Internal Communications Business Partner
Salary: £50,518 pending 2024/25 pay award
Position: Permanent, Full Time, 37 Hours per week
Location: Birmingham/ Hybrid
Closing date: 6 September 2024

We are brave, we are ambitious, we are honest, and we are Citizen!

Do you thrive off bringing a business strategy to life? Do you love working with people at all levels to drive connection to leaders and to one another?

At Citizen, we recognise how fundamental internal communication is to our success. We’re looking for two brilliant internal communication business partners to help colleagues feel connected to Citizen’s purpose, vision and values and to feel inspired about the future.

If you have the wonderful specialist internal comms experience/skills and you’re an excellent relationship builder with brilliant emotional intelligence, we’d love to hear from you. The business partner roles will cover different areas of the business advising our leadership teams on how to increase employee engagement.

This is an opportunity to really shape internal communication at Citizen and to lead on the internal comms channel strategy.

Join us in creating a vibrant, connected community at Citizen!

What your role involves:

• Strategic Advisor: Imagine being the compass for our colleagues. You’ll develop and deliver a consistent narrative that aligns with Citizen’s overall strategy, purpose, values, and behaviours. It’s like weaving a story that everyone can relate to
• Channel Maestro: Picture yourself as the conductor of an orchestra. You’ll lead our internal communication channels, using both research methods (think surveys and data) to make sure they meet the needs of our awesome employees
• Trusted Coach: Imagine coaching our leadership teams. You’ll help them deliver impactful employee communication, building trust by being open and honest. It’s like being the secret sauce behind their inspiring messages
• Relationship Builder: Think of yourself as a networking guru. You’ll build outstanding relationships with our leaders, becoming their go-to advisor for internal comms. It’s all about trust and collaboration
• Values Ambassador: Imagine spreading our values like wildfire. You’ll work proactively with colleagues across Citizen, guiding communication activities that reflect who we are. It’s like infusing our brand into every message
• Coaching Line Manager: Picture yourself as a growth cheerleader. You’ll coach your team, encouraging their development. Think of it as setting the GPS for success and giving them a boost when needed

As our Internal Communications Business Partner, we need you to have:

• Exceptional communicator with an ability to translate complex business materials into compelling content for a range of internal communications channels
• Experience of developing and delivering communication strategies
• Experience of managing and leading multi-channel communications
• Excellent writing skills, storytelling, and people-centred communications.
• Extensive knowledge and experience of the full range of comms channel mix
• Good knowledge of qualitative and quantitative research techniques and methodologies
• Strong project management skills, capable of managing multiple comms plans delivering on time and to budget
• Good working knowledge of Microsoft Office, Teams, SharePoint, CMS, intranets.

We would be really excited if you have:

• IoIC/CIM/ CIPR qualifications

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.

Competitive terms and conditions

• Annual leave starts at 25 days per year plus bank holidays and increases with length of service
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational Sick Pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Life cover of three times your annual salary if you join the pension scheme

Health and Wellbeing

• We provide IT and Home Office equipment to support hybrid working
• Occupational Health
• EAP – a 24/7 telephone counselling service providing free, confidential advice.
• Cashback scheme – cashback on optical, dental, prescriptions and a range of other medical costs meaning the costs are covered for employees. The scheme also offers GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
• Access to Citizen’s Wellbeing initiatives and Wellbeing platform

Learning and Development

• Extensive learning and development opportunities.
• Opportunity to study for a professional qualification
• Opportunity to join the Staff Consultative Forum and EDI Forum

Find out more about our benefits here: Citizen | Benefits (citizenhousing.org.uk)

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.  As part of our recruitment process, we carry out robust safeguarding checks.

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: 6th September 2024

Interview dates: Week commencing 9th September 2024 (to be confirmed)

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.