The internal communication experts

What people say about All Things IC

All Things IC Live is the event that we have been missing in the internal comms industry. I’m delighted that Rachel and her team developed and delivered something for internal comms professionals to connect, learn and be inspired in a meaningful and engaging way. I truly hope this event becomes a regular on the calendar - you won’t be able to keep me away!

Suzanne Dellmann

Head of Colleague Engagement, Corporate Brand Communications, The LEGO Group

What people say about All Things IC

I had the pleasure of working with Rachel on a communications workshop with my team, and the session she designed was exactly what I’d hoped for – practical, energising and full of real-world insight.

Rachel has that rare ability to share practical tips, stories and theory while still giving everyone space to contribute and think. She made the room feel comfortable, curious and open, and the team came away clearer, more confident and inspired.

If you’re looking for someone who can cut through the noise, get people thinking differently and make learning enjoyable, Rachel’s your person. I’d work with her again in a heartbeat.

Peter Lyons

Head of Communications Business Partnering, British Airways

What people say about All Things IC

Dan, Rachel and the team delivered above and beyond what we expected. The level of service, attention, support and insight was fabulous - they worked so hard to really understand our company's culture, what we do well and where there was room for improvement, and then delivered a coherent, practical and comprehensive Employee Voice Strategy.

Working alongside Dan, Rachel and the team at All Things IC on the new Met Office Employee Voice strategy was a truly exceptional experience, from start to finish. From the very beginning, they made us feel like their only client, providing that bespoke, ‘one-to-one’ feel to their services. Nothing was too much trouble for them (well, if it was, they never let us see this!), and by the end, it truly felt like a partnership. Above all, we had a lot of fun, and a lot of laughs – not something that can be said for every supplier I have worked with. Keep up the good work All Things IC team!

Jo Sayer

Met Office

What people say about All Things IC

The strategic overview and insight from the wider sector that All Things IC brought has had a huge impact on our IC team. We have now streamlined our IC and have created more time to focus on campaigns that deliver measurable business impact. Absolutely fantastic support, thank you!

Emma Britton

Head of Internal Communications, Serco

What people say about All Things IC

The internal communications team at Mars Wrigley UK developed their internal communication strategy using The MILLER Framework.

"The framework was perfect in enabling us to see what we needed to do to provide best-in-class communications to excite and engage – bringing our unique culture to life by connecting Associates to our goals, strategy and purpose. It helped us to get the right mindset and set our goals based on what our Associates were telling us, achieve buy-in from our leadership team and then set a strategy which was measurable and could be evaluated.

"The MILLER Framework makes sense and is grounded on solid principles. It has helped to guide and steer us and this is what we needed. Rachel and her team are known as the best in the business because she truly understands and values internal communications and sees where it should be within business – at the heart and forefront!"

Naomi Jones

Corporate Affairs Director, Mars Wrigley UK

What people say about All Things IC

Rachel absolutely lives up to her reputation! Her presentation at DEX in Sydney was engaging and entertaining, with the perfect mix of immediate take-aways and longer-term insights into the future for internal comms professionals.

Gwenno Hopkin

General Manager of Consulting, Step Two, Australia

What people say about All Things IC

“Rachel Miller is a force in internal communication. Her influence extends beyond frameworks and strategy into the very DNA of how organisations engage, inspire and align their people. Her thought leadership, unwavering commitment to elevating the profession and impact on communication professionals worldwide make her a truly deserving recipient of the Centre for Strategic Communication Excellence (CSCE) Fellow recognition. Rachel’s work continues to set the standard for excellence, shaping the future of internal communication with every insight she shares.”

Sia Papageorgiou

Co-founder, Centre for Strategic Communication Excellence

What people say about All Things IC

“Dan Holden’s influence extends far beyond his own achievements – he has elevated the profession by investing in others. Whether through consultancy, training, or coaching, Dan has consistently championed professional development, ethics, and continuous learning. His dedication to shaping best practices and mentoring the next generation embodies what it means to be a CSCE Fellow. We are proud to recognise his contributions and welcome him into this distinguished group of communication leaders.”

Adrian Cropley

Co-founder, Centre for Strategic Communication Excellence

What people say about All Things IC

All Things IC have been incredible to work with, offering expertise, guidance and flexibility throughout the process of working with us to create a brand new Internal Comms unit within our organisation, helping to bring together a global workforce.

Save the Children International

What people say about All Things IC

I had the pleasure of hosting the first Unilever Communications and Corporate Affairs Learning Lab.

I was joined by Rachel Miller from All Things IC Limited as we discussed Internal Comms tactics, challenges and industry predictions for the year ahead.

It was a really valuable and insightful conversation, and a great opportunity for the C&CA teams to deep dive into new trends, explore best practices and ask an expert their IC questions. Thank you for joining us Rachel!

Ella Dillon

Global People Comms Manager, Unilever

What people say about All Things IC

I have to admit I was a little apprehensive when I first joined the Inner Circle, but from the very first session my fears were allayed and I quickly felt at ease in the group. The format actively encourages vulnerability and I have hugely benefitted from hearing other perspectives and have drawn from the rich experience of a small but perfectly formed group of highly experienced communications practitioners working across a range of sectors. Rachel and the All Things IC team excellently facilitate the Mastermind sessions, offering their insights and wisdom when required as well as generously sharing relevant resources.

Mark Dorey

Assistant Director of Communications and Engagement (Community), University of Leeds

What people say about All Things IC

Being part of the Inner Circle was brilliant. A regular 'safe space' to talk things through with peers was so helpful. From a simple sense-check to trying to solve knottier problems that others have tackled was incredibly valuable.

Charlotte O'Reilly

Head of Internal Communications and Engagement, British Red Cross

What people say about All Things IC

Rachel taught a 90-minute masterclass in October 2024.

"The eight person Danish, German, Swiss and UK communications team are currently working together in the office in Geneva on internal communications. We drew on Rachel Miller to foster a one team mindset and to inspire and excite them about the impact that adopting a more global approach would bring to employees across the business. The result? Inspirational learning and a desire to draw on Rachel again."

Michelle James

What people say about All Things IC

Rachel is one of the internal communication field’s top resources. The knowledge she shares, creates and curates is second to none. I was so proud to have her appear on an episode of ICology and it is one of the most-listened-to episodes I’ve published. And that’s a testament to how communicators value her as an industry expert.

Chuck Gose

@ChuckGose

What people say about All Things IC

I asked Rachel if she would be able to support Google Atmosphere’s HR event by sharing her knowledge of internal communications. She spoke about the impact social media is having on the workplace and how businesses can benefit from employee social networking technologies. It was a brilliant presentation packed with relevant content delivered in a really personable style that engaged with the audience. I hope to work with Rachel again in the future and would highly recommend her to anyone looking for an influential person who can attract a high calibre audience and deliver a cracking presentation.

Lyndon Fraser

Google

What people say about All Things IC

There are few people that everyone in this industry knows; in the UK Rachel Miller is at the top of that list. We love having her present at simply events as when Rachel talks, the audience always listen. What she says is based on the closest understanding of the challenges, fears, hopes and aspirations of Internal Comms folk so they always leave one of her presentations with something they can use the very next day....

Marc Wright

Founder, simplycommunicate

What people say about All Things IC

A driving force behind many key industry initiatives, she helps the profession to help itself. What makes Rachel stand out in particular is her understanding and use of social media to highlight and drive best practice in internal communication. In this respect, she’s the best in the business.

Chartered Institute of Public Relations

What people say about All Things IC

I was fortunate enough to work with Rachel during one of the most stretching periods in my career. Her advice and support as my mentor could not have come at a better time for me personally, as I led a large internal comms function through a series of dramatic changes that affected my team and organisation on both a professional and personal level. Through our 121 sessions Rachel provided me with expert advice and insight which helped me take my ideas and my work to a level I would have struggled to reach on my own. Beyond that, she also supported me personally, helping build my confidence during particularly stressful times and connecting me with other IC professionals who shared ideas, support and best practice. I thoroughly enjoyed my time with Rachel, she is an outstanding coach and has a deep and broad knowledge of all aspects of internal communication and engagement. I have no hesitation whatsoever in recommending her services and hope to work with her again in future.

Anthony Kluth

Deputy Director, Group Head of Internal Communication, Defra

What people say about All Things IC

Rachel’s knowledge, experience and evident passion for internal communications makes this a really valuable day, well worth the investment. The course is flexible and it was great to be able to share experiences and challenges with like-minded comms pros. I came away buzzing with ideas and excited to implement what I gained from the Strategic Internal Communication Masterclass.

Allison Cary

Head of Internal Communication, Voyage Care