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Communication secrets of a hostage negotiator

There is no difference between manipulation and influence – apart from the spelling. This is just one of the fascinating things I heard tonight at an event featuring a former hostage negotiator trainer at Scotland Yard. Where do you get your inspiration, training and support to develop yourself professionally? I know from feedback that readers […]

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How Gatwick Airport uses Yammer

What does it take to have an award-winning internal social media campaign? Who is using Yammer well and what are the secrets to their success? You’re in the right place to find out. Gatwick is the world’s biggest single runway airport and the UK’s second busiest airport. Its internal communication team used Yammer to communicate […]

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Strategy in action: The Vodafone way

How do you communicate a new business strategy with employees, what are the stages you go through and how do you make it part of your company’s DNA? I’m pleased to welcome Padraic Knox, Internal Communications Consultant with Vodafone Ireland. In this guest article he is going to draw on his own experience and examine […]

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How will you communicate in 2023?

What will your business communication and operations look like in 10 years? Will the way employees communicate in 2023 be drastically different from now? Where can you read insights into key business areas that companies need to consider, from organisational structure and innovation to environmental policy? You’re in the right place. This week London-based design […]

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How to get more value from internal communication

How do you turn internal communication strategy into action and get more value from your work? It’s all very well having a top-notch plan, but how does it translate in reality and how do you know when you’ve got it right? I first came across Bill Quirke’s books when I was studying for the Internal Communication […]

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Mastering communication through education

What have the following got in common: Cumbria, Michelle Obama, student unions, Edinburgh, Machiavelli and real ale? All have featured in Master of Arts (MA) assignments for Laura Davies. Laura (pictured) is currently studying for a Masters Degree in Strategic Communication at the University of Central Lancashire (UCLan) in England and has written to share […]

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How Coca-Cola is putting the fizz into its comms

Over the past few days I’ve been reading about Coca-Cola and how it is shaking up the way it communicates, both with its employees and its customers. I always find it interesting to know what brands are doing, so thought I’d highlight what I’ve been reading for the benefit of other comms professionals. I came […]

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A Twitter guide for internal comms pros

On Monday 3 September 2012 I launched @the ICcrowd alongside Jenni Wheller and Dana Leeson in the hope of bringing internal communicators together on Twitter. It’s fair to say we’ve been delighted by the number of comms pros who have got in touch, started to follow @theICcrowd, and more importantly, have been tweeting each other […]

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Peer to peer to success

I recently spotted on Twitter that Tony Stewart from Aviva Investors was Tweeting about how he has been using Yammer, a free private social network for companies, in his workplace. I asked him to share what’s been happening with readers of Diary of an internal communicator, so we all get to benefit from what they’ve […]

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How can I help?

I help practitioners around the globe increase their knowledge of internal communication.

There’s a variety of ways I can support you including trainingconsultancy and mentoring to boost your skills and confidence.

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Who has hired All Things IC?

Clients say working with me leaves them feeling inspired, motivated, full of ideas and ready to turn plans into action.

I’m proud to have been invited to work with, and advise, some of the world’s leading brands.

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