How I can help

Are you a comms pro who needs to solve internal communication problems? You’re in the right place.

I get it. I know how hard it is to be a trusted adviser, that your role is visible and you’re under pressure.

I love internal communication and have been working as a professional communicator for nearly 20 years. I know what works, what doesn’t and can help you to succeed.

I can boost your knowledge and confidence through:

We can work together 1-2-1 e.g. via a mentoring relationship, or I can train your team.

Do get in touch and let me know what you need.


Rachel Miller

The purpose of internal communication is not telling people what to do. It is to create shared understanding and meaning. Only when that happens can employees align themselves to a company’s goals – Rachel Miller.

A driving force behind many key industry initiatives, she helps the profession to help itself. What makes Rachel stand out in particular is her understanding and use of social media to highlight and drive best practice in internal communication. In this respect, she’s the best in the business.

Chartered Institute of Public Relations

Through All Things IC, Rachel has seen impressive business success in a short space of time. She is an outstanding contributor to the industry, promoting and sharing best practice across a wide audience of practitioners, encouraging others to share and learn. She invests in conventional CPD as well as ‘learning every day’ by interacting with her community. She sees long-term results from working with clients to positively change cultures and build employee brands.

Chartered Institute of Public Relations

Rachel exemplifies the professional standards, experience and active involvement in internal communication that sum up the perfect Fellow. It was a ‘no brainer’ for the panel to appoint her as one.

Institute of Internal Communication

Experienced internal communicator

I understand the challenges and pressures you face as a professional communicator and want to help you. I began my career as a Journalist in 1999 and also worked in-house for a decade. I’d love to use my internal communication experience to benefit you and your organisation.

I’m a regular keynote speaker and awards judge and have contributed to a number of best-selling books.

I’ve specialised in helping internal communicators to succeed and regularly run 1-2-1 sessions and bespoke Masterclasses.

As an experienced communicator, I’m a Fellow of both the Institute of Internal Communication and Chartered Institute of Public Relations and abide by their codes of conduct. I’m a Chartered PR Practitioner and member of PRCA and FEIEA, plus The Institute of Directors.

My in-house career included roles at London Overground, Novartis, Visa, Tube Lines and Visteon. I also worked agency side for Sky, GSK and L’Oréal.

CIPR named me Outstanding Independent Practitioner in 2017 and I received the inaugural Best Individual Contribution to Internal Communication award.

I’m also a co-founder of The IC Crowd, a community created in 2012 aiming to bring internal communicators together to share knowledge, network and communicate, both online and in person.

We hosted #thebigyak unconference for 130 IC pros in June 2013 June 2014September 2016 and 9 June 2018. We’ve also held a number of face-to-face events. Join us via Twitter @theICcrowd.

Want to get in touch? You can contact me here.

I live with my husband, six-year-old daughter and three-year-old twin sons in London, UK. I’m fond of a decent cup of English Breakfast tea, Lego, quality stationery and trying out new technology.

Get in touch...

Want to work together or got a query for me? Do please get in touch. You can also book a free 15-minute call this way, Rachel Miller.

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