How to communicate business as unusual
I keep hearing the phrase the new normal in relation to the situation we're in right now with COVID-19. It's not normal, it's anything but! This image from the fabulous team at Alive With Ideas jumped out at me this week... business as unusual. That's exactly it. We...
How to communicate with furloughed employees
Do you have furloughed employees in your workplace? I've been having conversations today with my clients and with IC practitioners via Twitter about this topic. I've written this article to point you towards advice and guidance and to discover what others are doing,...
How to use messaging in the workplace
What are the opportunities and challenges of using messaging at work? How can you use messaging tools to foster a culture of collaboration, while also navigating security, privacy and compliance pitfalls? I've contributed to a brand new report, which is hot off the...
Video: How to encourage your leaders to be virtually visible
I had a conversation with a client the other day who used the phrase virtually visible in relation to her leaders. We were talking about COVID-19 comms (obviously, aren't we all?!), and it struck me as an incredibly suitable way to describe the situation we're in....
How to do whatever it takes
The title of this blog post should have a question mark at the end. How on earth do we do whatever it takes to get through this? I've been watching the news and reeling from each update as the full extent of COVID-19 has started to unfold for us here in the UK. I'm...
How to run a virtual Town Hall
Are you responsible for running Town Halls in your company? (You may know them as All Hands or All Employee events). Are you thinking about running them virtually rather than in person? If so, you're in the right place to find out more. Following on from my article...
How to communicate COVID-19 working patterns
Is your company encouraging employees to work from home or self-isolate due to COVID-19? What advice and guidance are you giving them? How are you working alongside your HR colleagues to make sure your people know what to do? How can teams keep in touch with each...
Free crisis communication guide
Yesterday was another day of consultation calls with communication practitioners. The topic of conversation across them all was COVID-19, whether a remark in passing or an in-depth discussion. This morning I reminded the members of the closed LinkedIn group for my...
Mind Matters: empowering employees to lead the conversation
Does your organisation actively promote conversations about mental health? Today I have a guest post for you by Chloë Marsh who has over 12 years’ experience in internal communications and employee engagement and is here to talk about mental health in the workplace....
How to use tech to communicate with employees during COVID-19
Is COVID-19 impacting your internal communication? Thank you to everyone who has got in touch over the past day or so to share their examples with me and ask queries. Conversations today appear to be focused on how to communicate, particularly how to use technology to...
Where to get accurate information about COVID-19
Are you responsible for communicating COVID-19 updates in your organisation? If so, this article will help you. I've collated advice and guidance to share the resources my clients and I are using. You'll also find a list of suggested questions for you to source the...
How to say no to logos
How many conversations do you have about logos? I regularly spot cases of logoitis in organisations. If you are working in-house, I'm certain these sound familiar to you... A sense of urgency, typically displayed via the phrase: "This project needs a logo." "Well X...
What does internal communication mean?
How do you describe internal communication? If you had to write it in a sentence, what would you put? What does it mean to you? I asked this question via Twitter recently and through this article you'll discover what your peers around the globe state as their answer....
A look inside the All Things IC Hub
Over the past week I've welcomed 22 Comms practitioners to the All Things IC Hub, the home of my client work and Masterclasses. I've loved seeing Comms pros exploring the Hub and discovering all the elements that have been created for you to enjoy. See below for a...
Watch what it’s like to have a consultation call with me
I've been offering consultation and mentoring calls for a few years now and love working one-to-one with Comms practitioners from around the globe. But what does that actually mean? What is it like to have a call with me, what can you discuss and what happens next?...
How do you find a job that won’t send you round the twist?
Tomorrow is Time to Talk Day - a day to highlight and promote conversations around mental health. If you haven't prepared anything yet, this blog post will help you as I've included resources at the foot of this page where you can find out more. I've also collated...
Diary of a graduate – what it’s like to attend a Masterclass
I've been teaching All Things IC Masterclasses since 2016 and love working with Comms practitioners to increase your skills, knowledge and confidence in all things internal communication related. A few days ago I taught my Internal Communication Masterclass at the All...
These are the skills you need to be an IC practitioner
Do you know the skills you need to be an IC practitioner? Today the Institute of Internal Communication (IoIC) has launched its updated profession map following an eight-month consultative review with a broad range of practitioners on a newly established professional...
What being an independent Consultant for seven years has taught me
All Things IC turns seven years old tomorrow. To mark the occasion I'm going to share seven things I've learnt from being a Comms Consultant. I'll also reveal this year's anniversary artwork. If you're thinking of becoming a Communication Consultant, check out my...
How Comms pros use the Edelman Trust Barometer
I've been blogging about the Edelman Trust Barometer for years. Like many IC pros, I invest time reading through the research every year and thinking through what it means for my role and the people I work with. This year's study is hot off the press and, as ever,...
How to communicate your brand’s integrity
Do you understand your company's brand? Do you know how to consistently communicate it? Or perhaps your branding guide is gathering dust on a shelf or buried deep in your intranet? I have a treat for you today as I've got news of a new book Let's Get Visible! Get...
How can you help your organisation live its values?
Do you have values in your organisation? Are they words on the wall or lived behaviours? Today I have a guest post for you by Sara Vogt, @_saravogt, Deputy Director, Corporate Communications at the Ministry of Justice here in the UK, who is here to share what the MoJ...
How to get help with your internal communication
What does the year ahead look like for you? Are you looking to move roles or progress your career in your current organisation? Perhaps your task list includes improving line manager communication, restructuring your team, recruiting someone new, improving your...
How to set your professional goals for the year ahead
What does the year ahead hold for you? Perhaps you're planning to change jobs, start your own consultancy business, deepen your experience in your current role or aim for a promotion? Whatever you're planning, I’m going to share 10 career aspirations you’ll be able to...
What IC practitioners have been struggling with this year
How has your year been? What are you struggling with work wise? I frequently ask my clients and Masterclass attendees what they're struggling with. I posed this question in my recent monthly newsletter, The Water Cooler, in the form of a short survey. Thank you to...
The word I’ve banned from every internal communication conversation
There is one word within the wonderful world of internal communication that sets my teeth on edge. Every time I hear it, I hope the intended meaning is the right one. But I often have to keep asking and digging before I get to the detail. I correct it in my...
How to get help with Microsoft 365 in 2020
Do your 2020 plans include rolling out Microsoft 365 or creating a new SharePoint intranet? If you have the platform already, do you know how to make the most of it? Are the right governance structures in place in your company? Can you answer your IT colleagues'...
Five takeaways from this year’s Strategic Internal Communications conference
As a profession where we know the importance of feedback, measurement and engagement, it's hardly surprising that the question on everybody's lips following this year's PRWeek Strategic Internal Communications conference was, "what are your key takeaways?," and that's...
Introducing the All Things IC Hub
Last week I revealed my plans for the All Things IC Hub, a dedicated place for Internal Communication practitioners to come and work with me. It's been designed so you can learn, network and invest time in yourself, before going back into your company and being...
A new chapter for All Things IC in 2020
There are only 45 days left of 2019. How are your plans shaping up for 2020? If you want to increase your skills, knowledge and confidence when it comes to all things internal communication related, I can help you. Through this article I'm going to reveal what's not...
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