Free resources

I’ve done the hard work so you can have the latest information at your fingertips. These free resources will help you do your job and impress your boss.

There are 1100+ articles on my blog packed with ideas, guidance and inspiration. I also have an events calendar so you can see what’s on.

If you need personalised advice, see my work with me page to discover how you can hire me or sign up to my All Things IC Masterclasses.

I know how precious your time and budget is, so have saved you both with these freebies. Enjoy!

Communicating change


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How to…


Where’s internal communication headed?

What are the latest trends in internal communication? If you've been asked this question and reached this post because of it, you're in luck. I've got a free ebook from IoIC to share with you. You'll discover where professional communicators think IC is heading and...

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How to write an internal communication strategy

Where should you start when writing an internal communication strategy? What information is essential to include, what format should it be in and how can you structure it? Today I have an illustrated guide to help you think through how to write an internal comms...

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How to brew the perfect managers’ conference

One of my favourite C.S Lewis quotes is: “You can never get a cup of tea large enough or a book long enough to suit me.” Anyone who has worked with me will know how much I love tea. I've always got a brew on the go (I have one next to me in a large Cath Kidston mug as...

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How to simplify your intranet

When did you last analyse your intranet and had the opportunity to think through what you want it to achieve? How can you simplify your intranet? These topics were part of Tuesday's #intranetnow workshop in London organised by Wedge Black @wedge. Carolyne Mitchell...

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The only way is ethics – how to communicate integrity

Ethics are personal. Just as everybody thinks they have a good sense of humour, so everyone thinks they are ethical. That’s why it can be a challenge for companies to communicate with employees what they mean by “doing business ethically.” I've just been featured in a...

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How to learn about internal communication

How can you get a job in internal comms? How can you communicate change? How can you design your social media strategy to be successful? Most of the visitors who reach the All Things IC website are looking for ways to help them do their jobs better, and for answers to...

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How to communicate with students

How do you communicate with University students? What challenges do you face daily and how does it differ from employee communication? My latest guest post features Ross Tarbard @owlyross, (pictured) he's worked for the past three-and-a-half years as Internal...

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How to enter comms awards

What are industry award judges looking for when reading through entries? How can you write comms award submissions so they are compelling and score well? This week I finished judging four categories of the UK Public Sector Communication Awards 2015 and thought I'd...

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How to master the art of studying internal comms

What's the reality of studying a qualification in internal communication while working at the same time? Is it possible to successfully do both, and what does it feel like when you achieve it? You're in the right place to find out as communicator Vicki O'Connell...

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Do you want to build a snowman?

Like many parents, it's a rare treat if I make it through a week without hearing a reference to Olaf, Princess Anna or wrestling my daughter out of her Elsa dress. The film Frozen has taken everyone by storm, yet for comms pros the onset of snow and ice can only mean...

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How to use social media


How many social media channels do you know?

If you've ever seen me present, chances are you will have heard me talk about The Conversation Prism by Brian Solis @briansolis. For the past few years I've constantly been asked 'how can I keep up-to-date with knowing what's being used for social media?' One of the...

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A Twitter guide for internal comms pros

On Monday 3 September 2012 I launched @the ICcrowd alongside Jenni Wheller and Dana Leeson in the hope of bringing internal communicators together on Twitter. It’s fair to say we’ve been delighted by the number of comms pros who have got in touch, started to follow...

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Understanding social business


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Crisis comms


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Intranets:


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A career in internal comms


We’re not alone… what we missed at IoIC Live

Despite the title of this article sounding like aliens are coming, it's referring to the fact internal communication has an incredible role to play. Done well, it connects people around moments in time and helps employees feel a sense of belonging to an organisation....

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How communicators learn about comms

‘Never stop learning’ was the answer Lou Robinson gave in her #questionofcomms profile about the best advice she's received as an IC pro. What does that look like? How can you keep learning? I'm delighted that Lou, who is Global Internal Comms Lead at Costa, is back...

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Listen to the history of internal communication

When was the first employee magazine produced? It's earlier than you may think. Much earlier. I've got a treat for your ears today in the form of a one-off radio show from the BBC focused on internal communication. The show, called Bathrooms Are Coming: An Internal...

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How to become a CEO

Can today's Corporate Affairs Director be tomorrow's CEO? The short answer is yes. Read on for advice from former Corporate Communications Directors turned CEOs to help you be a credible contender. I've got news of a report focusing on a series of frank and insightful...

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How to measure communication

If you have no idea how to measure your communication activities, this article is for you. A brand new framework was launched yesterday by the Association of Measurement & Evaluation of Communication (AMEC). It is excellent and I strongly urge you to use it. The...

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The only way is ethics – how to communicate integrity

Ethics are personal. Just as everybody thinks they have a good sense of humour, so everyone thinks they are ethical. That’s why it can be a challenge for companies to communicate with employees what they mean by “doing business ethically.” I've just been featured in a...

read more

How to enter comms awards

What are industry award judges looking for when reading through entries? How can you write comms award submissions so they are compelling and score well? This week I finished judging four categories of the UK Public Sector Communication Awards 2015 and thought I'd...

read more

How to describe comms to a toddler

How do you describe what you do for a living? My two-year-old daughter asked me yesterday as we were having breakfast. I paused before answering. Hmm, how to explain the role of Communication Consultant to a toddler? Peppa Pig usually has an episode that I use as a...

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How to develop your internal communication career

Are you looking to make your next career move within the world of corporate communication? Every week I am contacted by professionals who are on the hunt for a new role, want to know what events are on, find courses to attend or books to read. There are 1000 articles...

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How to write an internal communication strategy

What does an internal communication strategy look like? Do you need one? How should you write one? How long should it be? What is an internal communication strategy? All of these phrases are used daily on my blog as people search through my content to help them create...

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Using Enterprise Social Networks (ESN)


How Gatwick Airport uses Yammer

What does it take to have an award-winning internal social media campaign? Who is using Yammer well and what are the secrets to their success? You’re in the right place to find out. Gatwick is the world’s biggest single runway airport and the UK’s second busiest...

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Mastering communication through education

What have the following got in common: Cumbria, Michelle Obama, student unions, Edinburgh, Machiavelli and real ale? All have featured in Master of Arts (MA) assignments for Laura Davies. Laura (pictured) is currently studying for a Masters Degree in Strategic...

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Peer to peer to success

I recently spotted on Twitter that Tony Stewart from Aviva Investors was Tweeting about how he has been using Yammer, a free private social network for companies, in his workplace. I asked him to share what’s been happening with readers of Diary of an internal...

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Read about Internal Communication:


There are numerous books about IC on the market. I’ve contributed to various publications and been featured in a number of books including:

Share This: The Social Media Handbook for PR Professionals (Wiley, 2012)
Share This Too: More Social Media Solutions for PR Professionals
 (Wiley, 2013)
Maximize Your Social: A One-Stop Guide to Building a Social Media Strategy for Marketing and Business Success (Wiley 2013)
Brand Vandals: Reputation Wreckers and How to Build Better Defences: Corporate Reputation Risk and Response (Bloomsbury 2013)

In 2017 I collated a list of 31 recommended books to read to learn about internal communication, PR, social media and personal branding.

I’ve also published annual recommended reading lists:

Your Summer reading list.. sorted
Recommended books for comms pros (2014)

2013: Recommended comms and social media books

2012: Recommended comms and social media books
New reads for internal communications 2011
Internal comms must reads
Internal comms and social media list – created 2009.

Contact me if you’d like to discuss how I can contribute to your publication.

Get in touch...

Want to work together or got a query for me? Do please get in touch. You can also book a free 15-minute call, Rachel Miller.

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