I’m Rachel Miller, MCIPR, PG (Dip), I’m an Internal Communication (IC) and Social Media strategist and was recently named one of the UK’s leading social business influencers.
Why do I work in internal communication? Because it fascinates me. You can see the difference effective communication has in organisations and I consider it a privilege to work in this area and am proud to do so through my consultancy All Things IC.
See my Hire Me page to discover how I work and the approach I take when working with clients to help them achieve communication excellence.
In 1999 I started my career as a journalist before deciding to move into internal communication in 2003.
My in-house communication experience spans pharmaceutical, railway, financial and automotive companies including Visa, Novartis, Visteon, Tube Lines and London Overground Rail Operations Ltd. I’ve also worked agency-side for BSkyB, GlaxoSmithKline and L’Oréal. For more work history, see LinkedIn.
I am an active member of the Chartered Institute of Public Relations (CIPR) and am an Accredited Practitioner. I was a finalist for Outstanding PR Professional of the Year in the 2013 CIPR Excellence awards (People’s Choice).
I regularly judge industry awards and am asked for advice and guidance from internal communication professionals and students. If you have a query, do please use my contact form and if you’re new to my website, see my New Here page.
I work alongside companies on all things internal communication and employee engagement, advising and coaching businesses, communication teams and individuals to help them work smarter and improve workplace communication.
I’ve joined forces with Sequel Group internal communication agency and am partnering with them on a range of projects, majoring on social media and social collaboration platforms within organisations.
I am a regular speaker on all things internal communication and enjoy meeting and coaching IC pros.
For an overview of articles written about and by me, see the press and portfolio page.
Voluntary roles and professional bodies
I am a co-founder of The IC Crowd, a community that aims to bring internal communication professionals together to share knowledge, network and communicate, both online and in person.
We hosted #thebigyak unconference for 130 IC pros in June 2013 which was great fun and an excellent chance to see so many IC pros in one place, and have held a number of face-to-face events. Join us at @theICcrowd.
I am on the Social Media Guru Group of the Engage for Success task force. This is a movement committed to the idea that there is a better way to work to enable personal growth, organisational growth and ultimately growth for Britain by releasing more of the capability and potential of people at work through employee engagement. In May 2013 I went to Rome to help launch the Italian version that was inspired by the movement.
I continue to mentor comms professionals to help them grow and develop personally and professionally, and regularly support initiatives such as the Institute of Internal Communication (IoIC) 30 under 30 scheme.
I have contributed to and been interviewed for a number of books and text books. In 2012 I wrote the chapter on How to use social media for internal communication and employee engagement in the best-selling book Share This (Wiley, 2012). I wrote the chapter on Using social media for corporate communication in the sequel, Share This Too, (Wiley, 2013).
Teaching and speaking
I hold a post-graduate diploma in Internal Communications Management from Kingston University, where I’m now a guest speaker on social media. I’ve also lectured PR students on internal communication at London College of Fashion, which was a first for the course.
You can see examples of my work via SlideShare.
Awards and recognition
Named as one of the UK’s leading social business influencers by Business reimagined (sponsored by Microsoft, 2013)
Named as one of the top 10 social business blogs by Hanson Wade (2013)
Finalist in Outstanding Public Relations Professional of the Year, Chartered Institute of Public Relations (2013)
Nominated as one of the Top London Mummy Bloggers (2013)
Named by Econsultancy as one of the top UK female bloggers (2012)
Rail Business Awards:
Finalist for Internal Communications Excellence of the Year (2010)
Rachel was named in PR Week’s Top 29 under 29 professional communicators in the UK (2009)
Institute of Internal Communication (IoIC), formerly Communicators in Business (CiB), Communications Excellence Awards:
2009: Award of Excellence for platform magazine (Tube Lines)
2009: Award of Excell
ence: Online internal news site (Tube Lines)
2009: Class Winner for online internal news site (Tube Lines)
2008: Award of Excellence: Single subject campaign. (Tube Lines)
2008: Awards of Excellence: Best intranet and best podcast (Tube Lines)
2006: Award of Excellence: Best communications programme aimed at employees (Visteon)
HSBC Rail Business Awards Shortlisted for Internal Communications Excellence – campaign of the year, 2008 (Tube Lines)
Leading the way award, Visteon, (2006)
Essex campaign journalist of the year 2002.
I live with my husband and young daughter in London, UK.