Head of Internal Communications & Engagement, Department for Digital, Culture, Media and Sport
Location: City of Westminster, London, SW1A 2BQ
Closing date: 23 September 2017
Salary: £48,892 – £56,805 + £4000 specialist allowance
Grade: Grade 7. Band A
This job is Full-Time/Job Share/Partnership
Job introduction and background
The Department for Digital, Culture, Media & Sport communications team is small but perfectly formed and we are looking for an enthusiastic and driven Head of Internal Communications.
In the last year the Department for Digital, Culture, Media and Sport has grown with an expanding remit that makes good staff engagment even more crucial. The team has helped drive a substantial increase in staff engagement scores over the last few years and we are looking for someone who will achieve further increases, drive continual improvements and advice our senior leaders on all aspects of internal communications.
This is a senior role in the team with lots of client facing interaction and in addition to directly managing a small team you will also be part of the News & Communications senior management team.
As Head of Internal Communications and Engagement you will be required to develop a professional and high quality internal communications and engagement strategy, build important internal relationships with senior management, particularly our Permanent Secretary, and work closely with central Government colleagues to develop a high performing internal communications unit.
We are looking for a dynamic leader able to work strategically and deliver results fast. This is a challenging role in fast-paced and supportive comms team.
Specifically you will need to:
• Build a professional internal communications offer working closely with our HR team to deliver a new Internal Communications strategy
• Strategically plan internal communications in line with departmental and wider civil service priorities
• Provide advice to DCMS Directors and the Permanent Secretary on all aspects of internal communications
• Set measurable KPIs for all activity using staff insight and evaluation evidence to inform your approach
• Measure success against strategy and further identify areas/channels of
success and areas/channels in need of further attention
• Work with the Permanent Secretary’s office to manage and deliver the annual staff conferences
• Work closely with other Government departments to help improve the professionalism of Government Internal communications
• Regularly audit and review our IC offer to ensure it is fit for purpose for an ever changing political environment.
• Regularly represent the Department at the cross government Head of Internal Communations group.
It is essential that you have substantial experience of leading communications in a high profile, large organisation, or Government department. Ideally this will be in a senior internal communications role although we will consider candidates who have transferable skills delivering campiagns.
• You will also have proven experience of crisis management and working with or delivering other communications disciplines.
• You will demonstrate a clear understanding of internal communications and how to drive employee engagement.
• You will have experience of turning organisational priorities into accessible staff communications using a range of internal channels.
• Experience of leading a team and managing and developing people is essential as is evidence of balancing conflicting and pressing demands and delivering to deadlines.
• You will be able to work flexibly at times sometimes outside of normal working hours to deliver key staff events.
This role requires high standards of customer service. Not only will you provide advice on communications you will offer solutions, often taking on the development of tools and plans to help the Department’s leadership and HR team develop and retain staff.
• First rate writing skills with the ability to write for a range of audiences
• Evidence of planning and delivering, integrated communications campaigns
• A proven track record in using customer insight to successfully target communications
• Experience of using evaluation and analysis to routinely measure the success of Internal campaigns
• Ability to deliver at pace and to tight deadlines juggling a range of conflicting
• Experience of building and maintaining strong internal and external working relationships across all levels, gaining the confidence of directors and senior managers
• Previous experience working at a leadership level in a relevant Communications role
• A track record of managing people and performance and developing employee sklils
• Experience of working at a leadership level in Communications in a Government department, public sector or comparable private sector organisation.
• Experience of managing people and performance
The ability to use digital platforms and techniques to enhance and innovate how the intranet is presented.
For both the sift and interview process, we will be assessing applicants against the Government communications network competencies at level 4:
• Impact, as well as core skills
In addition, candidates are expected to provide evidence of the Level 4 (Grade 7 or equivalent) key areas of competence for working at DCMS, as outlined in the Civil Service Competency Framework:
• Managing a Quality Service
• Collaborating and partnering
• Seeing the Big Picture
• Changing and Improving
• Delivering at Pace
• Leading and Communicating
Please ensure that you show evidence of the above in your application.
The Department for Digital, Culture, Media & Sport (DCMS) helps to drive growth, enrich lives and promote Britain abroad. We protect and promote our cultural and artistic heritage and help businesses and communities to grow by investing in innovation and highlighting Britain as a fantastic place to visit. We help to give the UK a unique advantage on the global stage, striving for economic success.
Contact point for applicants
firstname.lastname@example.org, Head of News and Deputy Head of Communications
Sift/interview dates and location
Reasonable adjustmentIf a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
• approach the point of contact in the job advert as soon as possible before the closing date to discuss your needs
• complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional