Free resources

I’ve done the hard work so you can have the latest information at your fingertips. These free resources will help you do your job and impress your boss.

There are 1200+ articles on my blog packed with ideas, guidance and inspiration, including a free internal communication plan and change communication strategy. I also have an events calendar so you can see what’s on.

If you need personalised advice, see my work with me page to discover how you can hire me or sign up to my All Things IC Masterclasses.

I know how precious your time and budget is, so have saved you both with these freebies. Enjoy!

 

Rachel

P.s. Want more freebies? Sign up to join me at The Water Cooler each month.

Communicating change


How to communicate an office move effectively

What is it like to communicate an office move? What do you need to do and how should you plan? Next week Energy UK will move office from the Regent Street home the association, in one form or another, has had for over 18 years to a new base in the Moorgate area. I'm...

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Free change communication strategy template

How good are your planning skills when it comes to communicating change? I'm delighted to welcome Saskia Jones back to the All Things IC blog to share brand new guidelines with my readers to help you develop a 10-step change communication strategy. [cp_modal...

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How to help managers communicate

How effective are your managers when it comes to communicating? Do line managers understand their role in facilitating two-way conversations and being a visible presence? Or are there barriers in place? Today I’m delighted to share the next article in my brand...

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How to rebrand a company… part one

A few months ago I signed off my All Things IC logo while sat in the theatre in London with my daughter. I'd opened my emails during the interval and saw my new logo staring back at me. I knew it was the one. (I know, I know, I shouldn't have been checking as I was...

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Five reasons to get help with change comms

The business world is operating in a state of constant transformation and this is driving the demand for change communications, skills and experience.  This extract from recruiter VMA Group's latest Inside Insight benchmarking report is underlined by their findings...

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How to communicate mergers and acquisitions

What's the best way to communicate mergers and acquisitions? What's the worst mistake you could make? What works well? Hot on the heels of the proposed merger of Asda and Sainsbury's supermarkets, I thought I'd collate some advice and guidance to help you learn more...

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How to use video to communicate culture

How can you enable employees and leaders around the world to contribute their own take on your company culture? How could you curate and share it? Today I have a guest post for you by Erika Lee, Internal Communications Manager at Aggreko in Houston, Texas. The company...

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How to communicate your gender pay gap

The deadline for companies with 250 or more employees to report their gender pay gap is only a fortnight away. How are your gender pay gap comms going? I've been talking with clients about gender pay gap comms over the past few weeks and thought I'd share resources...

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How to help team leaders communicate

How effective are your managers at communicating with their teams? Want to read a guide written for managers to help them improve? You're in luck, I've got a free one to share with you, plus a deal to save you 10% off PRWeek's Strategic IC conference in November. The...

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How to write an Annual Report

How effective is your Annual Report? Is it a story to be proud of or something you're glad to tick off your to-do list? I've seen many examples over the years, both good and bad, and today have a guest post by Shan Chatoo of OCS Group. If you're looking for advice or...

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How to…


Are the words on the wall your values?

How can you live your core values? According to values expert Jackie Le Fèvre, internal communicators need to be "active sense makers not just message transmitters" - I couldn't agree more! If you attended the Institute of Internal Communication's annual conference...

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How can organisations communicate change?

Can you build a culture of resilience, agility and readiness for change within an organisation? This is the topic Holly Gifkins, Internal Communications and Engagement Advisor at Leonard Cheshire Disability is exploring. She's currently studying the Chartered...

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How to communicate snow comms

It's snowing in London today and you're already searching for "snow comms" advice. So freshly blogged, here's a reminder of what to do if you’re responsible for communicating business continuity plans (bcp), steps to take and how to look like you’re on top of it all....

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A beginner’s guide to personal branding

Today I'm publishing a beginner's guide to personal branding so you can get started and find out all you need to know. Organisations such as Warburtons have been talking about personal branding with their employees this year and...

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A guide to using video for internal comms

How effectively are you using video as part of your internal communication channel mix? Hot on the heels of his popular How Internal Comms is Like Fallout article, I'm delighted to welcome Ross Tarbard @rosstarbard back to my blog. He's Senior Internal Communications...

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Tips to help you prepare your annual report

How's your annual report writing going? Need a hand? Now is the time of year when professional communicators dust off previous versions and collate information for this year's one. If you're looking for advice to help write yours, you're in luck as I have a guest post...

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How to measure communication

The weakest area for most communicators is measurement. From knowing what measurement is, to how best to do it, it's an unhelpful skills gap for many Comms and PR practitioners. However, help is at hand in the form of a whole month worth of ideas and knowledge sharing...

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Internal Communication Glossary

How to decipher the language of internal communication and jargon bust. The search terms people use to get to the All Things IC blog reveal readers are looking for definitions to help them understand all things internal communication related. What is internal...

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Five top tips from an awards judge

On the hottest day of the year so far, in a secret London location, the room is abuzz with chatter, music and coffee cups a-clanking. It can mean only one thing - the annual gathering of the Institute of Internal Communication (IoIC) National Awards judges. Today I've...

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What writing 1000 blog posts has taught me

I've published 768,000 words on my blog, but some of the best posts will never see the light of day. In this, my 1000th article, I'll reveal 10 lessons I've learned from eight years of blogging. I'll share mistakes I've made, how I overcome writer's block, the...

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How to use social media


The trend internal comms pros need in 2018

Which trends from this year will still be around in 12 months' time? Today I have predictions from 20 professional communicators so you can see what your peers are saying. It's been a noisy 2017 in the wonderful world of internal communication. You could even say it's...

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What would you like to know about Office 365?

Do you have Office 365? Is it on the horizon? Do you know what it is, how it works and how to use it? If you're asking yourself these questions, let me help you. I'm plotting a future blog post and would love to help you understand more about Microsoft's latest...

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How RNIB uses Workplace by Facebook

Workplace by Facebook is transforming the way the Royal National Institute of Blind People (RNIB) communicates. RNIB invited me to visit them on their six-month anniversary of using the enterprise social network and learn how it’s dramatically boosted their internal...

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Your top 15 questions on social media and the law

What are the main areas of law and social media strategy? What are the rules around employees posting on LinkedIn? Who is legally responsible for the content on a corporate Twitter account? Can you be arrested for your use of social media? Nail biting stuff! If you're...

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BBC tells staff not to be stupid on social media

When did you last update your social media guidelines or policy? Is it still relevant or do you need to dust it off and shake it up? What's your organisation's view on employees using live-streaming mobile apps? The world of social media is a rapidly changing one, and...

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How to use IC apps to reach your employees

How can you communicate with your remote employees? Companies are increasingly looking for new ways to reach their 'hard to reach' workforce and today I thought I'd share news of a new app which aims to do exactly that. App:IC is an app-based product from the internal...

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Free guide to Google Analytics now available

Do you use Google Analytics, and if so, what for? Many people assume it’s purely about measuring web traffic, but nothing could be further from the truth. A brand new guide has just been published by the Chartered Institute of Public Relations' Social Media Panel...

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How to use Pinterest for internal communication

This week I was interviewed by Russell Working who is a journalist at Ragan Communications in America, about content. We were discussing how content has changed in the world of internal communication and the trends that we have seen inside organisations in recent...

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How to achieve social media strategy success

Are you working on a social media strategy for your organisation? Do you know where to start or are you looking for advice and guidance? I’ve just finished reading a book that centres around a framework and promises to offer “a unique and comprehensive end-to-end...

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It’s Yammer time…

Do you have or are you thinking of introducing Yammer into your organisation? Do you know how to use it, how do other people use Yammer for internal communication and are there any tips and best practice around? Queries about using Yammer as an option for an...

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Understanding social business


How to use social alignment to put comms in context

We’ve all seen it: people at work struggle to collaborate and be effective because of misunderstandings, unconscious biases, assumptions, gaps in information, and social and environmental influences. What can you do to address these issues? Today I have a guest post...

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Three technology megatrends you need to know now

Want to know how to survive and thrive in the digital economy over the next five to 10 years? Gartner has just published its Hype Cycle for Emerging Technologies, 2017 and identified three "megatrends" you need to be aware of: Artificial intelligence (AI) everywhere...

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A focus on: Social business

The phrase social business has been around for a number of years, but it is increasingly being used within comms circles and cropping up in courses and conferences. I spoke about this topic as a guest speaker at the new Masters in Internal Communication course at...

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Attenzi: A Social Business Story

Last week I published part one of my thoughts on social business and looked at some of the definitions that exist and resources that are available. If you missed it, you can read it here. Today is the launch of a novel approach by one of my fellow Social Media Panel...

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Defining social business

What is social business and what does it mean? Is it literally using social media to conduct business, adopting a sharing mentality in an organisation, being a friendly/sociable company or more than that? You’ve probably come across the term because it’s everywhere I...

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Crisis comms


How to communicate snow comms

It's snowing in London today and you're already searching for "snow comms" advice. So freshly blogged, here's a reminder of what to do if you’re responsible for communicating business continuity plans (bcp), steps to take and how to look like you’re on top of it all....

read more

Free skills guide on crisis comms and social media

We’re the CIPR Social Media Panel – and we enjoy nothing more than discussing and debating the ways in which digital and social technologies are impacting the business of PR.

At our latest hackday, on Tuesday 8 September, we took to twitter to discuss the influence of social media on crisis mgmt.

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Do you want to build a snowman?

Like many parents, it's a rare treat if I make it through a week without hearing a reference to Olaf, Princess Anna or wrestling my daughter out of her Elsa dress. The film Frozen has taken everyone by storm, yet for comms pros the onset of snow and ice can only mean...

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Intranets:


What to call an intranet

What should you call your intranet? Should an intranet have a name? How can you choose the best name for your intranet? If you've ever worked on a project looking at a new intranet, chances are you've had this discussion. In this article you'll find examples of...

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How the National Trust created their intranet

“How do you keep a secret in the organisation? Put it on the intranet.” Sound familiar? It doesn't have to be that way. If your intranet is the place PDFs go to die, there is hope. Today I've got a guest post for you by Sue Palfrey, Head of Internal Communications at...

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Inside story of first open Council intranet

Devon County Council is the first council to put its staff pages (intranet) in the public domain. This site is public and accessible to everyone. This means that employees who are managed by partner organisations, such as the NHS, can view the same information. What's...

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Discover the secrets of effective intranets

Every year the Intranet Innovation Awards celebrate new and innovative approaches for intranets, enterprise social networks (ESNs) and digital workplaces around the globe. What can we learn from the winning entries and what trends are emerging? What approach and...

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How to structure your intranet

How does your intranet affect your ability to reach colleagues, communicate important matters, and start dialogues? Intranets may be the foundation of your digital internal communications, but they have to be designed and configured in the right way. I have news of a...

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How to simplify your intranet

When did you last analyse your intranet and had the opportunity to think through what you want it to achieve? How can you simplify your intranet? These topics were part of Tuesday's #intranetnow workshop in London organised by Wedge Black @wedge. Carolyne Mitchell...

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A look at intranet innovations

What does a good intranet look like? Is yours the pick of the bunch? Who is doing a good job and what can you learn from them? I've written before about using Pinterest for internal communication, and two of my favourite Pinterest boards are by comms pro Sharon O'Dea...

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Inspiring intranets are go!

What does your intranet look like? Are you proud of it or frustrated by the content? Where can you get some fresh ideas and insight and be rewarded for your efforts?Today I'm delighted to welcome Steve Bynghall @bynghall, who has written a guest article for my blog on...

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A career in internal comms


Champions of women in business named by the FT

Our boardrooms are lacking in gender diversity, and the absence of female representation has an impact at all levels of an organisation. The presence of strong, female role models across all sectors and industries is essential to develop a pool of diverse rising...

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Why internal communication strategies matter

How are internal communication strategies designed and implemented? Why do they matter? Today I have a guest post for you by Lisa Pantelli @lisapantelli. She's an award-winning employee engagement and internal communications specialist and Director of Become. Lisa...

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What are the benefits of having or being a mentor?

Nineteen years ago this week I entered the world of work as an 18-year-old Trainee Journalist on my local newspaper. Throughout my career I have benefitted from having professional mentors and I'm thankful for their sage counsel to guide me through my decision-making...

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New internal communication workbook out now

I love stationery and buy a lot of notebooks and journals to help me plan and sketch out my internal communication ideas. The trend for journals and inspirational notebooks is on the rise. Having realised there wasn't one on the market designed for internal...

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What training 400 internal comms pros has taught me

This month marks two years since I ran my first All Things IC Masterclass. Over the past 24 months I've had the privilege of training 200 professional communicators on all things internal comms related. I've also trained a further 200 comms pros in bespoke...

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How to fulfil your 2018 ambitions

Tomorrow is the first day back to work after the Summer break here in the UK. Do you have the blues or are you raring to go? Have you packed your work bag and lined up a stash of new stationery? Or has it been business as usual over the past couple of months and...

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Diary of a freelancer – six months in…

What's the reality of working as a Comms Consultant? Today I have a special guest post for you by Ellie Buckingham. Regular readers of my blog will know Ellie shared her thoughts about launching her own business six months ago. She's back to reveal the highs and lows...

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Who am I?

Who am I? Simple question but it provokes a vast array of different possible answers, all of which contain the truth. I'm currently working on a new way to support internal communicators to help you answer the question Who am I? for yourself. I'll share full details...

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How can internal communication be improved?

How good is your organisation's internal communication? Want to know how to improve it? I'm going to share a top tip with you today that will help you improve your internal communication. Q: How can internal communication be improved? A: Set your intentions. Asking...

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Come and explore being a Comms Consultant

Last week I launched my brand new How to be a Comms Consultant Masterclasses and they sold out in record time! If you missed out on a place, I'm delighted to offer another opportunity for you to sign up. I've set an additional date of Thursday 8 November for my...

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Using Enterprise Social Networks


How a supermarket chain uses Facebook at work

How can a supermarket chain use Facebook’s enterprise social network to connect employees? I’ve interviewed Daniel Chasemore, Communications Manager at Countdown Supermarkets in New Zealand to find out. They were the first business in the country to use Workplace,...

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Seven things I heard at SmileExpo17 this week

The future of internal communication is conversations, but how can technology aid us and what trends are on the horizon? This week I attended Social Media in the Large Enterprise (SMILE) Expo in London hosted by Simply-Communicate #SmileExpo17 and attended by 150...

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How RNIB uses Workplace by Facebook

Workplace by Facebook is transforming the way the Royal National Institute of Blind People (RNIB) communicates. RNIB invited me to visit them on their six-month anniversary of using the enterprise social network and learn how it’s dramatically boosted their internal...

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What do IC pros think of enterprise social networks?

On Saturday 21st March, around 40 people gathered at Shell Mex House in London to attend #ESNanon (ESN Anonymous). The unconference for enterprise social network (ESN) professionals by ESN professionals was organised by Alex Chapel, Kim England and Paul Thomas to share knowledge and ideas.

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Five skills that can make or break your ESN

When it comes to enterprise social networks (ESN), what skills do communicators need and what do you need to think through? You're in the right place to find out. Silvia Cambie @silviacambie (pictured) is a digital strategist responsible for helping major corporations...

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Community management basics for IC pros

Enterprise social networks are not just another communication channel. They require a new set of communication skills that traditional professional communicators often lack. Today is Community Manager Appreciation Day #CMAD and here Virpi Oinonen @voinonen writes for...

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Why invest in an enterprise social network?

IC pros - are you ready for your moment of glory? Virpi Oinonen @voinonen (pictured) writes for my blog to guide us through investing in an enterprise social network and the role of internal communicators - which she describes as being "a moment of glory." She's the...

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Research reveals collaboration is king

Collaboration is the most popular term to describe social media inside organisations, knowledge sharing is the main reason for introducing it and 70% of comms pros say their companies have welcomed, not blocked, internal social media. These findings form part of the...

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It’s Yammer time…

Do you have or are you thinking of introducing Yammer into your organisation? Do you know how to use it, how do other people use Yammer for internal communication and are there any tips and best practice around? Queries about using Yammer as an option for an...

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Who’s using what for internal social media?

Over the years I’ve highlighted various examples of how companies are using enterprise social networks, collaborative tools and social media for internal communication. It’s a question I get asked constantly – who’s doing what, who’s using Chatter/Yammer and what can...

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Read about Internal Communication:


There are numerous books about IC on the market. I’ve contributed to various publications and been featured in a number of books including:

Share This: The Social Media Handbook for PR Professionals (Wiley, 2012)
Share This Too: More Social Media Solutions for PR Professionals
 (Wiley, 2013)
Maximize Your Social: A One-Stop Guide to Building a Social Media Strategy for Marketing and Business Success (Wiley 2013)
Brand Vandals: Reputation Wreckers and How to Build Better Defences: Corporate Reputation Risk and Response (Bloomsbury 2013)

See my Summer 2018 reading list.

In 2017 I collated a list of 31 recommended books to read to learn about internal communication, PR, social media and personal branding.

I’ve also published annual recommended reading lists:

Your Summer reading list.. sorted
Recommended books for comms pros (2014)

2013: Recommended comms and social media books

2012: Recommended comms and social media books
New reads for internal communications 2011
Internal comms must reads
Internal comms and social media list – created 2009.

Contact me if you’d like to discuss how I can contribute to your publication.

Get in touch...

Want to work together or got a query for me? Do please get in touch. You can also book a free 15-minute call this way, Rachel Miller.

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