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COVID-19 and Comms – we’re not done yet

  We’ve been living with the reality of COVID-19 for months now. The shock and stress that rippled across the globe is gradually being replaced with an acceptance that the way we live and work is changing for the foreseeable future. So, as we continue to adapt and find our way, what have the initial […]

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A Question of Comms: Janet Hitchen

Janet Hitchen is the Founder and Consultant of JanCo, which is launching soon. She’s the latest Comms professional to sit in my All Things IC hot seat and answer my questions. Would you like to see your name here? These are the questions you need to answer, keep checking back as I’ll be bringing your […]

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How it feels to finally be able to communicate

This morning I had a hearing aid fitted. I was anxious as I’d not left my house at all since 20 April due to the vulnerable members of my household. As I headed to my local hospital’s audiology department, I was nervous and didn’t know what to expect. The streets were empty of pedestrians, but the […]

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A Question of Comms: Christine Armstrong

Christine Armstrong describes herself as an “aspiring IC Manager” and is the first person to sit in my new All Things IC hot seat. Regular readers of my blog may remember I first ran this series back in 2017. It’s now back and Christine is the first to answer the questions, which include the best career […]

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Come and sit in my hot seat and share your views

What’s the best career advice you’ve been given or read? What’s your top tip to make sure internal comms is inclusive? These are just two of the questions in my brand new A Question of Comms series. Regular readers of my blog may remember I first ran this series back in 2017. Conversations this week, particularly […]

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We need to talk about planning

If I asked you how you feel about Comms planning, what would you say? Do you find it easy or difficult? What techniques do you use? Over the past few weeks, readers of my Water Cooler email newsletter have been testing a new Comms plan on a page for me. It forms part of an upcoming […]

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How to communicate with compassion

Compassion and kindness are incredibly powerful in our personal lives. The ability to forgive, provide comfort and nurture ourselves and each other is priceless. Whenever I’m communicating change, I look for opportunities to inject compassion into my work. Whether that’s coaching a leader to be empathetic through their words and actions, to reminding clients that […]

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Your invitation to join me live every week

I have a brand new offering for Comms practitioners and would like to invite you to join me live. Spin The Wheel is an Internal Comms themed game show, created by my friend Chuck Gose @ChuckGose and SocialChorus. I know how hard everyone is working to navigate the COVID-19 pandemic. We hope this new free […]

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What is a COVID-secure workplace?

Tonight’s update from UK Prime Minister Boris Johnson said: “We have been working to establish new guidance for employers to make workplaces COVID-secure.” He also talked about COVID-secure standards. Below I’ve pasted some of the transcript from the broadcast. You’ll also find a list of questions I’ve written to put you on the front foot for the […]

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What does the Government’s new messaging mean?

My social media feeds are full of discussions today about the UK Government’s latest COVID-19 messaging. The original was: Stay at home. Protect the NHS. Save lives. Design iterations aside, the messaging has remained constant throughout the COVID-19 pandemic to date. It has seeped into society so much that when recording a video message to […]

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Putting employees first in a crisis

How do you put employees first in a crisis? How does your organisation prioritise its people? If you want to learn about crisis comms, check your thinking and plan for the future, I urge you to have Amanda Coleman’s brand new book Crisis Communication Strategies to hand. I had the pleasure of reading a preview copy at […]

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The Secret in the Lockers – a gratitude initiative at NHS Digital

I have a really special guest post to share with you today. I think it’s the best thing I’ve read all year. It’s a tale of hope, kindness, values and looking ahead with a positive mindset. It’s the tonic I needed to read and I can’t wait for you to experience it too. Thank you […]

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I help practitioners around the globe increase their knowledge of internal communication.

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I’m proud to have been invited to work with, and advise, some of the world’s leading brands.

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