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A sounding board for peer to peer confidential conversations

Anthony Kluth was working in a senior internal communications role at DEFRA when he sought support to stay on top of best practice. He also wanted to make sure that as his career had progressed, he hadn’t developed any gaps in professional knowledge. He initially signed up for monthly coaching calls, but then Covid hit and he found he needed a more regular sounding board.

He said: “Rachel was someone I could pretty much take any work problem to, with complete confidence that it wouldn’t go any further. She definitely helped build my confidence and think about having a positive impact as a leader. She was good at saying, ‘how are you going to present that case? How are you going to present yourself well?’

“She could very easily within a half hour call balance a big chunky bit of strategic advice and some hands on tactical ‘what are you going to go away and do’ advice. I always felt the measure for how valuable the calls were was how I felt after them. I always walked away feeling more relaxed and quite uplifted.”

Partway through working with Rachel, Anthony’s employer embarked on a change programme. Through confidential conversations, Anthony was able to bring a broader, external perspective to this work and formulate an effective approach that reflected current best practice using real world evidence.

Anthony said: “I would recommend All Things IC to anyone working in IC at any level. I would recommend it to anyone who works in comms who is thinking of a change.

“I’ve worked across all the different comms disciplines over the years and wanted to focus on internal comms for a number of reasons, one of them being I think it’s an area with huge potential and huge growth. More organisations are beginning to understand how essential it is, and Rachel is the authority on that. She knows what’s happening now, she’s fully on top of best practice, she’s got her eye on the future and where internal comms as a discipline is going.”