• Full Time
  • East Grinstead
  • Applications have closed.

Website qvh Queen Victoria Hospital NHS Foundation Trust

Communications and Engagement Officer
Grade: NHS AfC: Band 5
Contract: Permanent, Full time / Job share 37.5 hours per week
Location: Queen Victoria Hospital, East Grinstead
Salary: £28,407 – £34,581 per annum
Closing date:19/02/2024 09:00
Interview date: 28/02/2024

Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.

In addition to receiving tertiary referrals from across the South East of England, we have a network  of ‘spoke’ sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to close to patients’ homes as is possible. With the recent addition of video led ‘virtual’ consultations we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.

Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re-build our patients’ lives.

We also offer attractive benefits such as

  • tailored personal development to support career aspirations, including accredited clinical and management development programmes
  • flexible working arrangements for a work-life balance that suits you and your needs
  • a dedicated reward programme, offering a range of national and local discounts, cashback and tax relief schemes



At Queen Victoria Hospital we want to be the first Net Zero Hospital in England, and to achieve that wants every member of staff to be a green champion.  The way in which the Trust works has a significant impact on the organisation’s carbon footprint and that of our patients. From the heat, light and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations. The Trust expects all staff to reuse and recycle more, to use energy and water efficiently, to walk or cycle to work if you can, and to have a focus on sustainability in the workplace.

You can view our Green Plan here: Green Plan – Queen Victoria Hospital (qvh.nhs.uk)

Job overview

Queen Victoria Hospital is full of untold stories. Life changing surgery and outstanding care happen here every day and we are looking for an enthusiastic communications officer to join our team and help us raise our profile locally, regionally, and nationally.

You will be involved in all areas of communications including engaging our staff and stakeholders, as well as building strong media relationships and helping manage our online presence and intranet.

Most importantly you will be a core member of a small team making a big difference.

Why QVH? It is an exceptional place to work with skilled, caring and compassionate staff.

If you want a role where you can make a real impact through proactive communications, please apply. If you would like an informal conversation please email Michelle Baillie, Communications Manager, at michelle.baillie@nhs.net

Main duties of the job

To help plan and deliver engaging and creative content for a range of media from the intranet through to corporate communications.

Help keep the Trust’s website and intranet updated, liaising with colleagues across the organisation and external providers where appropriate.

Responding directly to external and internal enquiries, including the media, helping manage the reputation of the organisation and the team.

Produce high-quality content for a range of channels (including weekly staff newsletter, public website, social media, intranet and posters).

Research and produce communications material which promotes the organisation and its key messages to a range of audiences.

Help develop, deliver and maintain public engagement and involvement activities and associated communications, ensuring that stakeholders have opportunities to understand and be involved in the work of QVH.

Assist with preparation, promotion and running of events including clinical talks, staff awards and the annual general meeting. This may involve some evening work.

Provide a full range of communication support including brand management and preparing presentations.

Working for our organisation

Rated GOOD overall with outstanding care by the CQC.  A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting document.

Person specification


Essential criteria
  • Degree-level qualification or able to demonstrate specialist knowledge within this field through practical experience
  • Evidence of continuing professional development.
Desirable criteria
  • Qualification in a communications-related field such a journalism, public relations or marketing.


Essential criteria
  • Experienced in writing proactive and reactive media releases and other communications, including website copy, newsletters, and briefings.
  • Experienced in developing and delivering communications strategies and/or campaigns in line with clear action plans.
  • Highly experienced in writing, publishing and managing online content including social media.
  • Experience of proactive and reactive media relations.
Desirable criteria
  • Experience working in a large organisation with staff working across different sites.
  • Experience of planning and managing events.
  • Experience of stakeholder engagement and/or public consultation


Essential criteria
  • Experience of working in a busy and varied communications role.
  • Experience of creating, delivering and evaluating communications strategies and/or campaigns.
  • Experience of creating photo, video & other content
  • Experience of tailoring communications to different audiences, adjusting the style and channels as appropriate.
  • Experience of content management systems and how to create & measure content on digital media channels (e.g. intranet, website, and social media).
  • Experience of working with standard Microsoft software packages such as Word, Excel and PowerPoint.
Desirable criteria
  • Knowledge of the NHS and wider health & social care system.
  • Understanding of stakeholder engagement, requirements around engagement and consultation, and the NHS duty to involve.
  • Knowledge of the public sector equality duty and of equality, diversity & inclusion more generally. Awareness of the needs of diverse audiences.
  • Understanding of accessibility standards.


Essential criteria
  • Experience of managing communications projects and a busy workload
  • Experience of working successfully to tight deadlines
  • Ability to respond professionally, sympathetically and compassionately to a difficult situation if/as required.
  • Experience of planning and organising events and activities
  • Experience of public engagement and involvement