Free resources

I’ve done the hard work so you can have the latest information at your fingertips. These free resources will help you do your job and impress your boss.

There are 1250+ articles on my blog packed with ideas, guidance and inspiration, including a free internal communication plan and change communication strategy. I also have an events calendar so you can see what’s on.

If you need personalised advice, see my work with me page to discover how you can hire me or sign up to my All Things IC Masterclasses.

I know how precious your time and budget is, so have saved you both with these freebies. Enjoy!

 

Rachel

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Communicating change


How to communicate your gender pay gap

The deadline for companies with 250 or more employees to report their gender pay gap is only a fortnight away. How are your gender pay gap comms going? I've been talking with clients about gender pay gap comms over the past few weeks and thought I'd share resources...

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How to help team leaders communicate

How effective are your managers at communicating with their teams? Want to read a guide written for managers to help them improve? You're in luck, I've got a free one to share with you, plus a deal to save you 10% off PRWeek's Strategic IC conference in November. The...

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How to write an Annual Report

How effective is your Annual Report? Is it a story to be proud of or something you're glad to tick off your to-do list? I've seen many examples over the years, both good and bad, and today have a guest post by Shan Chatoo of OCS Group. If you're looking for advice or...

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Why change comms should be drawn

How do you communicate change in your organisation? Do you use illustrations? Should you? Could you? I've got a guest post for you today examining this topic and providing food for thought when it comes to communicating visually. Virpi Oinonen @voinonen from...

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How to measure communication

If you have no idea how to measure your communication activities, this article is for you. A brand new framework was launched yesterday by the Association of Measurement & Evaluation of Communication (AMEC). It is excellent and I strongly urge you to use it. The...

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Changing behaviour for better business

Changing behaviour is at the heart of everything we do in internal communication. As professional communicators we help the businesses and organisations that we work with to achieve their aims and work more effectively, efficiently, safely, truthfully and responsibly....

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Communicating change at Westminster City Council

How do you communicate change in your organisation? What have you learned from change comms campaigns in your current or previous role and what top tips would you pass on to other communicators? Last month I had the pleasure of speaking at IC Excellence in front of...

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Communicating change at the BBC

How do you communicate change in your organisation? When something ends, how do you mark the occasion and say goodbye? If you've studied change theory, then you'll probably be aware of the stages of change (see this article I wrote recently citing Kübler-Ross) and use...

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Communicating change at the Washington Post

Jeff Bezos, the founder and CEO of Amazon.com has agreed to buy the Washington Post newspaper for £163m ($250m). He is reportedly buying it and other print properties personally, rather than Amazon purchasing the paper.

Below are tweets from IC pros that is being used on www.allthingsic.com

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How to…


How to measure communication

If you have no idea how to measure your communication activities, this article is for you. A brand new framework was launched yesterday by the Association of Measurement & Evaluation of Communication (AMEC). It is excellent and I strongly urge you to use it. The...

read more

What’s the point of organisational purpose?

Consumers and citizens respond to emotional stimuli aligned to their own goals in their life. Smart organisations are confident and root their communication in their organisational purpose. They understand their publics because they listen and create content that...

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Where’s internal communication headed?

What are the latest trends in internal communication? If you've been asked this question and reached this post because of it, you're in luck. I've got a free ebook from IoIC to share with you. You'll discover where professional communicators think IC is heading and...

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How to write an internal communication strategy

Where should you start when writing an internal communication strategy? What information is essential to include, what format should it be in and how can you structure it? Today I have an illustrated guide to help you think through how to write an internal comms...

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How to brew the perfect managers’ conference

One of my favourite C.S Lewis quotes is: “You can never get a cup of tea large enough or a book long enough to suit me.” Anyone who has worked with me will know how much I love tea. I've always got a brew on the go (I have one next to me in a large Cath Kidston mug as...

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How to simplify your intranet

When did you last analyse your intranet and had the opportunity to think through what you want it to achieve? How can you simplify your intranet? These topics were part of Tuesday's #intranetnow workshop in London organised by Wedge Black @wedge. Carolyne Mitchell...

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The only way is ethics – how to communicate integrity

Ethics are personal. Just as everybody thinks they have a good sense of humour, so everyone thinks they are ethical. That’s why it can be a challenge for companies to communicate with employees what they mean by “doing business ethically.” I've just been featured in a...

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How to learn about internal communication

How can you get a job in internal comms? How can you communicate change? How can you design your social media strategy to be successful? Most of the visitors who reach the All Things IC website are looking for ways to help them do their jobs better, and for answers to...

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How to communicate with students

How do you communicate with University students? What challenges do you face daily and how does it differ from employee communication? My latest guest post features Ross Tarbard @owlyross, (pictured) he's worked for the past three-and-a-half years as Internal...

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How to enter comms awards

What are industry award judges looking for when reading through entries? How can you write comms award submissions so they are compelling and score well? This week I finished judging four categories of the UK Public Sector Communication Awards 2015 and thought I'd...

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How to use social media


How many social media channels do you know?

If you've ever seen me present, chances are you will have heard me talk about The Conversation Prism by Brian Solis @briansolis. For the past few years I've constantly been asked 'how can I keep up-to-date with knowing what's being used for social media?' One of the...

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A Twitter guide for internal comms pros

On Monday 3 September 2012 I launched @the ICcrowd alongside Jenni Wheller and Dana Leeson in the hope of bringing internal communicators together on Twitter. It’s fair to say we’ve been delighted by the number of comms pros who have got in touch, started to follow...

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Understanding social business


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Crisis comms


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Intranets:


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A career in internal comms


The best question to ask in an interview

What's the best question to ask in an interview? How can you be certain you get the whole story from someone you are interviewing? I have a top tip to share with you. I realised when I was a Journalist that when I ended an interview, people would often say: "Oh I...

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Top takeaways from PRWeek’s Strategic IC conference

PRWeek has just held its annual Strategic Internal Communication conference in London. It was a comprehensive couple of days full of insights, smart ideas and plenty of networking. I was proud to be the media partner for the third year running and enjoyed catching up...

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What’s the difference between tactics and strategy?

Do you know the difference between tactics and strategy? Today I have a guest post by Saskia Jones for you to dispel some myths and provide clarity. I often describe strategy as "the thinking" whereas tactics are "the doing" - in other words, what we're going to do,...

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How disruptive technology and culture go together

On Monday I had the pleasure of discussing all things disruptive technology and culture at Social Media Inside the Large Enterprise conference aka #smilelondon. The day was expertly hosted by Marc Wright of simplycommunicate, and Jenni Field of Redefining...

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The truth about internal communicators

How would you describe the way you work as an internal communicator? Do you strive or do you thrive? Today I'm going to share the truth about internal communication and the realities of working as an IC pro. In yesterday's #QuestionOfComms article by Chloe Jeffs, I...

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A Question of Comms: Chloe Jeffs

What do you like most about working internal communication? Chloe Jeffs is the latest professional communicator to sit in my #questionofcomms hot seat. I've had the pleasure of working with her over the years, most recently as a client in her previous role as Head of...

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Want to work with me 1-2-1 next year?

Internal Communicators are currently focusing on communicating strategy, values and purpose, improving digital channels, enhancing leadership communications and developing an IC strategy. Sound familiar? My 2019 Masterclass dates are now live on my website, where you...

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A question of comms: Margaret Oscar

What do you like most about working internal communication? Margaret Oscar, Head of Employee Communications and Engagement, is the latest professional communicator to sit in my #questionofcomms hot seat. She's revealed what she likes most about working in IC, the best...

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How to communicate World Mental Health Day 2018

Wednesday 10 October is World Mental Health Day 2018. How will your organisation communicate it? Need a hand? I've got you covered. This article contains advice and guidance to share with employees. Help yourself and do let me know how you are marking the day. You're...

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Using Enterprise Social Networks


Who’s using what for internal social media?

Over the years I’ve highlighted various examples of how companies are using enterprise social networks, collaborative tools and social media for internal communication. It’s a question I get asked constantly – who’s doing what, who’s using Chatter/Yammer and what can...

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How Gatwick Airport uses Yammer

What does it take to have an award-winning internal social media campaign? Who is using Yammer well and what are the secrets to their success? You’re in the right place to find out. Gatwick is the world’s biggest single runway airport and the UK’s second busiest...

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Mastering communication through education

What have the following got in common: Cumbria, Michelle Obama, student unions, Edinburgh, Machiavelli and real ale? All have featured in Master of Arts (MA) assignments for Laura Davies. Laura (pictured) is currently studying for a Masters Degree in Strategic...

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Peer to peer to success

I recently spotted on Twitter that Tony Stewart from Aviva Investors was Tweeting about how he has been using Yammer, a free private social network for companies, in his workplace. I asked him to share what’s been happening with readers of Diary of an internal...

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Read about Internal Communication:


There are numerous books about IC on the market. I’ve contributed to various publications and been featured in a number of books including:

Share This: The Social Media Handbook for PR Professionals (Wiley, 2012)
Share This Too: More Social Media Solutions for PR Professionals
 (Wiley, 2013)
Maximize Your Social: A One-Stop Guide to Building a Social Media Strategy for Marketing and Business Success (Wiley 2013)
Brand Vandals: Reputation Wreckers and How to Build Better Defences: Corporate Reputation Risk and Response (Bloomsbury 2013)

See my Summer 2018 reading list.

In 2017 I collated a list of 31 recommended books to read to learn about internal communication, PR, social media and personal branding.

I’ve also published annual recommended reading lists:

Your Summer reading list.. sorted
Recommended books for comms pros (2014)

2013: Recommended comms and social media books

2012: Recommended comms and social media books
New reads for internal communications 2011
Internal comms must reads
Internal comms and social media list – created 2009.

Contact me if you’d like to discuss how I can contribute to your publication.

Get in touch...

Would you like to work together? Do you have a query for me? Do get in touch. You can also book a free 15-minute call this way, Rachel Miller.

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