• Full Time
  • London
  • Applications have closed.

Website GreatOrmondSt Great Ormond Street Hospital for Children

Internal Communications Officer

Grade: Band 5
Contract: Permanent, Full time – 37.5 hours per week
Location: Great Ormond Street Hospital for Children, London
Salary: £34,089 – £41,498 per annum
Closing date: 13 February 2024

Job overview

This is an ideal opportunity for someone with experience in communications wanting to further their career.

This role will support the Internal Communications and Engagement team to deliver first-class internal communications to a diverse body of staff across the hospital so that they are kept informed, engaged, connected and involved in the aims and work of the hospital.

The Internal Communications Officer will keep our channels running smoothly and help staff to share their messages across the Trust at the right time, in the most effective way and using the most successful channels. Communicating in a timely, appropriate, and accessible way is paramount to ensure our messages land well with our staff.

The post holder will be responsible for sourcing, writing, editing and proof-reading stories and images from all parts of the organisation to ensure that the work of GOSH is comprehensively represented across all internal channels.

They will need good stakeholder management skills to work closely with colleagues and external suppliers to resolve any queries.

Main duties of the job

  • Write, edit, and proof-read copy for a variety of internal communications channels, including our weekly e-newsletter, intranet, screensavers and other Trust literature as appropriate, ensuring that the copy is tailored for relevant audiences and in plain English.
  • Source, write and create engaging staff stories in a variety of formats including video.
  • Liaise with hospital staff to generate content and manage the flow of information across the Trust, including managing the Internal Communications team planner.
  • Support the delivery of internal events such as the fortnightly all staff briefing.
  • Take the lead in sourcing the items for and co-ordinating the monthly Senior Leadership team briefing and manage the communications team’s responsibilities for the team brief process across the organisation.
  • Support the staff recognition scheme, promoting the monthly staff awards programme and helping to organisation the annual staff awards.
  • Support the wider communications team on strategic projects and campaigns as required, ensuring a consistent style and identity is used throughout the Trust.
  • Management of the team’s shared mailboxes and calendars

Working for our organisation

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.

We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.

We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.

We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women’s staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust’s mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.

Person specification

GOSH Culture and Values

Essential criteria
  • Our Always values
  • Knowledge and understanding of diverse backgrounds and perspectives.
  • Understanding of Diversity and Inclusion challenges in the workplace.
  • Demonstrable contribution to advancing Equality, Diversity and Inclusion in the Workplace

Academic/Professional qualification/Training

Essential criteria
  • A relevant degree or equivalent educational qualification and/or relevant work experience


Essential criteria
  • Previous experience in an internal communications role
  • Understanding of internal communications best practice and employee engagement
  • Recent and relevant experience of day to day management of internal communications channels, including face to face and digital
  • External communications awareness – ability to create opportunities and links for internal communications
  • Experience of using measurement and feedback to improve internal communications
Desirable criteria
  • Knowledge of e-newsletter platforms (e.g. Poppulo, Adestra, Dotdigital, Mail Chimp or similar)


Essential criteria
  • Ability to use Microsoft Office, including Word, Powerpoint and Outlook
  • Strong written communications skills with the ability to tailor content for a variety of channels and audiences
  • Strong communication and stakeholder management skills, including planning and evaluation
  • The ability to turn complex information into easily understandable messages, both verbally and in writing, to a range of audiences at different levels
  • Proven organisational, project and time management skills
  • Strong interpersonal skills and team working
  • Attention to detail and providing quality and accurate level of work
Desirable criteria
  • Design skills to create and edit video and engaging digital design