The search terms people use to get to my blog reveal that readers are looking for definitions to help them understand all things internal communication related.

Too scared to admit you don’t know what ‘copy’ is or what ‘ESN’ stands for? You’re in the right place to find out.

Today I’ve published an internal communication glossary. Its aim is to demystify and unlock some of the phrases and acronyms commonly associated with the profession.

Many are my own explanations based on my experience, or where appropriate, I’ve cited references.

I’m going to keep updating it as I think of more to add.

Do tweet me @AllthingsIC if you have a suggestion of something you’d like me to include, or feel free to comment below.

I hope you find it useful.

You can see the glossary page here and also find it in the drop down menu at the top of  my website under the blog tab.


Post author: Rachel Miller