Function: Sustainability, Risk and Reputation (SRR)
Department: Internal Communications
Reports to: Head of Internal Communications
Grade: Band C
Closing Date: Friday 14 June 2019
The Internal Communications team uses their expertise in journalism, engagement, campaigning and change management to advise, inform, engage and influence colleagues to enable us to give passengers the best airport service in the world.
The Internal Communications team is responsible for communicating to the 6,500 colleagues who work for Heathrow airport, and the 76,000 suppliers, customers and others that work on the airport campus.
Everyone across business units and departments requires expert communications advice, guidance, tactical support and coaching to enable them to bring the best out in their people – colleagues, contractors and suppliers – continuously improving performance and bringing messages to life in an engaging way.
The 10-strong Internal Communications team has the perfect blend of technical experts and strategic thinkers. The team sits within the wider Communications Directorate and works closely with the wider communications function to ensure the right messages reach the right audiences powerfully and consistently.
In this role, you’ll be responsible for developing and delivering leading internal campaigns and events around the airport, both internally and if relevant, to the entire airport community -focused on Customer Experience, Expansion and Sustainability.
Alongside this, you will take responsibility for delivering the face to face communications framework which includes our annual colleague conference, senior leader and executive level events- and the monthly senior manager conference calls.
The final strand is managing the communication channels and content to our Team Heathrow community. These are the 60,000 people working for the 400 + suppliers at the airport.
Through this work, you will showcase the Internal Communications Team’s value to the business with a programme of activity that is engaging and supports Heathrow’s business priorities.
As such, you will be responsible for measuring the impact of our campaigns and Executive events, working with the Head of Internal Communications, to ensure high engagement levels from colleagues across the airport.
Communications has a critical role to play in helping deliver on the airport’s business priorities as we continue to strive to give passengers the world’s best airport service by making every journey better.
– Ownership of the face to face and leadership communication framework including planning and delivering all events.
– Ownership for communicating Heathrow 2.0, expansion, service, and other major campaigns across the four strategic pillars of the organisation.
– Editorial curator of content for Team Heathrow channels.
– Overall lead for expansion communications including masterplan consultation and engaging colleagues in the progress and journey to building the third runway.
– Proven mid-senior level internal communications and events experience.
– A track record in a similarly demanding or comparably sized organisation.
– Confident multi-channel communicator who likes embracing change and spotting improvements, and helping others to do so.
– A diplomatic and experienced influencer who can work with and across numerous teams, clients and internal stakeholders comfortably.
– Confident managing upwards and working with more senior stakeholders, especially other functional leads.
– Thrives working under pressure and to tight deadlines.
– Strong track record of excellent strategic and creative thinking.
– A leader who can manage and inspire across a range of work streams and different teams.
– Experience of leading internal communications within a 24/7 operational industry or comparable sector.
– Ability to communicate across multiple channels in an engaging, effective and persuasive way.
– Ability to produce and collate original content that supports the airport’s commercial and business priorities.
– Proven experience successfully devising, managing and executing strategic campaigns.
– Work strategically with other communications functions to ensure consistent delivery of the wider Heathrow communications strategy.
– Recognised and respected as an Internal Communications leader by embedded communications professionals across the business.
– Line managing two direct reports and taking responsibility for their improvement and progression.
– Confidently manage and support your team to deliver across a range of channels, minimising ‘information overload’.
– Use feedback from across the organisation to review and adapt your strategy accordingly, always bearing in mind the overarching success of the business.
Nature & Area of Impact
– All internal communications need to be treated as ‘public’ and can affect the reputation of Heathrow – decisive and confident leadership is required to ensure our Team Heathrow colleagues receive the right messages through the right channels.
– Outstanding interpersonal skills.
– Experience taking a strategic and creative approach to managing internal communications channels.
– A confident manager who can work with numerous stakeholders in a complex operating environment.
– Driving forward until the job is done.
– Ability to lead and support others on delivery of commitments.
– Role modelling of high standards, positive attitude and Heathrow’s vision and values.
Put Passengers & Customers First
– Customer (internal client) focussed.
– Understanding of other team’s and individual’s objectives and how your work complements these.
– Ability to deliver tailored communications messages that resound with a specific audience.
– Understanding how to show the team’s value within the overarching business strategy and with other teams.
– Awareness that effectiveness must be measurable, supportable and demonstrable.
– Ability to measure the effectiveness of the communications strategy.
Take the Lead
– Setting an example as an innovator.
– Possessing of a positive, ‘can-do’ attitude.
– Demonstrates leadership, creativity and strategic thinking.
– A confident manager with a collaborative approach by default.
– Always open to, and looking for, feedback and ideas.
– Able to absorb positive and negative inputs and adapt plans as a result.
– Always looking for opportunities to improve things.
– Never settling for the ‘status quo’.
– Prompting and driving change with the energy to make it happen.