Internal Communication training

Are you a professional communicator who needs a knowledge or confidence boost?

Would you like to benefit from internal communication training with me to help you succeed?

From group Masterclasses to confidential 1-2-1 mentoring, VIP days and phone consultations, the choice is yours.

Attendees say my training leaves them feeling inspired, motivated, full of ideas and ready to turn plans into action.

Browse the options below and let me know how I can help you.


Rachel Miller

“Helping internal communicators succeed”

I hold a Masterclass each month in London and invite practitioners to join me for a day of face-to-face learning on a particular topic.

Need a confidential space where your team can learn together? I’ve devised and delivered bespoke Masterclasses for organisations including the BBC, Royal Mail, AVEVA, British Red Cross, NHS, Mencap and ARM. If you’re based in London I can come to you or I’ll host you at my training venue in London.

Catherine attended a Change Comms Masterclass

  “I came away from the Masterclass feeling completely inspired and rejuvenated. Sometimes as comms professionals we get so caught up in delivery that we don’t take a step back and think about the theory behind what we’re doing. The Change Comms Masterclass from All Things IC addressed that head-on and I can happily say it was the most enjoyable and valuable course I’ve been on for years!” Catherine Bissell, BBC

Becky attended an Internal Comms Masterclass

“The All Things IC Comms Masterclass was spot on for re-invigorating my passion for internal communications & providing a toolkit of great ideas & approaches to implement back in the office. The best part was spending time with likeminded comms professionals sharing ideas and experiences. I thoroughly recommend to anyone working in comms new or old to sign up to one of Rachel’s classes, plus she provides fab goodie bags!!” Becky Wren, Marketing Manger, Screwfix. 

Sarah attended a Strategic Internal Comms Masterclass

“Rachel’s expertise in internal communications can’t be faulted. Her masterclass challenged my thinking and gave me renewed focus for my work. I left the course with a lot of useful information and great tips that I can introduce immediately. Rachel is a personable and collaborative trainer, and I really enjoyed learning from others in the group. I’d highly recommend this course to anyone looking at new ways to engage their employees.” Sarah McSporran, Head of Internal Communications, STA Travel

Helen attended a Strategic Internal Comms Masterclass

“Thank you for a brilliant Masterclass. Feeling inspired and full of new ideas!” Helen Appleton, Internal Communications Officer, St John Ambulance

Jane attended a Strategic Internal Comms Masterclass

“I found the Strategic Internal Communications Masterclass exceptionally useful as I plan our strategy for 2017. What an interesting and diverse group of IC leaders and I love Rachel’s learning style. Definitely worth attending and I look forward to joining future All Things IC masterclasses.” Jane Shaw, International Employee Engagement Director, NBC Universal

Matt attended a Change Comms Masterclass

“A terrific course brilliantly delivered. Engaging, fun and inspiring” Matt Eastley, Head of IC and Engagement, News and Channels, BBC

Advita attended a Strategic Internal Comms Masterclass

“What a brilliant day at All Things IC’s Internal Comms Masterclass! Learnt lots, taken away great stuff and met some lovely people! Loved it.” Advita Patel, Communications Manager, Manchester Airports Group

William attended a Strategic Internal Comms Masterclass

“A big thank you to Rachel Miller and to my fellow classmates for a fantastic day!” William Mohns, Internal Communications at UNFCCC

Dean attended an Internal Comms Masterclass

“Having been involved in internal communications for a number of years, I was worried that the Masterclass wouldn’t show me anything new… But I couldn’t have been more wrong! Even when we discussed concepts, methods or studies that I had heard of, either Rachel or the other delegates would share a view or tactic that was entirely new. Frankly I would encourage anyone who is starting out in internal communications, or those who feel they’re in a bit of an IC rut, to give the Masterclass a go! It was both inspiring and informative thanks to a first class trainer who seems to have been everywhere and done everything in internal communications!” Dean Woolf, Corporate Communications Manager, Moat.

Ann attended a Writing Skills Masterclass

“Thanks for an inspiring session last week. I’m back at work, reinvigorated and ready for action!” Ann Turner, Business Change Consultant, M&G

Helen attended a Change Comms Masterclass

With a well-paced look at change theory, the masterclass provided us with the tools to go back into our organisations plan change comms effectively and have those difficult conversations with senior stakeholders. I thoroughly recommend this masterclass to any comms professional, I guarantee you will learn lots! Helen Alexander, General Dental Council

Lindsay attended an Internal Comms Masterclass

“Rachel’s IC knowledge is immense, and she’s incredibly generous with it. The Masterclass was well structured and interesting, with a good mix of theory and practical skills. I left full of ideas, with a reading and action list I’m looking forward to getting stuck into. Thanks Rachel!” Lindsay Narey, Communications Executive, Metropolitan

Clare attended a Strategic Internal Comms Masterclass

I’ve recently returned to work after maternity leave and have been keen to brush up my skills and gain a bit of confidence having been out of the loop for a while. I’ve followed Rachel on social media for a few years and was keen to do one of her Masterclasses. It really lived up to my expectations and was a good mix of theory, practical examples from Rachel’s own experience, up to date internal comms trends, plus there was plenty of time to hear from other delegates about their experiences and challenges. A thoroughly enjoyable and useful day and I’m returning to the office with a clearer perspective, lots of ideas for myself and my colleagues, a group of new contacts to call on and most importantly a confidence boost. Thank you for a great day. Clare Needham, Group Communications Manager, Electrocomponents plc

Misty attended a Strategic Internal Comms Masterclass

Affirming and a great way to remind yourself that your are an Internal Communications professional. Spend time with peers and Rachel and be refreshed and enthused to get stuck back in and do what you love!

Misty Oosthuizen, Head of Internal Communications, Opus Energy

Inês attended a Strategic Internal Comms Masterclass

I really enjoyed the Masterclass: a perfect blend of learning points, refreshers and even reassurance that we’re on the right track, with superb teaching, discussion among peers and different perspectives. I feel re-energised and inspired to take our internal comms to the next level. Inês Osborne, Office for Nuclear Regulation

David attended a Strategic Internal Comms Masterclass

“If you only invest in one internal comms course this year, make it this one. It’s packed with expert advice, practical ‘take-aways’ and guaranteed ‘light bulb’ moments! One of the most informative and engaging internal communications courses I’ve invested in. So glad I came. Brilliant! Thank you Rachel.” David Manning, Head of Communications, AB Agri Ltd

Jamie attended a Strategic Internal Comms Masterclass

“You can always judge a good all-day training session by how many times you look at your watch…and I didn’t once! Really great session which is great for networking and bouncing ideas and challenges with like minded IC professionals. I’ve come away with some great ideas and a rejuvenated spring in my step!” Jamie Angus, Internal Communications Manager (Services), Carillion

Jessica attended a Strategic Internal Comms Masterclass

“It’s a very comprehensive overview and the nature of the course is very open. Rachel put us all at ease and made us comfortable to share our experiences and questions that we had.” Jessica Mackenzie, Ruder Finn   

Upcoming Masterclasses

Bespoke and In-house Masterclasses

Work with Rachel 1-2-1

Internal Communication consultancy

Need an extra pair of eyes on your work? Book me for a half-day or whole-day desk review. I’ll read your work and offer advice.

Phone consultations with Rachel

Struggling with an internal comms problem and need a second opinion? Book a consultation call with me and we can talk it through.

What’s it like to attend a Masterclass? Read blogs by Advita Patel and Jenni Kampf

Angela attended a Change Comms Masterclass

“Entirely credible, completely practical and delivered with utter loveliness, Rachel’s Change Comms Masterclass is a must for anyone embarking on supporting with communication through change in their business. I’ve left with some great tools, know how from real-life, real-world experience and inspiration to get cracking. Thanks so much!” – Angela Mannion, Tarmac

Elke attended a Change Comms Masterclass

“Excellent opportunity to meet with like minded people, learn and remember my passion!” – Elke Sanz

Eva attended a Change Comms Masterclass

“Rachel’s masterclass was a great experience, I recommend it!” – Eva van Damme

Shona attended an Internal Comms Masterclass

“I loved the way the Masterclass was set up to allow for conversations with each other to share experiences, frustrations, ideas. Rachel’s relaxed, supportive delivery was fantastic. I’ve come away with so much, and feel more confident in my own abilities as well. I’ve already gushed to one of my colleagues about how great the course was!” – Shona Sullivan, Capita

Jen attended a Strategic Internal Comms Masterclass

“Rachel’s experience and style is integral to how motivational this masterclass is. I left feeling equipped and supported to do my very best by our profession. The small group number is also really great as everyone gets to exchange and learn from one another” – Jen Robinson, Sheffield Hallam University


  • Wallacespace in Covent Garden, London, is home to All Things IC Masterclasses.
  • The space has been designed to help facilitate creative thinking and minimise distractions to make the most of your time out of the office.
  • The address is 2 Dryden Street, at the junction of Long Acre and Drury Lane. It’s a two-minute walk from Covent Garden Underground station and five-minute walk from Holborn Tube station.
  • See further travel information and how to find it, including rail and airport links.
  • Wear what you like, think smart jeans rather than suits.

Cost and discounts

  • A place on an All Things IC Masterclass costs £599 +VAT per person.
  • CIPR and IoIC members can save 20% and claim CPD points/hours. Everyone receives an attendance certificate.
  • Nonprofit organisations can save 20% using code NFP20 at checkout. CIPR member code: CIPRmember. IOIC member code: IOICmember. You can only use one of these codes per transaction.
  • If you are outside of the UK, please use the code non-uk to have the VAT deducted.
  • For bespoke Masterclasses, please see the small team and large team options or 1-2-1 VIP Day.

Food and timings

  • Breakfast is available from 8.30am and a tasty lunch will be served.
  • There will also be tea, coffee, juices, sweets, fruit and nuts provided. Please advise any dietary or access requirements.
  • The course starts at 9am and finishes at 4.30pm.

Professional communicators from these companies have attended a Masterclass

All payments are handled securely via Worldpay

Terms and Conditions

How to join an All Things IC Masterclass

How to book

Please book your All Things IC Masterclass place via this website. Browse upcoming Masterclasses and complete your booking using the online checkout process. All online payments are processed securely using WorldPay.

Discounted rates for nonprofits and professional association members
If you work for a nonprofit organisation, you can benefit from a 20% discount off a Masterclass place (on a £599 +VAT course) by using the code NFP20 at checkout.

If you are a CIPR or IOIC member, you can use the respective codes to save 20% during the checkout process:

  • CIPRmember
  • IOICmember

Note: You can only use one code per transaction. These codes cannot be used on the How to be a Comms Consultant Masterclasses.

Payment information for regular monthly Masterclasses
A place on an All Things IC Masterclass costs £599+VAT per person and is for one person only.

Payment is made securely online via WorldPay. You need to pay in full when booking to secure your place. An invoice will be sent to you automatically confirming your booking and payment. If you wish to pay via invoice, please get in touch. It is also possible to split payment, please contact Rachel’s Executive Assistant Louise if you have any payment queries.

Course numbers
There are maximum – as well as minimum – numbers on each of All Things IC’s monthly courses. If a course is under-subscribed, it may be cancelled or postponed. In that case, we shall notify you at least seven days before the course date and arrange for you to attend on another date.

Additional dates will be arranged if the courses are oversubscribed. All Things IC cannot accept responsibility for any losses arising from cancellations or changes, beyond the course fees.

VAT will be applied at the rate in force in the UK at the time of booking.

Refunds can be made if you cancel up to one month prior to each course, but All Things IC reserves the right to deduct 10 percent for administration costs.

Important note: no refunds will be given for cancellations made within one month of the course. If a delegate decides to postpone their attendance to a later date at short notice (within 15 days of the course), there will be an additional administration charge of £60 to cover costs already incurred.

Change of delegate
If the named delegate cannot attend, the booking can be transferred to another person at no additional cost. Please let us know their name before the course.

Credit and debit card payments
Payment can be made via credit or debit card online.

Unless otherwise stated, the regular Masterclasses are held in Covent Garden, London. Please note this venue will be closing in December 2018. An alternative venue is being sought for 2019 Masterclasses. 

Overnight accommodation is not included in the listed course price.

VIP Masterclass place
There is one VIP Masterclass place available each month. The investment is £199 +VAT and is for one person only on a first-come-first-served basis to spend an hour working with Rachel Miller after your Masterclass has ended.

Please note if you book this VIP option and the session has already gone, we will be in touch to advise and offer you a one-hour phone call instead at the same price. (An hour’s phone consultation with Rachel usually costs £249 +VAT).

Do contact us if you’re hoping to book, to check availability. This option is only available for people who have booked to attend an All Things IC Masterclass. This option does not include the price of your Masterclass, please book your Masterclass place separately. Add the VIP option at the checkout as a separate product to book it.

1-2-1 consultancy: VIP Day
The price for 1-2-1 consultancy (VIP Day) is fixed at £1499+VAT.  Discount codes cannot be used. This offer is for work you will discuss/complete on the day with Rachel.

The location is usually WallaceSpace, London (usually their Covent Garden venue), on a mutually agreed date, once All Things IC has confirmed the venue’s availability.

All Things IC will arrange a phone call with you before the day, so Rachel is clear what you would like to achieve from the time together. The price includes venue hire and food. This VIP day can also be conducted in your office if you are in London and costs £1499 +VAT.

How to be a Comms Consultant Masterclasses

An introductory rate of £399+VAT is in place for the new How to be a Comms Consultant Masterclasses. Up to five delegates can attend each course. Exploration is on 3 October and Momentum is on 11 October 2018. You can pay in two instalments. Please contact Rachel’s Executive Assistant Louise with any payment queries.

Bespoke Masterclasses
All Things IC is proud to offer bespoke Masterclasses. Rachel can prepare a course just for you and deliver it in your office in London or hire a training venue.

The cost for a bespoke Masterclass for a small team is £2499 +VAT for up to five team members. For six to 10 team members, a bespoke Masterclass for a large team is £2999 +VAT.

If hiring a venue, this price includes hot food, drinks and snacks. Please note it does not include accommodation or travel for your team. Discount codes cannot be used.

Important note: no refunds will be given for cancellations made within one month of the date. Please contact us with any queries.

In-house Masterclasses

Rachel Miller can deliver one of her publicised Masterclasses (Internal Communication, Change Communication or Strategic Internal Communication) in-house if your office is based in London.

Your investment is £1999 +VAT and this option is for a team of up to 10 people for one day. The room needs to be suitable e.g. a meeting room with a screen and technology to play the content. Please note this is not a bespoke Masterclass, as this is a separate option.

This cost does not include lunch or travel for any of your team. Bookings are currently being taken for October 2018 onwards.

VIP mentoring package
The VIP mentoring package is for one person and includes a VIP Day in London, plus six calls over six months. You’ll spend a whole day with Rachel 1-2-1, then speak via phone every four weeks for a one-hour call.

Your investment is £2999 +VAT. Discount codes cannot be used. The VIP Day can be held at WallaceSpace or in your office if you are London based.

Consultation calls
The price for a 60-minute consultation call is fixed at £249+VAT. The price for a 90-minute consultation call is fixed at £349+VAT. The price for a two-hour consultation call is fixed at £449+VAT.

This offer is for work you discuss/complete on the day with Rachel. Please indicate three preferred dates and times when you place your booking. All Things IC will be in touch to agree a mutually convenient time and date for your call. Please call Rachel at the arranged time. These calls are for one person only and discount codes cannot be used.

Price and refunds 1-2-1 consultancy
The price for 1-2-1 consultancy (VIP Day) is fixed at £1499+VAT. Discount codes cannot be used.

Refunds can be made for cancellations up to one month prior to each course, but All Things IC reserves the right to deduct 10 per cent for administration costs. Important note: no refunds will be given for cancellations made within one month of the date.

Consultation calls
Refunds can be made for cancellations up to one week prior to each call, but All Things IC reserves the right to deduct 10 percent for administration costs. Important note: no refunds will be given for cancellations made within one week of the date.

Places are offered on a first-come, first-served basis. You’re advised to register for a course as soon as possible. If a course is full, you may be placed on a waiting list. You will be notified if cancellations occur and space becomes available. All Things IC reserves the right to postpone or cancel courses due to low enrolment or circumstances beyond its control, as outlined above.

Joining instructions for Masterclasses
Attendees will receive a calendar invitation for their Masterclass and be sent joining instructions. You can also download them.

All Things IC stationery


  • All Things IC workbooks/journals cost £4.99 each. The price includes shipping.
  • Your workbook will be shipped within three business days via first class post.
  • Please note this price is only for UK postage.
  • If you are in Europe, please use this workbook/journal link, they are £7.99 each and include postage within Europe.
  • Please contact All Things IC if you’re outside of Europe and would like to purchase one.
  • Workbooks are A5 size, 24 pages, with a soft cover.
  • No returns or refunds.
  • Discount codes cannot be used on stationery items.


  • All Things IC notebooks cost £7.50. This price includes shipping.
  • Your notebook will be shipped between 3-5 business days via second class post. Proof of postage will be obtained.
  • Please note they can only be sent within the UK. Please contact All Things IC if you’re outside of the UK and would like to purchase one. The quoted price is for UK shipping only.
  • No returns or refunds.
  • Discount codes cannot be used on stationery items.


All Things IC takes your data protection seriously. We only collect information about you for a purpose, e.g. if you’re booking a Masterclass place, placing a job advert or subscribing to our newsletter.

Please see our privacy policy to find out more.

Get in touch...

Want to work together or got a query for me? Do please get in touch. You can also book a free 15-minute call this way, Rachel Miller.

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