Engagement Lead, Government Digital Service
Salary: £48,000 – Internal loans Ts and Cs apply for CS applicants
Contract type: 24 Months Fixed Term
Grade: Cabinet Office Band A
Number of open roles: 1
Hours: 37 hours/week (42 hours incl. lunch)
Working pattern: flexible working, full-time, part-time, job share
Closing date for applications: 20 Oct 2017
Interview location: The White Chapel Building, 10 Whitechapel High Street, London, E1 8QS.
At GDS, we are leading the digital transformation of government. Working collaboratively with departments, we harness the power of technology to do things digitally and deliver public services that are simpler, clearer and faster to use and more efficient to run.
In February 2017 we published the Government’s Transformation Strategy which sets out our vision and objectives to 2020, and how this work will be done.
Our aim is to transform the relationship between citizen and state, so that when people access public services they feel government is at their service at every stage. This is set out in the Government Transformation Strategy.
To deliver this vision we need to work differently with departments. Effective communication and impactful engagement are critical to our success. We need to align priorities, understand blockers and enable two way communication. This team will work closely with others across the organisation to support, enable and assure departments in their digital transformation.
Background to the Cabinet Office
GDS is part of the Cabinet Office at the centre of Government, co-ordinating policy and strategy. Headed by the Permanent Secretary, John Manzoni – also the Chief Executive of the Civil Service – the Cabinet Office is comprised of a number of different business units.
Information about the Cabinet Office can be found here
The Strategy and Engagement Group
The Strategy and Engagement Group was set up earlier this year, as part of the new GDS structure – to help deliver an ambitious Government agenda to deliver better public services, enabled by new technology. The aim of the Group is to develop our voice on transformation across government, to help departments build tools to make transformation possible, and to ensure effective engagement and governance is in place.
The Strategy and Engagement Group consists of four teams: Making Better Use of Data, Data Policy and Governance, Strategy and Economics, and Engagement and Communications. The vacancy sits in the Engagement and Communications team and will report to the Head of Strategic Engagement.
To deliver the vision set out in the Government Transformation Strategy we need to work differently with departments. We need to align priorities, understand blockers and enable two way communication.
You’ll be responsible for helping to build the team, working closely with others across the organisation to support, enable and assure Departments in their digital transformation. You will work directly with the Head of Strategic Engagement to develop the insight and processes needed to help us assess and prioritise departmental requirements, including those arising from new manifesto commitments and the demands that Brexit places on departmental programmes and plans.
You will help manage senior stakeholder engagement and agendas across key Government organisations, playing a vital role in shaping and implementing the GDS’ engagement strategy, with a strong focus on working collectively with stakeholders.
Responsibilities will include:
- Develop & own the GDS account plan for the departments / agencies and manage the pan-GDS engagement team to deliver the plan and develop the full relationship between GDS and the government organisations/ departments
- Be the account manager and ambassador for GDS for 2-3 key government organisations/ departments, helping to prioritise the work with these departments to implement the Government Transformation Strategy
- Oversee engagement with senior stakeholders across the key accounts, working with the Head of Strategic Engagement and the Directors of the S&E Group to set the agendas
- Be alert to opportunities for GDS to support organisations in their digital transformation or onboarding of shared platforms by working with department-facing teams within GDS such as Government as a Platform, GOV.UK Verify and GOV.UK
- Discuss GDS’ performance and delivery with stakeholders and feedback to / resolve issues with internal teams
- Gather perspectives and learning from across other government organisations
- Line-manage the Engagement Managers in the team
- Support other strategic objectives as required
Skills and experience
We’re looking for people with strong interpersonal skills, who know their way around government, and enjoy working in a demanding, high profile and agile environment. We’re looking for people who are passionate about effective engagement and are experienced in working with senior government stakeholders, who care about technology and who know how to make engagement effective at all levels. And we want people who believe that how you work is as important as what you deliver.
It’s essential that you have knowledge of/experience in:
- Demonstrable people and soft skills, including relationship building, listening, communication and influencing with an ability to build effective relationships with senior management and operate successfully in a political or complex environment
- Business partnership skills – being the bridge between GDS and the department / agency, identifying areas for improvement and delivering change
- Knowledge of the nuances of public sector and experience of working in large organisations, balancing changing priorities, prioritising resources and dealing with ambiguity
- The ability to learn about and understand GDS services, products and topics as well as demonstrable knowledge of how government works
- Experience of being part of a multidisciplinary team
- Line management experience
It is desirable that you have:
- Significant track record of successfully delivering difficult or complex engagement activities preferably within a government environment
- Demonstrable experience of working in a culture of continuous delivery and improvement
- Familiarity and confidence with technology and the digital environment
- Experience of working in an agile environment
Civil Service Competencies
In the Civil Service we use our Competency Framework to outline expected behaviours and we will use these as part of our wider assessment during the interview process.
For this role, the following competencies are the most relevant:
- changing and improving
- seeing the bigger picture
- making effective decisions
- delivering at pace
- leading and communicating
- collaborating and partnering.
Things you need to know
You can find out about the application process and practical details like our office locations on the things you need to know page.