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Diary of an internal communicator… continued

Back in August I was asked by Melcrum to keep a diary of the first four weeks in my new role as Head of Communications for London Overground Rail Operations Ltd (LOROL). The four weeks whizzed by and before I knew it, the end of my first month had arrived and the diary was over. […]

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I'm in… are you?

How good are you at prioritising? Does your ‘to-do’ list change every month, week, day, hour or minute? It seems that in today’s fast-paced world the amount of people who would like a piece of your time as a communicator can be overwhelming. Making time to effectively plan rather than reactively creating communications campaigns is […]

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Casting the net

One of the most valuable lessons I’ve learnt during my career so far is the value of networking. Nowadays there are so many choices and easy ways to keep in touch with past friends, colleagues and acquaintances that I don’t think there is much excuse for not keeping the lines of communication open. Whether you […]

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Dear diary…

I’ve been asked by Melcrum to keep a diary of the first month at my new job – which you can read here. I’ve not kept a diary since I was a teenager (slightly different content now!) and I hope it will provide an insight into the role of internal communicators and also help me see […]

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Comms in a nutshell

How do you describe corporate communication to people who have never encountered it before? Do you quote reams of statistics about how it can boost motivation, help retention and generally increase productivity of your workforce, or do you let people discover for themselves by providing effective two-way channels and let the benefits unfold? I’m mulling […]

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Caught up in the crunch

Research published by Melcrum this week shows the credit crunch has been taking its toll, with more internal communicators than ever before being forced to prove their worth. From talking to comms professionals I know, it seems at a time when comms functions need to continue doing what they do best, they are being asked […]

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Engagement, engagement, engagement

– and not the diamond ring type… Engagement has been around for a while now as a buzzword; it appears on lots of conference schedules and is subject of many a journal and article. But what does it mean in reality? Whose definition is correct? Why does it matter and what is the role corporate […]

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What do you think of Internal Comms qualifications?

Huge congratulations to everyone on my post-graduate diploma in Internal Communications Management course. A year of study has finally come to an end and I’m the very proud owner of a PGDip. Well done to everyone in my class for surviving and coming out the other side. For me, the opportunity to meet Internal Comms […]

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CiB awards success!

The annual Communicators in Business (CiB) awards took place in Birmingham, UK, last Friday night and I’m chuffed to bits to say that our team (Internal Communications) was honoured. We won Awards of Excellence for our monthly employee magazine at Tube Lines, platform, and for the online news site our team produced in-house to publicise […]

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Heard it through the grapevine…

How good is your internal grapevine? Do the ‘water cooler’ moments in your organisation help or hinder internal communication? Deal and Kennedy (1982) think grapevines are often an organisation’s quickest and most effective communication system and used properly can be valuable in passing on information. This morning we announced our new CEO and this week […]

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My recommended must-reads

Now the dust has settled and I’ve finished writing my dissertation, I finally have time to properly read the books I have dipped in and out of over the past few months. Thank you to everyone who recommended I read certain books to help broaden my understanding. I’ve been asked by a couple of people […]

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Facing up to the challenge

Transparency, a long-term vision and remembering to focus on the individual – these were all labelled as some of the biggest challenges facing communicators in 2009 by comms professionals from a wide variety of organisations tonight. We met at Able and How’s offices in London for the first of their round table events, that brought […]

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