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Frequently Asked Questions

Below you’ll find some frequently asked questions. Can’t see what you need? Do get in touch.

Masterclass Questions

You can book your place via this website. Complete your booking using the online checkout process. All online payments are processed securely using WorldPay.

Masterclasses start at 9.30am and finish at 4.30pm.

The All Things IC Hub, 52-53 The Mall, Ealing, W5 3TA.

All Things IC Masterclasses, Masterminds and VIP Days are held at the All Things IC Hub in Ealing, London, W5. This is a few minutes’ walk from Ealing Broadway, which is on the mainline from Heathrow Airport and accessible via mainline trains from Paddington (10 minutes), District Line and Central Line. Please contact us with any queries.

If you work for a nonprofit organisation, you can benefit from a 20% discount off a monthly Masterclass place (on a £599 +VAT course) by using the code NFP20 at checkout.

If you are a CIPR or IOIC member, you can use the respective codes to save 20% during the checkout process:
• CIPRmember
• IOICmember

Note: You can only use one code per transaction and they only apply to the monthly Masterclasses.

A place on an All Things IC Masterclass costs £599+VAT per person and is for one person only.

You need to pay in full when booking to secure your place. An invoice will be sent to you automatically confirming your booking and payment.

Yes as a VAT registered company in the UK, VAT will be applied at the rate in force in the UK at the time of booking. If you are attending outside of the UK, you need to apply the relevant code: NOVAT to not be charged this amount.

Yes we accept all cards via WorldPay. Payment can be made via credit or debit card online.

Yes, please get in touch with Rachel’s Executive Assistant Louise if you have any payment queries.

There are maximum – as well as minimum – numbers on each of All Things IC’s monthly courses. If a course is under-subscribed, it may be cancelled or postponed. In that case, we shall notify you at least seven days before the course date and arrange for you to attend on another date.

Additional dates will be arranged if the courses are oversubscribed. All Things IC cannot accept responsibility for any losses arising from cancellations or changes, beyond the course fees.

Think business casual, so that’s jeans and a top rather than a suit or tie.

Lunch, hot and cold drinks and snacks will be provided for in-person Masterclasses. Please make us aware of any dietary requirements in advance of your Masterclass.

No unless Rachel specifies beforehand e.g. if you are having a VIP Day and working on something together. Wi-fi is available in the All Things IC Hub.

Refunds can be made if you cancel up to one month prior to each course, but All Things IC reserves the right to deduct 10 percent for administration costs.

Important note: no refunds will be given for cancellations made within one month of the course. If a delegate decides to postpone their attendance to a later date at short notice (within 15 days of the course), there will be an additional administration charge of £60 to cover costs already incurred.
Please note if you book a place and then have to refund it, 4% will be deducted to account for the transaction fee and admin time.

If the named delegate cannot attend, the booking can be transferred to another person at no additional cost. Please let us know their name before the course.

Overnight accommodation and travel is not included in the listed course price.

You can book your place via this website. Complete your booking using the online checkout process. All online payments are processed securely using WorldPay.

The Consultant Masterclasses are £599+VAT each. You can pay in two instalments. Please contact Rachel’s Executive Assistant Louise with any payment queries.

Yes if you are attending the Exploration or Momentum Masterclass, you can pay in two instalments. Please contact Rachel’s PA Louise via the contact form.

We have remodelled the All Things IC Hub in line with the UK Government’s guidance. There are hand sanitising stations and social distancing measures in place. Steps have been taken to make the All Things IC Hub COVID-secure. This includes socially distanced desks, regular cleaning, hand sanitising stations and access to sinks. The main teaching space has individual desks rather than sitting face-to-face in a group.

If you are feeling unwell and are in quarantine as a result of COVID-19, you must not attend a face-to-face Masterclass. In this situation, please contact us ASAP and we will move your booking to a later date or offer a remote option 1-2-1 with Rachel. If you feel unwell on the date of your Masterclass, you must not attend. Again, please contact us to inform us of your decision. All Things IC cannot be held responsible for any costs incurred as a result of this situation caused by you cancelling your plans e.g. travel or accommodation,

VIP Masterclass

There is one VIP Masterclass place available each month. The investment is £249 +VAT and is for one person only on a first-come-first-served basis to spend an hour working with Rachel Miller after your Masterclass has ended.

Please note if you book this VIP option and the session has already gone, we will be in touch to advise and offer you a one-hour phone call instead at the same price. (An hour’s phone consultation with Rachel usually costs £299 +VAT).

Do contact us if you’re hoping to book, to check availability. This option is only available for people who have booked to attend an All Things IC Masterclass. This option does not include the price of your Masterclass, please book your Masterclass place separately. Add the VIP option at the checkout as a separate product to book it.

1-2-1 consultancy: VIP Day

The price for 1-2-1 consultancy (VIP Day) is fixed at £2049 +VAT. Discount codes cannot be used. This offer is for work you will discuss/complete on the day with Rachel in London.

All Things IC will arrange a phone call with you before the day, so Rachel is clear what you would like to achieve from the time together. The price includes venue and food.

Bespoke and Team Masterclasses

Please get in touch via the contact form to discuss your requirements.

All Things IC is proud to offer bespoke and team Masterclasses.

Rachel can prepare a course for you and deliver it in the All Things IC Hub if your team is under 10 people, at your office in London or she can hire a larger training venue in London.

Working with Rachel

Please contact us via the contact form with your proposal. Please note Rachel’s diary works 3-6 months in advance.

Please make sure you read the guest article guidelines before submitting a post. Please note Rachel prioritises in-house Comms professionals sharing their stories. If you have not read the guidance, tailored your pitch or heard back within a week, please do not send follow-up emails.

Please send interview requests via the contact form for consideration.

Please get in touch with your proposal, but please note her diary works 3-6 months in advance.

Who has hired All Things IC?

Clients say working with me leaves them feeling inspired, motivated, full of ideas and ready to turn plans into action.

I’m proud to have been invited to work with, and advise, some of the world’s leading brands.