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What does the new normal look like for internal communications in 2021?

What does the new normal look like for internal communications in 2021? This was the topic of the opening panel at PRWeek’s Strategic Internal Communication conference today. Jenni Field, Founder and Director of Redefining Communications chaired the panel on my behalf, as I’m still recovering from Coronavirus. Thank you Jenni. She’s here with a guest […]

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How to increase trust in your organisation

Internal Communicators, the time is now. The latest Edelman Trust Barometer was published today, I’ve read through it and summarised what you need to know. It reveals Business is the only trusted institution. The only. More than Government. More than the Media. More than NGOs. Let that sink in for a moment. If the past year has […]

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Why you need to focus on mindset and skill set

What’s on your to do list right now? For me it’s continuing my recovery from Coronavirus, which blighted my whole family over Christmas. It wasn’t the restful end of 2020/start of 2021 we had planned! My three children are now doing ok, having picked it up from school, and my husband and I are slowly […]

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How to create a 90 day plan

Are you preparing to start a new internal communication role? What’s the first thing you’ll do on day one? What about before you start? If you find yourself in this position, I have a brand new All Things IC Online Masterclass just for you. My How to create a 90 day plan course has just […]

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An end of year message from Rachel

Hi all, thank you for all your comments and messages following news of my President’s Medal yesterday. I’ve tried to acknowledge them all and I’m grateful for your kindness. I’m here to wish you a happy end of year, please see the short video below or watch it via my YouTube channel. We’ve nearly made […]

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A true honour, thank you for my medal

Yesterday I discovered I’ve been awarded the President’s Medal by the Chartered Institute of Public Relations. CIPR President Jenni Field has announced the winners of CIPR’s two medals as she approaches the end of her year in office – the President’s Medal and the Sir Stephen Tallents Medal. What is the President’s Medal? Founded in 1966, the award […]

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How mature is your internal communication?

If I asked you how mature your organisation’s internal communication is, what would you say? What about your Comms team? If you feel like you want to change things in 2021, do you know where to start? Today I have news of a maturity model that I know you’ll find useful, it’s been created by […]

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What does successful internal communication look like?

What does successful internal communication look like? How do you define it? Regular readers of my blog and my Masterclass attendees know I say the purpose of internal communication isn’t telling people what to do, it’s to create a shared understanding and meaning. Only then can employees align themselves to a company’s purpose. What’s the […]

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Internal Comms and the challenges of COVID-19

How has this year been for you? How has it really been? Internal Communications and the Challenges of COVID-19 conference took place yesterday, hosted by Communicate Magazine. It was a day packed with inspirational ideas, shared experiences and a huge dose of reality. If I asked you to list the challenges 2020 has presented, we […]

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Black History Month: a comms and inclusion case study

2020 has been a year like no other, bringing about new challenges for internal comms practitioners. Today I have a guest post for you by Lia Crooks, Internal Comms Manager and Inclusion Lead at Simply Business, a fintech, with nearly 800 people based in the UK and US. She’s shared how her company celebrated Black History […]

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How to advise hesitant leaders

Back at the start of the year I was heading home from working with one of my international clients. I boarded a plane in Dublin, Ireland, bound for Heathrow. There was only one other person in my row and we struck up a conversation. I discovered it was Shari McDaid, @ShariMcDaid, CEO of Mental Health Reform, […]

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How to use content design for internal comms

How much content do you write, edit, manage or publish each week? In any internal communication role, content is likely to be a large part of your working world. Today I have a guest post for you by Joanna Goodwin. Some of you may know Joanna through her work at the Office for National Statistics. She […]

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How can I help?

I help practitioners around the globe increase their knowledge of internal communication.

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Clients say working with me leaves them feeling inspired, motivated, full of ideas and ready to turn plans into action.

I’m proud to have been invited to work with, and advise, some of the world’s leading brands.

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