European practitioners have their say

“Communicating internationally is important and will continue to grow in the future, but many companies are missing the solid organisational structures to do so.” This is just one of the key findings from the European Communication Monitor survey results that were released today. You can download the results here and view them via SlideShare: European Communication […]

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The joy of language

Last week I went to my first ever parents’ evening as a mum. I found it fascinating to hear all the different stages of development that my daughter is being assessed against in her nursery, at only 13 months old. As the daughter of two ex-teachers, language has played an important role in my family […]

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A proud day to be an IC pro

It’s been 24 hours since the big yak ended and my brain is still buzzing. Yesterday I was proud to host a free unconference for internal communication (IC) professionals to attend, the big yak, alongside my fellow @theICcrowd co-founders Jenni and Dana. The IC Crowd is a network that we’ve established for people working in […]

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How do you engage people with disabilities?

What does your organisation do to actively engage employees with disabilities? This is the question being posed by employee engagement agency People Lab via a survey at the moment. The Office for Disability Issues found that ‘disabled people are significantly more likely to experience unfair treatment at work than non-disabled people,’ and that in 2012, 46.3 per cent […]

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The big yak is nearly here

My postman has been delivering gorilla hands, chalkboards and some secret surprises over the past few weeks as we are now just days away from the big yak. Alongside my fellow The IC Crowd co-founders Dana Leeson and Jenni Wheller, we’ve been plotting and planning a free unconference for internal communication professionals. To find out […]

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Who’s using what for internal social media?

Over the years I’ve highlighted various examples of how companies are using enterprise social networks, collaborative tools and social media for internal communication. It’s a question I get asked constantly – who’s doing what, who’s using Chatter/Yammer and what can I learn from them? Where can I find examples, articles and case studies of enterprise […]

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Microsoft’s social mindset revealed

“Social is a mindset, not technology. Only do it if comes naturally, or you could look like a dad on the dancefloor” – so says Philippa Snare, Chief Marketing Officer (CMO) at Microsoft UK. Today I had the pleasure of being invited to attend a Like Minds event to hear her speak. Like Minds @wearelikeminds […]

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It’s good to talk… communicating with call centre employees

How do you communicate with call centre employees? What works, what doesn’t and how do you encourage two-way conversations? Following on from my articles on the new BBC Three series The Call Centre and discussion around fly-on-the-wall documentaries in organisations, I’ve got a mini case study to share with you. My thanks to AB who […]

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Would you allow the cameras in?

What would you say if a TV crew approached you and wanted to talk about filming a ‘fly on the wall’ style documentary/programme about your organisation? This morning my Twitter feed has been buzzing with views on this topic. Last night I wrote about a new TV show, The Call Centre, that aired for the […]

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The call centre dials up engagement methods

How would you feel if your CEO led you in a rendition of singing ‘The Killers’ Mr Brightside’ in your induction session or organised a speed-dating event for the office? Tonight (4 June 2013) was the first of a five-part programme, The Call Centre, a new fly-on-the-wall documentary following the ups and downs of a […]

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Engaging for Success in Italy

What role does employee engagement have in organisations and how does it correlate to business success? This was one of the many topics that came up in conversation last week when David MacLeod, Co-Chair of Engage for Success, and I went to the inaugural meeting of the ImpresAperta taskforce in Rome. We were representing the […]

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How the military use social media

How do you keep your employees safe online? Over the past few weeks I’ve been writing about social media policies and guidance and highlighting how organisations equip their workforce through policies and advice, including collating a list of 300 policies. What about matters of national security? The Ministry of Defence (MoD) has a comprehensive communications […]

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