The write stuff

Over the past week I’ve really got back to my roots by spending a lot of time writing. I enjoy being able to express myself through words (a peek at artwork from my school days will testify my strength has never been drawings!) and I relish the challenge of turning technically complicated subjects into jargon-free prose. […]

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Great start to the weekend…

Good news all round today as the communications executive I mentor, Sarah Hodges, has won an award of excellence in the Communicators in Business (CiB) Communicator of the Year awards under the ‘Best newcomer to the industry’ category. I’m thrilled for Sarah as she is passionate and dedicated to corporate communications. This was reflected in […]

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Don’t say the c word

Today was the second day of Melcrum’s Strategic communication management summit in London. It was another packed day which I really enjoyed. For me, the highlight was meeting up with people I’ve tweeted with for months and having life breathed into subjects we all know are important but need a refresher every now and then. […]

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It’s all about trust

Today was day one of Melcrum’s Strategic Communication Management summit (billed as THE event for internal communicators in Europe). (#scmuk on Twitter). With day one drawing to a close I’m reflecting on a busy day with lots of highlights and the key theme of trust running throughout. It’s been fantastic to meet professional communicators face-to-face […]

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Old places and new faces

I’ve been out and about a fair bit this week talking to employees and have also visited two previous companies I worked at. It’s always strange to go back to organisations you were part of, but is lovely to see familiar faces and catch up on all the latest news. I’ve been working with them […]

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A week of firsts…

This week has been a packed one with lots of highlights and firsts. I was the other side of the camera for a secret photo shoot (can tell you more in a few weeks) and met some really interesting people there. I went to my first station opening and my first batch of newly branded […]

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On the right track for communication

Doing routine work, it’s easy to get complacent. How do you make sure that safety is uppermost in people’s minds?  How do you communicate with them in ways that stick and change behaviour? This was the driving force behind Network Rail’s Safety 365 campaign, aimed at a “tough, cynical audience of frontline workers” across the industry. Head of Marketing at Network […]

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Monday musings

This week I’m looking forward to the launch of Imperial Wharf station, which opened its doors on Sunday and is the latest to be added to the London Overground network. After what seems like an eternity, my personal mobile contract is nearing the end and I can upgrade to an iPhone, hurrah. It’s due to arrive […]

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Diary of an internal communicator… continued

Back in August I was asked by Melcrum to keep a diary of the first four weeks in my new role as Head of Communications for London Overground Rail Operations Ltd (LOROL). The four weeks whizzed by and before I knew it, the end of my first month had arrived and the diary was over. […]

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I'm in… are you?

How good are you at prioritising? Does your ‘to-do’ list change every month, week, day, hour or minute? It seems that in today’s fast-paced world the amount of people who would like a piece of your time as a communicator can be overwhelming. Making time to effectively plan rather than reactively creating communications campaigns is […]

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Casting the net

One of the most valuable lessons I’ve learnt during my career so far is the value of networking. Nowadays there are so many choices and easy ways to keep in touch with past friends, colleagues and acquaintances that I don’t think there is much excuse for not keeping the lines of communication open. Whether you […]

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Dear diary…

I’ve been asked by Melcrum to keep a diary of the first month at my new job – which you can read here. I’ve not kept a diary since I was a teenager (slightly different content now!) and I hope it will provide an insight into the role of internal communicators and also help me see […]

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