Turning down the brand volume at Selfridges


Turning down the brand volume at Selfridges

Selfridges is one of the most iconic shops in the UK, and like many Brits, I’ve been enjoying watching the new ITV drama Mr Selfridge on Sunday nights that offers a glimpse into the origins of the store.

Set in 1909, the show features Harry Gordon Selfridge (Jeremy Piven) and the story of how the now famous shop in Oxford Street, London, came into being. Having been there many times, I was inspired to find out more about the store after watching the programme, and thought I’d share what I’ve read.

There’s a great section on the Selfridges website that provides the history. I spent an enjoyable hour or so in the shop back in 2007 when I went to discuss all things comms informally with the then Director of Comms Christine Watts and meet her team.

Sound of silence
When the shop opened, Mr Selfridge created a Silence Room where shoppers could “retire from the whirl of bargains and the build up of energy.” In a nod to the origins of the store, it has been brought back as part of the No Noise initiative, which is currently running until the end of February.

The area, in the Ultralounge, has been designed and reincarnated by Alex Cochrane Architects as an insulated inner-sanctum, shielded from the noise and people. Shoppers are encouraged to leave their mobile phones and shoes behind when they go into the space.

I really like this idea and from looking at the pictures it looks like an oasis of calm. I’ve worked in numerous places that have rooms for employees to brainstorm and “be creative” in. They usually feature beanbags, a table football, squashy sofas and wall-sized whiteboards. I wonder if those rooms would work better if they took this approach and removed all the “visual noise” or whether it’s this that inspires them. Hmm.

If you go to the shop over the next few weeks, you’ll see Headspace pods, which are billed as offering different meditations, where shoppers can experience their own peace and quiet.

No name
Selfridges has also launched a Quiet Shop where the brand names and logos have been removed from products such as Marmite (pictured on this page), Heinz beans, and Levi jeans. Their famous yellow bags have also had the logo removed. You can read more about No Noise via Design Week and Selfridges’ Pinterest board.

The store is holding a series of talks every Sunday 1-2pm GMT, on the Lower Ground floor book area for the next few weeks featuring topics like cloud spotting, romantic poets and fishing. Speakers include Sir Tim Ackroyd, Clare Pollard, Rachel Johnson and Tom Hodgkinson. This is so refreshing, and a break from the normal craziness that you usually experience in Oxford Street!

When I worked in-house in the corporate comms team at Visa, we regularly used to have guest speakers come and share their stories with employees. They ranged from mountain climbers to deep-sea divers and provided the chance to hear fresh perspectives. They used to spark all sorts of conversations and opportunities to think differently.

I’m interested to know your take on what Selfridges is doing, have you seen the show? Do you think ideas like the ones above would work for your organisation?

You can see an overview of what’s happening between now and the end of February in this video:

Further reading:
You can connect with Selfridges via Tumblr, TwitterFacebook, Pinterest and YouTube.

Thanks as ever for stopping by, Rachel



Earn while you learn thanks to IoIC-image

Earn while you learn thanks to IoIC

Today the Institute of Internal Communication has launched a brand new Continuous Professional Development (CPD) scheme to reward communicators for their hard work. It’s wort...

Read moreRead more
Get your hard work recognised via the IoIC Awards-image

Get your hard work recognised via the IoIC Awards

What are you most proud of from the past year? How has your work made a difference? If you’ve worked your socks off over the past 12 months, now is the chance to have all tha...

Read moreRead more
Learn how to transform communication via EuroComm-image

Learn how to transform communication via EuroComm

EuroComm17 is just weeks away and I’m delighted to be joining the speaker line-up. My home town of London is hosting this year’s International Association of Business C...

Read moreRead more

2  responses on Turning down the brand volume at Selfridges

I’ve got to admit, I’m scratching my head over the Marmite example. I believe the coloured labelling, shape of the bottle and look of the the product are so iconic and synonymous with the brand that just removing the name will have no effect at all. Maybe there’s an unstated objective here to show that these brands – and Heinz beans are another great example of this – are so strong that they don’t need their names featured for people to be able to identify them.

Hi Bob, thanks for your comment.

I think that’s exactly it – even with the names removed, all of the items in the collection are strong enough in their own right that you know immediately what they are.

This includes the Selfridges bags (which I just looked up – the yellow is Pantone 109 – which is instantly recognisable without the name alongside it). I like the fact the products are on sale without the logos. Is clearly a marketing ploy, but one that works well for me.

Thanks again for commenting,


Leave a comment

Post commentPost comment


Learn about internal comms

Who’s hired All Things IC
Get updates by email
Download the All Things IC app