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Podcast: a candid conversation about inclusion with Keith Riley

This week’s Candid Comms podcast features Keith Riley, Communications Executive at law firm DWF, and I talking about all things diversity and inclusion related. As we recorded this episode, we both built the new Everyone Is Awesome LEGO kit, 40516, which celebrates positivity and kindness in families, communities and the world. This week’s show covers: […]

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Eight professional communication trends

How can you use the power of the whole communication toolkit – also known as proper strategic communication – effectively? We talk a lot in the world of internal communication about working strategically. In fact episode one of season two of my Candid Comms podcast address this exact topic. It will be published tomorrow, Sunday […]

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What I wish I knew before launching my business

Are you considering being a Comms Consultant? If so, my recent interview with former Head of Internal Comms Jo Hall is for you. She kindly invited me onto her Jo & Co Show podcast, which has just been published. Jo is a Transformation Mentor who says she’s on a mission to inspire other business owners […]

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What does successful internal communication look like?

What does successful internal communication look like? How do you define it? Regular readers of my blog and my Masterclass attendees know I say the purpose of internal communication isn’t telling people what to do, it’s to create a shared understanding and meaning. Only then can employees align themselves to a company’s purpose. What’s the […]

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How to advise hesitant leaders

Back at the start of the year I was heading home from working with one of my international clients. I boarded a plane in Dublin, Ireland, bound for Heathrow. There was only one other person in my row and we struck up a conversation. I discovered it was Shari McDaid, @ShariMcDaid, CEO of Mental Health Reform, […]

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How it feels to finally be able to communicate

This morning I had a hearing aid fitted. I was anxious as I’d not really left my house since 20 April due to the vulnerable members of my household. As I headed to my local hospital’s audiology department, I was nervous and didn’t know what to expect. The streets were empty of pedestrians, but the roads […]

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What does the Government’s new messaging mean?

My social media feeds are full of discussions today about the UK Government’s latest COVID-19 messaging. The original was: Stay at home. Protect the NHS. Save lives. Design iterations aside, the messaging has remained constant throughout the COVID-19 pandemic to date. It has seeped into society so much that when recording a video message to […]

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Video: Ask Me Anything – Rachel Miller answers your queries

Hi all, as part of my ongoing efforts to support Comms practitioners around the globe, particularly as we work through the COVID-19 pandemic, I’ve launched a brand new Ask Me Anything video series. Thank you to everyone who submitted questions for me to answer, I’ve recorded the first video today to answer your questions. Topics include […]

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Podcast: How to thrive in internal communication

How can you thrive in internal communication? Due to COVID-19, what we do as Comms practitioners has been analysed, appreciated and dare I say valued, more than ever. I’m so proud of everything you’re doing, well done and keep going. Today I have news of a new podcast episode I’ve recorded. Do take a pause, or […]

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Video: How to encourage your leaders to be virtually visible

I had a conversation with a client the other day who used the phrase virtually visible in relation to her leaders. We were talking about COVID-19 comms (obviously, aren’t we all?!), and it struck me as an incredibly suitable way to describe the situation we’re in. I’ve captured my thoughts around leadership communication via video. […]

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How to do whatever it takes

The title of this blog post should have a question mark at the end. How on earth do we do whatever it takes to get through this? I’ve been watching the news and reeling from each update as the full extent of COVID-19 has started to unfold for us here in the UK. I’m definitely […]

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Free crisis communication guide

Yesterday was another day of consultation calls with communication practitioners. The topic of conversation across them all was COVID-19, whether a remark in passing or an in-depth discussion. This morning I reminded the members of the closed LinkedIn group for my Masterclass alumni about my crisis comms guide. I’ve distributed hundreds of crisis comms guides […]

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