Last week I featured an article looking at ‘World Cup fever’ and the challenges companies face in managing expectations from employees who want to watch the football.
Today Jo Osborn @Osborn_Jo, (pictured) Communications Manager at South East Water here in the UK contacted me after reading the article and share what her company are doing.
Jo says: “With the World Cup kicking off in Brazil, our Customer Services department has been busy getting into the footballing spirit by taking part in a World Cup decorating competition.”
Each team was given a country and challenged to decorate their area to the country’s theme and was then judged on the opening day of the competition (12 June).
The competition was arranged by Simon Bye, South East Water Customer Services Team Leader, who understood it was crucial that work was not affected while the World Cup fun and games kicked off.
He said: “It was great to see all the teams working so hard to decorate their office areas. Everyone joined together and the team spirit was clear to see. We’ve loved seeing the inner artistic talents of colleagues as some of the decorations were brilliant, I am glad it wasn’t me that had to judge the winning team!
“It was business as usual though with our service level being reached as we took over 2,000 calls with just under 70% of them answered within 30 seconds. Our evening staff also assisted the Out of Hours team when needed so it just goes to show that you can still have fun while getting the job done.”
The competition is set to continue throughout the tournament, with a variety of different challenges including a world food tasting day and learning new languages still to come.
Pictured is South East Water’s Dutch team hard at work.
Steve Andrews, Head of Customer Service at South East Water, said: “I’m sure that having a happy atmosphere at work will translate as a positive experience for our customers and I’ve loved seeing the creativity of the team on display.
“I’ve been particularly impressed with the effort everyone has gone to, making decorations in their own time and even roping in their children and partners to get involved. It’s been a real family effort.”
Thanks for sharing your story Jo.
What is your company doing to mark the World Cup? If you have a story to share, do get in touch.
Rachel
#thebigyak website is now live
If you’re one of the 200 IC pros who has signed up to attend #thebigyak unconference I’m hosting alongside my fellow The IC Crowd @theICcrowd co-founders Dana Leeson and Jenni Wheller on Saturday 28 June, the dedicated website is now live.
It features all you need to know about the event, travel arrangements, format of the day and has been designed to answer your queries.
Not heard of #thebigyak before? See my article from last year or Communicate Magazine’s recent article to discover what it’s all about and you can follow discussions on the day on Twitter #thebigyak.
