Rachel Miller, MCIPR, PG (Dip), is an Internal Communication (IC) and Social Media strategist.
In 1999 she started her career as a journalist before deciding to move into internal communication in 2003.
Her in-house experience spans pharmaceutical, railway, financial and automotive companies including Visa, Novartis, Tube Lines and London Overground Rail Operations Ltd. She has also worked agency-side for BSkyB, GlaxoSmithKline and L’Oréal.
From working with small start-ups to large, complex global companies, Rachel has experienced the full spectre of life as a communications professional including unionised workforces, unconnected employees (both disengaged and physically) and with comms skeptics.
She is an active member of the Chartered Institute of Public Relations (CIPR) and Institute of Internal Communication (IoIC).
Rachel has joined forces with Sequel Group and is partnering with them on a range of communications projects, majoring on social media and social collaboration platforms.
Rachel is a co-founder of The IC Crowd, a community that aims to bring internal communication professionals together to share knowledge, network and communicate, both online and in person. Join them at @theICcrowd.
The Chartered Institute of Public Relations Social Media Panel elected her to join them in 2013, and she’s also a CIPR Inside committee member, advising on shaping the future of social media and internal communication.
Rachel is on the Social Media Guru Group of the Engage for Success task force. This is a movement committed to the idea that there is a better way to work to enable personal growth, organisational growth and ultimately growth for Britain by releasing more of the capability and potential of people at work through employee engagement.
She continues to mentor comms professionals to help them grow and develop personally and professionally, and regularly supports initiatives such as the IoIC 30 under 30 scheme.
Rachel wrote the chapter on How to use social media for internal communication and employee engagement in the best-selling book Share This (Wiley, 2012). She has written the chapter on Using social media for corporate communication in the sequel, Share This Too, (Wiley, due late 2013). Discover the other publications she has contributed to via the books page.
Teaching and speaking
Rachel holds a post-graduate diploma in Internal Communications Management from Kingston University, where she is a guest speaker on social media. She has also lectured PR students on internal communication at London College of Fashion.
See a full list of her upcoming and previous speaking engagements.
Finalist in Outstanding Public Relations Professional of the Year, Chartered Institute of Public Relations (2013)
Named by Econsultancy as one of the top UK female bloggers (2012)
Rail Business Awards: Finalist for Internal Communications Excellence of the Year (2010)
Rachel was named in PR Week’s Top 29 under 29 professional communicators in the UK (2009)
Institute of Internal Communication (IoIC), formerly Communicators in Business (CiB), Communications Excellence Awards:
2009: Award of Excellence for platform magazine (Tube Lines)
2009: Award of Excellence: Online internal news site (Tube Lines)
2009: Class Winner for online internal news site (Tube Lines)
2008: Award of Excellence: Single subject campaign. (Tube Lines)
2008: Awards of Excellence: Best intranet and best podcast (Tube Lines)
2006: Award of Excellence: Best communications programme aimed at employees (Visteon)
HSBC Rail Business Awards Shortlisted for Internal Communications Excellence – campaign of the year, 2008 (Tube Lines)
Leading the way award, Visteon, (2006)
Essex campaign journalist of the year 2002.
Rachel lives with her husband and daughter in London, UK.