About Rachel Miller


Rachel Miller

All Things IC consultancy was founded by Rachel Miller, FCIPR, FIIC, PG (Dip), MPRCA, in 2013 to help organisations and communicators achieve communication excellence.

Rachel Miller All Things ICRachel @AllthingsIC (pictured), is an ex-journalist who then worked in-house for a decade for various organisations including Visa, Novartis, Visteon and Tube Lines. She was Head of Communications for London Overground Rail Operations Ltd.

As a consultant she has advised companies including Harrods, Tullow Oil, Jamie Oliver Group, O2, London Ambulance Service, Heathrow Express and the Zoological Society of London. For more work history, see LinkedIn. 

She is a Fellow of the Institute of Internal Communication (IoIC) and Chartered Institute of Public Relations (CIPR). Rachel is a member of  the Public Relations & Communications Association (PRCA) and Federation of European Internal Communication Associations (FEIEA).

Rachel regularly judges industry awards and has contributed to a number of best-selling books. She has published more than 750 articles on her award-winning blog, which was established in 2009.  See the press and portfolio page.

She was given the inaugural CIPR Inside Best Individual Contribution to Internal Communication award and was a finalist for Outstanding PR Professional of the Year in the CIPR Excellence awards (People’s Choice). See the awards page for more information.

Judges said:

A driving force behind many key industry initiatives, she helps the profession to help itself. What makes Rachel stand out in particular is her understanding and use of social media to highlight and drive best practice in internal communication. In this respect, she’s the best in the business – CIPR judges

In 2008/9 Rachel completed a Postgraduate Diploma in Internal Communications Management at Kingston University, London, while continuing to work full-time. She’s now a guest speaker on the postgraduate and masters in IC courses. She’s lectured PR students on internal communication at London College of Fashion, which was a first for the course.


In 2016, Rachel launched All Things IC Masterclasses. These one-day courses have been designed to help professional communicators excel. See the Masterclasses website for more information and to browse what’s on.

The Institute of Internal Communication (IoIC) asked her to develop a training course on advanced social media strategy, which she delivered in 2014 and 2015 and is running again in 2016.

Voluntary roles

L-R: The IC Crowd co-founders Dana Leeson, Jenni Field, Rachel Miller

L-R: The IC Crowd co-founders Dana Leeson, Jenni Field, Rachel Miller

Rachel is a co-founder of The IC Crowd, a community created in 2012 aiming to bring internal communicators together to share knowledge, network and communicate, both online and in person.

They hosted #thebigyak unconference for 130 IC pros in June 2013 and again in June 2014, and have held a number of face-to-face events. Join them @theICcrowd.

Watch Rachel speak

Want to know what Rachel thinks about corporate communication and using social media? Watch this 30 minute presentation and interview she gave at Google, London in 2014:


Rachel Miller lives with her husband, four-year-old daughter and her one-year-old twin sons in London, UK.

You can find her in various places online including Twitter @AllthingsIC, Google+, LinkedIn, Storify, SlideShare and Pinterest and can contact her here.

Rachel is a member of: 



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