• Full Time
  • Dublin
  • Applications have closed


Assistant National Director, Head of Planning & Operations, HSE
Contract: 3 Years (Grade Code 0508)
Closing date: 2 January 2018 at 3pm.
Ref: HBS05489
Interview date: February 2018
Location: Dr. Steevens Hospital, Dublin 8.

The HSE Communications Division is responsible for enabling excellence in health service communications by leading the HSE’s internal and external communications initiatives and providing consultancy advice and support to staff across the organisation.

The Assistant National Director will report to the National Director of the Communications Division and will ensure that the National Director is provided with all necessary information to exercise governance and policy responsibilities.

Key Working Relationships:

The Assistant National Director will work closely with the following:

  • Head of Client Services
  • Head of News & Media
  • Head of Digital
  • Head of Programmes & Campaigns
  • Head of Business Team.

This is a senior management position to support our vision of enabling excellence in health service communications.

The Communications Division is currently implementing an ambitious strategy to support and enable strategic communications capacity within the health services. This role will play a key part in integrated communications planning and delivery to maximise the impact of communications activities and to support the Division in measuring and building on the performance of communications activities.

Principal duties and responsibilities

  • Responsible for delivering high quality communications operations across the organisation.
  • To lead the Communications Division Senior Management Team’s planning process for communications projects/activities in order to ensure maximum impact, best use of available resources, and alignment with corporate priorities.
  • To put in place structures and processes to ensure robust annual (and multi-annual) planning within the Division, in line with organisation priorities.
  • To put in place oversight mechanisms to ensure effective delivery of agreed priority projects, and all other communications activities.
  • To oversee the delivery of a high quality strategic communications service to the organisation which is evaluated for learning and maximum impact.
  • To put in place robust reporting mechanisms across the different communications disciplines within the Division to support a high quality communications service based on data, measurement against KPIs, and continuous learning.
  • To put in place appropriate people management and career development plans to support the learning and growth of staff within the Division thereby ensuring a high performance team in line with the Division’s strategic objectives.
  • To play a key role in the development of the Division in line with Lean principles, developing high performing teams, and continuous learning.
  • To oversee the development of a training programme for the wider Communications Network (staff based across the country in service organisations) designed to promote and enhance strategic communications within the health services.
  • To oversee the development of a high-functioning network of communications professionals across the health service, in line with a matrix organisational structure, in order to support and enable excellence in health service communications.
  • To be a key member of the Communications Division’s Management Team.
  • To be centrally involved in progressing the work of brand development for the HSE.
  • To ensure the optimum integration of all communications disciplines in order to achieve the Division’s objectives.
  • To act as spokesperson for the organisation as required.
  • Demonstrate pro-active commitment to all communications with internal and external stakeholders.


  • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role.
  • To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.

The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. 

How to apply

Completed applications to be sent by email to: recruitmanagement@hse.ie (quoting subject reference HBS05489)

Address for Postal applications Geraldine McLoughlin, HBS Recruit, HSE, Aras Slainte Chluainin, Manorhamilton, Co. Leitrim

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