Free resources

I’ve done the hard work so you can have the latest information at your fingertips. These free resources will help you do your job and impress your boss.

There are 1000 articles on my blog packed with ideas, guidance and inspiration.

If you need personalised advice, see my work with me page to discover how you can hire me or sign up to my All Things IC Masterclasses.

I know how precious your time and budget is, so have saved you both with these freebies. Enjoy!

Communicating change


How to help team leaders communicate

How effective are your managers at communicating with their teams? Want to read a guide written for managers to help them improve? You're in luck, I've got a free one to share with you, plus a deal to save you 10% off PRWeek's Strategic IC conference in November. The...

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How to write an Annual Report

How effective is your Annual Report? Is it a story to be proud of or something you're glad to tick off your to-do list? I've seen many examples over the years, both good and bad, and today have a guest post by Shan Chatoo of OCS Group. If you're looking for advice or...

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Why change comms should be drawn

How do you communicate change in your organisation? Do you use illustrations? Should you? Could you? I've got a guest post for you today examining this topic and providing food for thought when it comes to communicating visually. Virpi Oinonen @voinonen from...

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How to measure communication

If you have no idea how to measure your communication activities, this article is for you. A brand new framework was launched yesterday by the Association of Measurement & Evaluation of Communication (AMEC). It is excellent and I strongly urge you to use it. The...

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Changing behaviour for better business

Changing behaviour is at the heart of everything we do in internal communication. As professional communicators we help the businesses and organisations that we work with to achieve their aims and work more effectively, efficiently, safely, truthfully and responsibly....

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Communicating change at Westminster City Council

How do you communicate change in your organisation? What have you learned from change comms campaigns in your current or previous role and what top tips would you pass on to other communicators? Last month I had the pleasure of speaking at IC Excellence in front of...

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Communicating change at the BBC

How do you communicate change in your organisation? When something ends, how do you mark the occasion and say goodbye? If you've studied change theory, then you'll probably be aware of the stages of change (see this article I wrote recently citing Kübler-Ross) and use...

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Communicating change at the Washington Post

Jeff Bezos, the founder and CEO of Amazon.com has agreed to buy the Washington Post newspaper for £163m ($250m). He is reportedly buying it and other print properties personally, rather than Amazon purchasing the paper.

Below are tweets from IC pros that is being used on www.allthingsic.com

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How to…


How to measure communication

The weakest area for most communicators is measurement. From knowing what measurement is, to how best to do it, it's an unhelpful skills gap for many Comms and PR practitioners. However, help is at hand in the form of a whole month worth of ideas and knowledge sharing...

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Internal Communication Glossary

How to decipher the language of internal communication and jargon bust. The search terms people use to get to the All Things IC blog reveal readers are looking for definitions to help them understand all things internal communication related. What is internal...

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Five top tips from an awards judge

On the hottest day of the year so far, in a secret London location, the room is abuzz with chatter, music and coffee cups a-clanking. It can mean only one thing - the annual gathering of the Institute of Internal Communication (IoIC) National Awards judges. Today I've...

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What writing 1000 blog posts has taught me

I've published 768,000 words on my blog, but some of the best posts will never see the light of day. In this, my 1000th article, I'll reveal 10 lessons I've learned from eight years of blogging. I'll share mistakes I've made, how I overcome writer's block, the...

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How to measure communication

If you have no idea how to measure your communication activities, this article is for you. A brand new framework was launched yesterday by the Association of Measurement & Evaluation of Communication (AMEC). It is excellent and I strongly urge you to use it. The...

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What’s the point of organisational purpose?

Consumers and citizens respond to emotional stimuli aligned to their own goals in their life. Smart organisations are confident and root their communication in their organisational purpose. They understand their publics because they listen and create content that...

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Where’s internal communication headed?

What are the latest trends in internal communication? If you've been asked this question and reached this post because of it, you're in luck. I've got a free ebook from IoIC to share with you. You'll discover where professional communicators think IC is heading and...

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How to write an internal communication strategy

Where should you start when writing an internal communication strategy? What information is essential to include, what format should it be in and how can you structure it? Today I have an illustrated guide to help you think through how to write an internal comms...

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How to brew the perfect managers’ conference

One of my favourite C.S Lewis quotes is: “You can never get a cup of tea large enough or a book long enough to suit me.” Anyone who has worked with me will know how much I love tea. I've always got a brew on the go (I have one next to me in a large Cath Kidston mug as...

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How to simplify your intranet

When did you last analyse your intranet and had the opportunity to think through what you want it to achieve? How can you simplify your intranet? These topics were part of Tuesday's #intranetnow workshop in London organised by Wedge Black @wedge. Carolyne Mitchell...

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How to use social media


How RNIB uses Workplace by Facebook

Workplace by Facebook is transforming the way the Royal National Institute of Blind People (RNIB) communicates. RNIB invited me to visit them on their six-month anniversary of using the enterprise social network and learn how it’s dramatically boosted their internal...

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Your top 15 questions on social media and the law

What are the main areas of law and social media strategy? What are the rules around employees posting on LinkedIn? Who is legally responsible for the content on a corporate Twitter account? Can you be arrested for your use of social media? Nail biting stuff! If you're...

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BBC tells staff not to be stupid on social media

When did you last update your social media guidelines or policy? Is it still relevant or do you need to dust it off and shake it up? What's your organisation's view on employees using live-streaming mobile apps? The world of social media is a rapidly changing one, and...

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How to use IC apps to reach your employees

How can you communicate with your remote employees? Companies are increasingly looking for new ways to reach their 'hard to reach' workforce and today I thought I'd share news of a new app which aims to do exactly that. App:IC is an app-based product from the internal...

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Free guide to Google Analytics now available

Do you use Google Analytics, and if so, what for? Many people assume it’s purely about measuring web traffic, but nothing could be further from the truth. A brand new guide has just been published by the Chartered Institute of Public Relations' Social Media Panel...

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How to use Pinterest for internal communication

This week I was interviewed by Russell Working who is a journalist at Ragan Communications in America, about content. We were discussing how content has changed in the world of internal communication and the trends that we have seen inside organisations in recent...

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How to achieve social media strategy success

Are you working on a social media strategy for your organisation? Do you know where to start or are you looking for advice and guidance? I’ve just finished reading a book that centres around a framework and promises to offer “a unique and comprehensive end-to-end...

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It’s Yammer time…

Do you have or are you thinking of introducing Yammer into your organisation? Do you know how to use it, how do other people use Yammer for internal communication and are there any tips and best practice around? Queries about using Yammer as an option for an...

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How many social media channels do you know?

If you've ever seen me present, chances are you will have heard me talk about The Conversation Prism by Brian Solis @briansolis. For the past few years I've constantly been asked 'how can I keep up-to-date with knowing what's being used for social media?' One of the...

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A Twitter guide for internal comms pros

On Monday 3 September 2012 I launched @the ICcrowd alongside Jenni Wheller and Dana Leeson in the hope of bringing internal communicators together on Twitter. It’s fair to say we’ve been delighted by the number of comms pros who have got in touch, started to follow...

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Understanding social business


Three technology megatrends you need to know now

Want to know how to survive and thrive in the digital economy over the next five to 10 years? Gartner has just published its Hype Cycle for Emerging Technologies, 2017 and identified three "megatrends" you need to be aware of: Artificial intelligence (AI) everywhere...

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A focus on: Social business

The phrase social business has been around for a number of years, but it is increasingly being used within comms circles and cropping up in courses and conferences. I spoke about this topic as a guest speaker at the new Masters in Internal Communication course at...

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Attenzi: A Social Business Story

Last week I published part one of my thoughts on social business and looked at some of the definitions that exist and resources that are available. If you missed it, you can read it here. Today is the launch of a novel approach by one of my fellow Social Media Panel...

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Defining social business

What is social business and what does it mean? Is it literally using social media to conduct business, adopting a sharing mentality in an organisation, being a friendly/sociable company or more than that? You’ve probably come across the term because it’s everywhere I...

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Crisis comms


Free skills guide on crisis comms and social media

We’re the CIPR Social Media Panel – and we enjoy nothing more than discussing and debating the ways in which digital and social technologies are impacting the business of PR.

At our latest hackday, on Tuesday 8 September, we took to twitter to discuss the influence of social media on crisis mgmt.

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Do you want to build a snowman?

Like many parents, it's a rare treat if I make it through a week without hearing a reference to Olaf, Princess Anna or wrestling my daughter out of her Elsa dress. The film Frozen has taken everyone by storm, yet for comms pros the onset of snow and ice can only mean...

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Intranets:


What to call an intranet

What should you call your intranet? Should an intranet have a name? How can you choose the best name for your intranet? If you've ever worked on a project looking at a new intranet, chances are you've had this discussion. In this article you'll find examples of...

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How the National Trust created their intranet

“How do you keep a secret in the organisation? Put it on the intranet.” Sound familiar? It doesn't have to be that way. If your intranet is the place PDFs go to die, there is hope. Today I've got a guest post for you by Sue Palfrey, Head of Internal Communications at...

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Inside story of first open Council intranet

Devon County Council is the first council to put its staff pages (intranet) in the public domain. This site is public and accessible to everyone. This means that employees who are managed by partner organisations, such as the NHS, can view the same information. What's...

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Discover the secrets of effective intranets

Every year the Intranet Innovation Awards celebrate new and innovative approaches for intranets, enterprise social networks (ESNs) and digital workplaces around the globe. What can we learn from the winning entries and what trends are emerging? What approach and...

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How to structure your intranet

How does your intranet affect your ability to reach colleagues, communicate important matters, and start dialogues? Intranets may be the foundation of your digital internal communications, but they have to be designed and configured in the right way. I have news of a...

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How to simplify your intranet

When did you last analyse your intranet and had the opportunity to think through what you want it to achieve? How can you simplify your intranet? These topics were part of Tuesday's #intranetnow workshop in London organised by Wedge Black @wedge. Carolyne Mitchell...

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A look at intranet innovations

What does a good intranet look like? Is yours the pick of the bunch? Who is doing a good job and what can you learn from them? I've written before about using Pinterest for internal communication, and two of my favourite Pinterest boards are by comms pro Sharon O'Dea...

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Inspiring intranets are go!

What does your intranet look like? Are you proud of it or frustrated by the content? Where can you get some fresh ideas and insight and be rewarded for your efforts?Today I'm delighted to welcome Steve Bynghall @bynghall, who has written a guest article for my blog on...

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A career in internal comms


How blogging can help your business

Are you thinking about starting a blog for you or your company? Want to know how to begin, whether it works and how to promote your content? Today you can hear me talking about all of these topics via the latest podcast from the marvellous Janet Murray from Soulful...

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Seven ways to earn CPD points this Summer

What are you planning to do this Summer? If you're a Chartered Institute of Public Relations' (CIPR) member, you'll have noticed their #SummerofCPD campaign has kicked off. It's their annual drive to encourage professional communicators to reflect on their career,...

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How to become a Chartered PR Practitioner

I'm starting my working week as a Chartered PR Practitioner and am going to reveal my top 10 tips if you're thinking of doing the same. I'll cover why I studied, what I learnt, what it means and how you can apply to get chartered. As you can see from my grin in this...

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How to communicate your personal brand

What is your personal brand? Everyone has one, whether you're aware of it or not. It's what people say about you when you're not in the room and what you're known for. Organisations such as Warburtons have been talking about personal branding with their employees and...

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We’re not alone… what we missed at IoIC Live

Despite the title of this article sounding like aliens are coming, it's referring to the fact internal communication has an incredible role to play. Done well, it connects people around moments in time and helps employees feel a sense of belonging to an organisation....

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How communicators learn about comms

‘Never stop learning’ was the answer Lou Robinson gave in her #questionofcomms profile about the best advice she's received as an IC pro. What does that look like? How can you keep learning? I'm delighted that Lou, who is Global Internal Comms Lead at Costa, is back...

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Listen to the history of internal communication

When was the first employee magazine produced? It's earlier than you may think. Much earlier. I've got a treat for your ears today in the form of a one-off radio show from the BBC focused on internal communication. The show, called Bathrooms Are Coming: An Internal...

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How to become a CEO

Can today's Corporate Affairs Director be tomorrow's CEO? The short answer is yes. Read on for advice from former Corporate Communications Directors turned CEOs to help you be a credible contender. I've got news of a report focusing on a series of frank and insightful...

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How to measure communication

If you have no idea how to measure your communication activities, this article is for you. A brand new framework was launched yesterday by the Association of Measurement & Evaluation of Communication (AMEC). It is excellent and I strongly urge you to use it. The...

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The only way is ethics – how to communicate integrity

Ethics are personal. Just as everybody thinks they have a good sense of humour, so everyone thinks they are ethical. That’s why it can be a challenge for companies to communicate with employees what they mean by “doing business ethically.” I've just been featured in a...

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Using Enterprise Social Networks (ESN)


How a supermarket chain uses Facebook at work

How can a supermarket chain use Facebook’s enterprise social network to connect employees? I’ve interviewed Daniel Chasemore, Communications Manager at Countdown Supermarkets in New Zealand to find out. They were the first business in the country to use Workplace by...

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Seven things I heard at SmileExpo17 this week

The future of internal communication is conversations, but how can technology aid us and what trends are on the horizon? This week I attended Social Media in the Large Enterprise (SMILE) Expo in London hosted by Simply-Communicate #SmileExpo17 and attended by 150...

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How RNIB uses Workplace by Facebook

Workplace by Facebook is transforming the way the Royal National Institute of Blind People (RNIB) communicates. RNIB invited me to visit them on their six-month anniversary of using the enterprise social network and learn how it’s dramatically boosted their internal...

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What do IC pros think of enterprise social networks?

On Saturday 21st March, around 40 people gathered at Shell Mex House in London to attend #ESNanon (ESN Anonymous). The unconference for enterprise social network (ESN) professionals by ESN professionals was organised by Alex Chapel, Kim England and Paul Thomas to share knowledge and ideas.

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Five skills that can make or break your ESN

When it comes to enterprise social networks (ESN), what skills do communicators need and what do you need to think through? You're in the right place to find out. Silvia Cambie @silviacambie (pictured) is a digital strategist responsible for helping major corporations...

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Community management basics for IC pros

Enterprise social networks are not just another communication channel. They require a new set of communication skills that traditional professional communicators often lack. Today is Community Manager Appreciation Day #CMAD and here Virpi Oinonen @voinonen writes for...

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Why invest in an enterprise social network?

IC pros - are you ready for your moment of glory? Virpi Oinonen @voinonen (pictured) writes for my blog to guide us through investing in an enterprise social network and the role of internal communicators - which she describes as being "a moment of glory." She's the...

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Research reveals collaboration is king

Collaboration is the most popular term to describe social media inside organisations, knowledge sharing is the main reason for introducing it and 70% of comms pros say their companies have welcomed, not blocked, internal social media. These findings form part of the...

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It’s Yammer time…

Do you have or are you thinking of introducing Yammer into your organisation? Do you know how to use it, how do other people use Yammer for internal communication and are there any tips and best practice around? Queries about using Yammer as an option for an...

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Who’s using what for internal social media?

Over the years I’ve highlighted various examples of how companies are using enterprise social networks, collaborative tools and social media for internal communication. It’s a question I get asked constantly – who’s doing what, who’s using Chatter/Yammer and what can...

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Get in touch...

Want to work together or got a query for me? Do please get in touch. You can also book a free 15-minute call, Rachel Miller.

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