How a supermarket chain uses Facebook at work

How can a supermarket chain use Facebook’s enterprise social network to connect employees? I’ve interviewed Daniel Chasemore, Communications Manager at Countdown Supermarkets in New Zealand to find out. They were the first business in the country to use Workplace by...

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How to benchmark your comms budget and resources

How does your comms budget compare to other organisations? What about the size of your team? If you would like to benchmark, today's guest post and resource will help you analyse what you're doing. It's written by Elizabeth Kilbride, a research analyst for the...

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How blogging can help your business

Are you thinking about starting a blog for you or your company? Want to know how to begin, whether it works and how to promote your content? Today you can hear me talking about all of these topics via the latest podcast from the marvellous Janet Murray from Soulful...

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Seven ways to earn CPD points this Summer

What are you planning to do this Summer? If you're a Chartered Institute of Public Relations' (CIPR) member, you'll have noticed their #SummerofCPD campaign has kicked off. It's their annual drive to encourage professional communicators to reflect on their career,...

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A question of comms: Laura Fischer Vestergaard

What is it like to work in IC in Denmark? The latest professional communicator to sit in my #questionofcomms hot seat is Laura Fischer Vestergaard, Communication Advisor at Open in Copenhagen. You can find her on Twitter @fistergaard. She's revealed the best career...

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Your invitation to join Comms Unplugged

Imagine a weekend with no devices, surrounded by professional communicators in tents. Sound good? You're in for a treat... Today I have a guest post by Sally Northeast, @salzasal, Deputy Director of OD, Participation and Communications at Dorset HealthCare University...

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What Facebook is plotting with its ESN

What has the latest Enterprise Social Network (ESN) on the block been up to since its official launch in October? Could it really be the community glue that helps employees stick together? What's the role of chatbots at work? Tony Stewart, @TSDigi, Head of Digital at...

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Are you ready for GDPR and shadow comms?

Do your employees use personal messaging apps such as WhatsApp at work to help them do their job? I've written before about the rise of 'shadow IT' - decisions and technology being introduced without the knowledge of corporate IT departments. Now it appears shadow...

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How to learn about change communication

The only certainty in business is change. It typically comes out of nowhere and requires communicators to be tenacious, confident and competent in their approach. Today I'd like to invite you to join me at my next Change Communication Masterclass in January 2018. How...

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Who made the IoIC national awards shortlist?

The shortlist for the Institute of Internal Communication's national awards is hot off the press. Want to see who's on it? Congratulations if you have made the list. I've published it in full here so you can see who is in the running for the #IoICAwards17. I had the...

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What is internal communication?

What is internal communication? If you've reached this article hoping to know the answer, you're in luck. If you are having conversations in your organisation about the role of internal communication, why it's important and what you need to know as a professional...

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Eight internal communication myths

There are many myths, misconceptions and untruths about internal communication. I've addressed eight of them. They reflect the reality of working as an internal communicator today and are conversations I've had with clients, peers and people in my network. What have I...

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How to study internal communication

What is it like to study internal communication and when is the right time to hit the books? Today I'm delighted to share a guest post by Annique Simpson, who has just graduated from the Chartered Institute of Public Relations' (CIPR) Internal Communications...

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What to call an intranet

What should you call your intranet? Should an intranet have a name? How can you choose the best name for your intranet? If you've ever worked on a project looking at a new intranet, chances are you've had this discussion. In this article you'll find examples of...

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A question of comms: Gillian McGill

Discover what Gillian McGill, Global Head of Internal Communications at Aviva likes most about working in comms and why she thinks your job should scare you. Honestly! Gillian is the latest practitioner to sit in my #questionofcomms hot seat. Want to take part? Here...

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How to explain what you do in 10 words or fewer

How do you explain what you do in 10 words or fewer? Here's mine: I help companies communicate internally through personalised consultancy and training. Today I've got an excellent resource to help you create your own. I'd love you to share yours by commenting below...

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How the National Trust created their intranet

“How do you keep a secret in the organisation? Put it on the intranet.” Sound familiar? It doesn't have to be that way. If your intranet is the place PDFs go to die, there is hope. Today I've got a guest post for you by Sue Palfrey, Head of Internal Communications at...

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How to teach internal communication

Have you ever been asked to teach others about internal communication? If so, this guest blog by Lou Robinson will help you. Every month I have the privilege of welcoming professional communicators to my All Things IC Masterclasses and teaching them about internal...

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Why you need to focus on The People Business

Why is now the time to focus on internal communication? A brand new book, The People Business, is hitting the shelves next week, I've read an advanced copy and think you'll like it. Authors Annabel Dunstan and Imogen Osborne offer readers a unique, inside perspective...

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How to do employee engagement badly

How much do you know about employee engagement? Fancy finding out more? Today I've got a guest post by the team at INVOLVE agency here in the UK. Hot on the heels of their successful How not to run a conference book, they're here with news of their latest publication....

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How to become a Chartered PR Practitioner

I'm starting my working week as a Chartered PR Practitioner and am going to reveal my top 10 tips if you're thinking of doing the same. I'll cover why I studied, what I learnt, what it means and how you can apply to get chartered. As you can see from my grin in this...

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How to make a real impact on employee engagement

More than 30 million people go to work every day in the UK and, if the polls are to be believed, only half of them really want to be there. What can we do to help combat that? Today I have a guest post by Sheila Parry, Founder and chairman of specialist internal...

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What they were talking about in Washington

What did global communicators discuss at the International Association of Business Communicators' (#IABC17) World Conference in Washington? Speaker Sheila Parry, Founder and chairman of specialist internal communications agency, theblueballroom, is here to share what...

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How do companies give employees a voice?

Does your organisation give employees a voice? How are companies creating opportunities for employees to have effective two-way conversations? Since the humble beginnings of the employee opinion survey, organisations have long recognised the merits of giving employees...

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What’s the true cost of your internal comms?

How much does your internal communication cost? What's your return on investment (ROI)? Want to find out? I have a guest writer today who says keeping tabs on the true cost of your internal communication isn't easy and she has a tool to help you calculate yours. Have...

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Why change comms should be drawn

How do you communicate change in your organisation? Do you use illustrations? Should you? Could you? I've got a guest post for you today examining this topic and providing food for thought when it comes to communicating visually. Virpi Oinonen @voinonen from...

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How to create content for events and conferences

What's the best way to create an event for a large group of people? How can you plan when you know people will have varied interests, areas of expertise and skills? I've held three #thebigyak unconferences with my fellow The IC Crowd @theICcrowd co-founders in recent...

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So this happened last night…

Last night I had the honour of being named Outstanding Independent Practitioner at the Chartered Institute of Public Relations' Excellence Awards. Putting myself forward took a lot of courage, and I'm delighted to have been recognised by my peers for doing what I...

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How to put values at the heart of your organisation

Think about a time when you have been in hospital or had experience of an NHS service. How were you treated by the doctors, nurses and other healthcare professionals looking after you? Did they introduce themselves? Did they treat you with respect and were they open...

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How to keep calm and carry on

How do you keep calm and carry on in the wake of terrorist attacks? If you're hoping for answers, I'm not sure I have them. But I do have some advice from the Home Office to share with employees, which you'll hopefully find useful. 15 September 2017 update: The latest...

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