case studies

Reviewing a team’s approach to measurement and evaluation

An executive agency of His Majesty’s Government was investing a lot of effort into measurement and evaluation. The team invited us to review their existing approach and to equip them with more ideas to take their approach to the next level. We delivered a series of linked, remote training sessions in 2022 with activities for the […]

Helping an ambitious IC team set the bar even higher

An internal communication team knew it was performing well. They invited us to help them review their core offer and to consider how they could continue to perform at their best as business expectations and demands increased. The client wanted to ensure that every team member was able to make the most of their skills […]

Analysing channels to get maximum impact from their content

An internal communication team asked us to provide an independent perspective and share best practice insights. In 2022 they invited All Things IC to help them look at how hard their IC channels were working and how effective their content was. The team wanted practical advice and support that could be implemented quickly. We offer […]

Helping an IC team set standards and put brilliant basics in place

A recently appointed Executive Director at Incommunities asked us to support her to review the Communications Team and to make recommendations on ways of working. She wanted to maximise the impact of the team and ensure it was best placed to support the business as it grew. We provided resources for the Executive Director to […]

Supporting a newly promoted leader to navigate the leap between tactics and strategy

Mentoring support helped one client successfully transition into her new role after she secured a promotion. Erin Sievwright was already well established and regarded in financial organisation RSM UK. However, she knew to thrive in her new role she needed to focus on building relationships, influencing, empowering her team and joining up the strategic dots. She […]

Helping an IC team create their strategic plan

An internal communication team invited us to help them review how they are performing. They asked us to advise them to improve their focus and confidence as a team and to support them to create a strategic plan. Not just a plan, but one they can realistically stick to. We had the pleasure of working […]

Advising experienced professionals via the All Things IC Inner Circle

The All Things IC Inner Circle was created by Rachel Miller to create a confidential environment where experienced communicators can learn together. Emma Tobin, Director of Internal Communication and Engagement at The AA was part of a cohort and you can see her feedback below. The Inner Circle is an opportunity to share success and […]

Breathing new life into an employer brand

The International Institute for Management Development (IMD) in Switzerland came to us wanting support with their employer brand. They asked us to cast an independent lens over their current approach and work with leaders and colleagues to reconsider the selling points of that business as an employer. All Things IC Comms Consultant Caroline Cubbon-King worked with […]

A sounding board for peer to peer confidential conversations

Anthony Kluth was working in a senior internal communications role at DEFRA when he sought support to stay on top of best practice. He also wanted to make sure that as his career had progressed, he hadn’t developed any gaps in professional knowledge. He initially signed up for monthly coaching calls, but then Covid hit […]

Inspiring a global IC team to develop their careers

Entain’s Director of IC Jo Bleasdale met Rachel Miller through industry networking. She had a newly formed global team and asked Rachel to run a development session to help the team get to know each other and upskill in the latest comms best practice and learning. She said: “I always want my team to be […]

Confidential mentoring for a global head of internal communications

When Frances Umeh became Global Head of Internal Communications at World Animal Protection she wanted to find mentoring support and strategic internal comms advice. She chose a 6-month VIP mentoring package with Rachel Miller. Her role was new and while there wasn’t an established IC function, the organisation was committed to developing it. With Rachel’s […]

Guiding an internal communications team as they implemented changes

Like many people working in internal communications, Cat Slatcher had come into the profession via another route. In 2018, she began her role as Senior Corporate and Internal Communications Manager at the Met Office with a new team and wanted to raise the profile of internal comms. She signed up for one of Rachel Miller’s […]

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