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Membership and Events Coordinator

Location: Initially working at the Milton Keynes office every Wednesday, working remotely for the rest of the time
: Circa £26k
Contract: full-time (consideration of flexible working hours for the right candidate)
Closing date: midday Wednesday 17 April
Candidates will be contacted w/c 22 April.

About the job

The IoIC is looking for a Membership and Events Coordinator – reporting to both the Membership Manager and the Events, Networks and Awards Manager – to join its thriving team. In a role new to the organisation, you will be responsible for providing exceptional assistance to both current and prospective members, facilitating seamless event administration, supporting our volunteers and, ultimately, aiding the team in delivering our ambitious growth targets.

Previous experience in a membership body/association is not essential, as we are looking for someone who can combine exceptional organisation skills with outstanding customer service. You’ll need to have an eye for detail and the ability to multitask. As we are a small, remote team, so you will need to be self-motivated to work independently but also a real team player who is happy to be involved in activities outside of their job from time-to-time too.

This role will initially need to work at the Milton Keynes office every Wednesday, working remotely for the rest of the time.

If you would like to work in a happy, friendly team with ambitious growth plans and the chance to be recognised for your contribution, then we would love to hear from you.

Primary responsibilities:

  • The administration of individual membership across the membership journey from registration onwards to ensure a seamless onboarding and renewal experience
  • Inputting accurate data into CRM in a timely fashion
  • Assist with event administration to include website posting, delegate registration for events, invoicing and issuing of joining instructions
  • Be responsible for the administration of the IoIC Community forum including member access, monitoring conversations and referring any opportunities/issues to the correct HQ area
  • Develop good working relationships with IoIC volunteers engaging with them regularly for the planning, administration and delivery all for network activities
  • Liaise with marketing and content to ensure events and networks are effectively promoted across all IoIC channels
  • Assisting with Fellowship application process – advertising, logging applications and responses
  • Handle other enquiries from IoIC members and customers in a timely fashion
  • Liaise regularly with finance regarding invoices, payments and credit control
  • Perform other activities as and when required to support the wider team to achieve our membership targets.

Your experience:

  • Proven experience and excellence in customer service and/or administrative roles
  • Strong organisational skills with an eye for detail and the ability to multitask effectively
  • Excellent written and verbal communication skills
  • Proficiency in using computer software, including Microsoft Office Suite, database management tools and Zoom
  • Familiarity with event planning and marketing principles is advantageous
  • Ability to work both independently and as part of a team, demonstrating a positive and proactive attitude
  • Flexibility to work occasional ‘out of hours’ to support events (with TOIL)
  • A real team player, happy to be involved in activities outside of their job role.

What you can expect from us:

  • We’re a small, friendly and ambitious team, committed to service excellence and continuous learning, development and growth
  • 25 days holiday with three additional days at Christmas
  • Pension enrolment
  • Flexible working
  • Full access to our training and development programmes

The salary for the role is circa £26k. The role is full-time, however we would consider flexible working hours for the right candidate.

Closing date for applications is midday Wednesday 17 April, candidates will be contacted w/c 22 April.

About the IoIC

The Institute of Internal Communication is the only professional body solely dedicated to internal communication in the UK. We help organisations and people succeed through promoting internal communication of the highest standards, in a fast-paced and friendly working environment.

We work with members who are shaping their workplaces for the better. They know people and business. They create conversations that help people at work feel informed, connected and purposeful, to drive organisational performance. They impact the working lives of millions.

We’ve been driving standards since 1949, by developing and supporting internal communication professionals through our qualifications, training, awards, communities, and thought leadership.

We are the voice for internal communication, driving the agenda and building a movement of passionate, dedicated professionals. Because how we communicate at work matters.

Headquartered in Milton Keynes, since COVID, our small permanent team is distributed across the UK. We’re complemented by a support network of contracted partners and suppliers who help us deliver excellence to members throughout our core offerings.

We’ve experienced fantastic growth in the last few years and as we look to the future, we have more ambitions to expand our membership and audience both in the UK and internationally. So, there’s never been a better time to join us.

Because #WeMatterAtWork