Resources for SMILE delegates


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This page contains information and resources for delegates of Social Media Inside the Large Enterprise (SMILE) that took place on Monday 23 September 2013 in London.

If you weren’t there, but discover this page anyway, you’re welcome to enjoy the links too,


Post-event resources:

Test your tweet sheet– free download to get used to writing in 140 characters

SMILE Storify by simply-communicate

Video of Andrew Grill’s session at SMILE

Links to bookmark and save

Overview of ‘What’s in a name’ research with simply-communicate plus free download

Social Media Monitoring guidance from CIPR social media panel

Organisations don’t tweet, people do, by Euan Semple @euan

Puzzle template

Leaders and social media:

Neville Hobson’s slides from today @jangles

Article featuring Dean Royles talking about why he uses social media

Weber Shandwick report on Social CEOs

Six social media skills leaders need: McKinsey&Company study

Internal comms pros and social media:

The IC Crowd website and comms calendar. Find us on Twitter @theICcrowd.

My research from 2012: How internal comms pros use social media


Social media policies, guidelines and enterprise social networks:

Social Media Friendly Mark article and the free files to download

300+ social media policies plus 26 videos

Who is using what for internal social media? – overview of available platforms plus hundreds of case studies

My guide to Twitter for comms pros

Everything I’ve published to date about Yammer, including 68 case studies

The responsive org website@responsiveorg


Further reading via my blog:

Internal communication glossary

Rachel’s Resources page

Books I’ve contributed to:

Share This: Social Media Handbook for PR Professionals

Share This Too: More Social Media Solutions for PR Professionals

See the other publications via my books page.

Did we talk about something else that you hoped to see on this page but it’s not here? Do tweet me @AllthingsIC or contact me to ask for it to be added.

Page author: Rachel Miller