Free resources

I’ve done the hard work so you can have the latest information at your fingertips. These free resources will help you do your job and impress your boss.

There are 1250+ articles on my blog packed with ideas, guidance and inspiration, including a free internal communication plan and change communication strategy. I also have an events calendar so you can see what’s on.

If you need personalised advice, see my work with me page to discover how you can hire me or sign up to my All Things IC Masterclasses.

I know how precious your time and budget is, so have saved you both with these freebies. Enjoy!

 

Rachel

P.s. Want more freebies? Sign up to join me at The Water Cooler each month.

Communicating change


How to help team leaders communicate

How effective are your managers at communicating with their teams? Want to read a guide written for managers to help them improve? You're in luck, I've got a free one to share with you, plus a deal to save you 10% off PRWeek's Strategic IC conference in November. The...

read more

How to write an Annual Report

How effective is your Annual Report? Is it a story to be proud of or something you're glad to tick off your to-do list? I've seen many examples over the years, both good and bad, and today have a guest post by Shan Chatoo of OCS Group. If you're looking for advice or...

read more

Why change comms should be drawn

How do you communicate change in your organisation? Do you use illustrations? Should you? Could you? I've got a guest post for you today examining this topic and providing food for thought when it comes to communicating visually. Virpi Oinonen @voinonen from...

read more

How to measure communication

If you have no idea how to measure your communication activities, this article is for you. A brand new framework was launched yesterday by the Association of Measurement & Evaluation of Communication (AMEC). It is excellent and I strongly urge you to use it. The...

read more

Changing behaviour for better business

Changing behaviour is at the heart of everything we do in internal communication. As professional communicators we help the businesses and organisations that we work with to achieve their aims and work more effectively, efficiently, safely, truthfully and responsibly....

read more

Communicating change at Westminster City Council

How do you communicate change in your organisation? What have you learned from change comms campaigns in your current or previous role and what top tips would you pass on to other communicators? Last month I had the pleasure of speaking at IC Excellence in front of...

read more

Communicating change at the BBC

How do you communicate change in your organisation? When something ends, how do you mark the occasion and say goodbye? If you've studied change theory, then you'll probably be aware of the stages of change (see this article I wrote recently citing Kübler-Ross) and use...

read more

Communicating change at the Washington Post

Jeff Bezos, the founder and CEO of Amazon.com has agreed to buy the Washington Post newspaper for £163m ($250m). He is reportedly buying it and other print properties personally, rather than Amazon purchasing the paper.

Below are tweets from IC pros that is being used on www.allthingsic.com

read more

How to…


How to measure communication

If you have no idea how to measure your communication activities, this article is for you. A brand new framework was launched yesterday by the Association of Measurement & Evaluation of Communication (AMEC). It is excellent and I strongly urge you to use it. The...

read more

What’s the point of organisational purpose?

Consumers and citizens respond to emotional stimuli aligned to their own goals in their life. Smart organisations are confident and root their communication in their organisational purpose. They understand their publics because they listen and create content that...

read more

Where’s internal communication headed?

What are the latest trends in internal communication? If you've been asked this question and reached this post because of it, you're in luck. I've got a free ebook from IoIC to share with you. You'll discover where professional communicators think IC is heading and...

read more

How to write an internal communication strategy

Where should you start when writing an internal communication strategy? What information is essential to include, what format should it be in and how can you structure it? Today I have an illustrated guide to help you think through how to write an internal comms...

read more

How to brew the perfect managers’ conference

One of my favourite C.S Lewis quotes is: “You can never get a cup of tea large enough or a book long enough to suit me.” Anyone who has worked with me will know how much I love tea. I've always got a brew on the go (I have one next to me in a large Cath Kidston mug as...

read more

How to simplify your intranet

When did you last analyse your intranet and had the opportunity to think through what you want it to achieve? How can you simplify your intranet? These topics were part of Tuesday's #intranetnow workshop in London organised by Wedge Black @wedge. Carolyne Mitchell...

read more

The only way is ethics – how to communicate integrity

Ethics are personal. Just as everybody thinks they have a good sense of humour, so everyone thinks they are ethical. That’s why it can be a challenge for companies to communicate with employees what they mean by “doing business ethically.” I've just been featured in a...

read more

How to learn about internal communication

How can you get a job in internal comms? How can you communicate change? How can you design your social media strategy to be successful? Most of the visitors who reach the All Things IC website are looking for ways to help them do their jobs better, and for answers to...

read more

How to communicate with students

How do you communicate with University students? What challenges do you face daily and how does it differ from employee communication? My latest guest post features Ross Tarbard @owlyross, (pictured) he's worked for the past three-and-a-half years as Internal...

read more

How to enter comms awards

What are industry award judges looking for when reading through entries? How can you write comms award submissions so they are compelling and score well? This week I finished judging four categories of the UK Public Sector Communication Awards 2015 and thought I'd...

read more

How to use social media


How many social media channels do you know?

If you've ever seen me present, chances are you will have heard me talk about The Conversation Prism by Brian Solis @briansolis. For the past few years I've constantly been asked 'how can I keep up-to-date with knowing what's being used for social media?' One of the...

read more

A Twitter guide for internal comms pros

On Monday 3 September 2012 I launched @the ICcrowd alongside Jenni Wheller and Dana Leeson in the hope of bringing internal communicators together on Twitter. It’s fair to say we’ve been delighted by the number of comms pros who have got in touch, started to follow...

read more

Understanding social business


No Results Found

The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.

Crisis comms


No Results Found

The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.

Intranets:


No Results Found

The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.

A career in internal comms


Champions of women in business named by the FT

Our boardrooms are lacking in gender diversity, and the absence of female representation has an impact at all levels of an organisation. The presence of strong, female role models across all sectors and industries is essential to develop a pool of diverse rising...

read more

Why internal communication strategies matter

How are internal communication strategies designed and implemented? Why do they matter? Today I have a guest post for you by Lisa Pantelli @lisapantelli. She's an award-winning employee engagement and internal communications specialist and Director of Become. Lisa...

read more

What are the benefits of having or being a mentor?

Nineteen years ago this week I entered the world of work as an 18-year-old Trainee Journalist on my local newspaper. Throughout my career I have benefitted from having professional mentors and I'm thankful for their sage counsel to guide me through my decision-making...

read more

New internal communication workbook out now

I love stationery and buy a lot of notebooks and journals to help me plan and sketch out my internal communication ideas. The trend for journals and inspirational notebooks is on the rise. Having realised there wasn't one on the market designed for internal...

read more

What training 400 internal comms pros has taught me

This month marks two years since I ran my first All Things IC Masterclass. Over the past 24 months I've had the privilege of training 200 professional communicators on all things internal comms related. I've also trained a further 200 comms pros in bespoke...

read more

How to fulfil your 2018 ambitions

Tomorrow is the first day back to work after the Summer break here in the UK. Do you have the blues or are you raring to go? Have you packed your work bag and lined up a stash of new stationery? Or has it been business as usual over the past couple of months and...

read more

Diary of a freelancer – six months in…

What's the reality of working as a Comms Consultant? Today I have a special guest post for you by Ellie Buckingham. Regular readers of my blog will know Ellie shared her thoughts about launching her own business six months ago. She's back to reveal the highs and lows...

read more

Who am I?

Who am I? Simple question but it provokes a vast array of different possible answers, all of which contain the truth. I'm currently working on a new way to support internal communicators to help you answer the question Who am I? for yourself. I'll share full details...

read more

How can internal communication be improved?

How good is your organisation's internal communication? Want to know how to improve it? I'm going to share a top tip with you today that will help you improve your internal communication. Q: How can internal communication be improved? A: Set your intentions. Asking...

read more

Come and explore being a Comms Consultant

Last week I launched my brand new How to be a Comms Consultant Masterclasses and they sold out in record time! If you missed out on a place, I'm delighted to offer another opportunity for you to sign up. I've set an additional date of Thursday 8 November for my...

read more

Using Enterprise Social Networks


Who’s using what for internal social media?

Over the years I’ve highlighted various examples of how companies are using enterprise social networks, collaborative tools and social media for internal communication. It’s a question I get asked constantly – who’s doing what, who’s using Chatter/Yammer and what can...

read more

How Gatwick Airport uses Yammer

What does it take to have an award-winning internal social media campaign? Who is using Yammer well and what are the secrets to their success? You’re in the right place to find out. Gatwick is the world’s biggest single runway airport and the UK’s second busiest...

read more

Mastering communication through education

What have the following got in common: Cumbria, Michelle Obama, student unions, Edinburgh, Machiavelli and real ale? All have featured in Master of Arts (MA) assignments for Laura Davies. Laura (pictured) is currently studying for a Masters Degree in Strategic...

read more

Peer to peer to success

I recently spotted on Twitter that Tony Stewart from Aviva Investors was Tweeting about how he has been using Yammer, a free private social network for companies, in his workplace. I asked him to share what’s been happening with readers of Diary of an internal...

read more

Read about Internal Communication:


There are numerous books about IC on the market. I’ve contributed to various publications and been featured in a number of books including:

Share This: The Social Media Handbook for PR Professionals (Wiley, 2012)
Share This Too: More Social Media Solutions for PR Professionals
 (Wiley, 2013)
Maximize Your Social: A One-Stop Guide to Building a Social Media Strategy for Marketing and Business Success (Wiley 2013)
Brand Vandals: Reputation Wreckers and How to Build Better Defences: Corporate Reputation Risk and Response (Bloomsbury 2013)

See my Summer 2018 reading list.

In 2017 I collated a list of 31 recommended books to read to learn about internal communication, PR, social media and personal branding.

I’ve also published annual recommended reading lists:

Your Summer reading list.. sorted
Recommended books for comms pros (2014)

2013: Recommended comms and social media books

2012: Recommended comms and social media books
New reads for internal communications 2011
Internal comms must reads
Internal comms and social media list – created 2009.

Contact me if you’d like to discuss how I can contribute to your publication.

Get in touch...

Want to work together or got a query for me? Do please get in touch. You can also book a free 15-minute call this way, Rachel Miller.

4 + 9 =

FREE DOWNLOAD!
GET YOUR FREE PERSONAL BRANDING CHECKLIST
I've put together this free guide to help you build your personal brand and increase your influence at work.

Enter your details below to receive your copy.
YES PLEASE
Close
FREE DOWNLOAD!
GET YOUR FREE DAILY PLANNER 
I've put together this free planner to help you plan your 
time more effectively

Enter your details below to receive your copy.
YES PLEASE
Close
JOIN THE ALL THINGS IC EMAIL LIST
Enter your email address below to get my monthly newsletter The Water Cooler, plus the latest IC news and updates.
YES PLEASE
Close
GET A FREE COPY OF MY CHANNELS MATRIX
Download my Channels Matrix to help you get organised.

You'll also receive my monthly The Water Cooler newsletter and IC updates direct to your inbox.

Rachel
YES PLEASE
We collect, use and protect your data in line with our privacy policy
Close
FREE DOWNLOAD!
GET YOUR FREE CHANGE COMMS STRATEGY TEMPLATE

Enter your details below to receive your copy.
YES PLEASE
Close
Sign up for The Water Cooler to get the latest IC news direct to your inbox
Sign me up
close-image

FREE DOWNLOAD!

GET YOUR FREE CHANGE COMMS STRATEGY TEMPLATE


Enter your details below to receive your copy.
Yes Please