Internal Communications training

Are you a professional communicator who needs a knowledge or confidence boost?

Would you like to benefit from internal communication training with me to help you to succeed?

From group Masterclasses to confidential 1-2-1 mentoring, VIP days and phone consultations, the choice is yours.

Attendees say my training leaves them feeling inspired, motivated, full of ideas and ready to turn plans into action.

Browse the options below and let me know how I can help you.


Rachel Miller

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See Terms and Conditions here

I hold a Masterclass each month in London and invite practitioners to join me for a day of face-to-face learning on a particular topic.

Need a confidential space where your team can learn together? I’ve devised and delivered bespoke Masterclasses for organisations including the BBC, Royal Mail, AVEVA, British Red Cross, NHS, Mencap and ARM. If you’re based in London I can come to you or I’ll host you at my training venue in London.

Catherine attended a Change Comms Masterclass

  “I came away from the Masterclass feeling completely inspired and rejuvenated. Sometimes as comms professionals we get so caught up in delivery that we don’t take a step back and think about the theory behind what we’re doing. The Change Comms Masterclass from All Things IC addressed that head-on and I can happily say it was the most enjoyable and valuable course I’ve been on for years!” Catherine Bissell, BBC

Ceri attended a Momentum Masterclass

“Through this Momentum masterclass, Rachel creates a totally confidential yet honest environment to explore our individual business opportunities and proposition. Her insight, gleaned from her years in the business, and the advice from others was invaluable and I left with a head full of ideas and a notebook full of actions. Thank you Rachel!” Ceri Aiken @ceriaiken.

Emma attended an Internal Communication Masterclass

“Such a collaborative and open environment, where Rachel shared her expertise, motivating me to get back to the office and start putting everything covered into action!”

 Emma Tyrrell, Bank of England

Claire attended an Internal Communication Masterclass

“A really inspirational day of learning. Rachel is an excellent facilitator and created a friendly, open space for discussion and collaboration. It gave me plenty of new ideas to take back to my organisation.”

Claire Bridge, RHP

Becky attended an Internal Comms Masterclass

“The All Things IC Comms Masterclass was spot on for re-invigorating my passion for internal communications & providing a toolkit of great ideas & approaches to implement back in the office. The best part was spending time with likeminded comms professionals sharing ideas and experiences. I thoroughly recommend to anyone working in comms new or old to sign up to one of Rachel’s classes, plus she provides fab goodie bags!!” Becky Wren, Marketing Manger, Screwfix. 

Hannah attended an Internal Communication Masterclass

“Thanks for a well-pitched, pacey, interactive and genuinely useful day – I couldn’t be more glad to have taken the course.” Hannah Southall, Communications Manager, Penguin Random House

Helen attended a Strategic Internal Comms Masterclass

“Thank you for a brilliant Masterclass. Feeling inspired and full of new ideas!” Helen Appleton, Internal Communications Officer, St John Ambulance

Jane attended a Strategic Internal Comms Masterclass

“I found the Strategic Internal Communications Masterclass exceptionally useful as I plan our strategy for 2017. What an interesting and diverse group of IC leaders and I love Rachel’s learning style. Definitely worth attending and I look forward to joining future All Things IC masterclasses.” Jane Shaw, International Employee Engagement Director, NBC Universal

Matt attended a Change Comms Masterclass

“A terrific course brilliantly delivered. Engaging, fun and inspiring” Matt Eastley, Head of IC and Engagement, News and Channels, BBC

Advita attended a Strategic Internal Comms Masterclass

“What a brilliant day at All Things IC’s Internal Comms Masterclass! Learnt lots, taken away great stuff and met some lovely people! Loved it.” Advita Patel, Communications Manager, Manchester Airports Group

William attended a Strategic Internal Comms Masterclass

“A big thank you to Rachel Miller and to my fellow classmates for a fantastic day!” William Mohns, Internal Communications at UNFCCC

Dean attended an Internal Comms Masterclass

“Having been involved in internal communications for a number of years, I was worried that the Masterclass wouldn’t show me anything new… But I couldn’t have been more wrong! Even when we discussed concepts, methods or studies that I had heard of, either Rachel or the other delegates would share a view or tactic that was entirely new. Frankly I would encourage anyone who is starting out in internal communications, or those who feel they’re in a bit of an IC rut, to give the Masterclass a go! It was both inspiring and informative thanks to a first class trainer who seems to have been everywhere and done everything in internal communications!” Dean Woolf, Corporate Communications Manager, Moat.

2019 Masterclasses

Please note the venue for my 2019 monthly Masterclasses will be wallacespace in St Pancras, London.


See Terms and Conditions here

Work with Rachel 1-2-1

Bespoke and In-house Masterclasses

See Terms and Conditions here

Internal Communications consultancy

Need an extra pair of eyes on your work? Book me for a half-day or whole-day desk review. I’ll read your work and offer advice.

See Terms and Conditions here

Phone consultations with Rachel

Struggling with an internal comms problem and need a second opinion? Book a consultation call with me and we can talk it through.

“Helping internal communicators to succeed”

What’s it like to attend a Masterclass? Read blogs by Advita Patel and Jenni Kampf

Angela attended a Change Comms Masterclass

“Entirely credible, completely practical and delivered with utter loveliness, Rachel’s Change Comms Masterclass is a must for anyone embarking on supporting with communication through change in their business. I’ve left with some great tools, know how from real-life, real-world experience and inspiration to get cracking. Thanks so much!” – Angela Mannion, Tarmac

Elke attended a Change Comms Masterclass

“Excellent opportunity to meet with like minded people, learn and remember my passion!” – Elke Sanz

Eva attended a Change Comms Masterclass

“Rachel’s masterclass was a great experience, I recommend it!” – Eva van Damme

Shona attended an Internal Comms Masterclass

“I loved the way the Masterclass was set up to allow for conversations with each other to share experiences, frustrations, ideas. Rachel’s relaxed, supportive delivery was fantastic. I’ve come away with so much, and feel more confident in my own abilities as well. I’ve already gushed to one of my colleagues about how great the course was!” – Shona Sullivan, Capita

Jen attended a Strategic Internal Comms Masterclass

“Rachel’s experience and style is integral to how motivational this masterclass is. I left feeling equipped and supported to do my very best by our profession. The small group number is also really great as everyone gets to exchange and learn from one another” – Jen Robinson, Sheffield Hallam University

Allison attended a Strategic IC Masterclass

“Rachel’s knowledge, experience and evident passion for internal communications makes this a really valuable day, well worth the investment. The course is flexible and it was great to be able to share experiences and challenges with like-minded comms pros. I came away buzzing with ideas and excited to implement what I gained from the Masterclass” – Allison Cary, Voyage Care.

Helen attended a Change Comms Masterclass

With a well-paced look at change theory, the masterclass provided us with the tools to go back into our organisations plan change comms effectively and have those difficult conversations with senior stakeholders. I thoroughly recommend this masterclass to any comms professional, I guarantee you will learn lots! Helen Alexander, General Dental Council

Lindsay attended an Internal Comms Masterclass

“Rachel’s IC knowledge is immense, and she’s incredibly generous with it. The Masterclass was well structured and interesting, with a good mix of theory and practical skills. I left full of ideas, with a reading and action list I’m looking forward to getting stuck into. Thanks Rachel!” Lindsay Narey, Communications Executive, Metropolitan

Clare attended a Strategic Internal Comms Masterclass

I’ve recently returned to work after maternity leave and have been keen to brush up my skills and gain a bit of confidence having been out of the loop for a while. I’ve followed Rachel on social media for a few years and was keen to do one of her Masterclasses. It really lived up to my expectations and was a good mix of theory, practical examples from Rachel’s own experience, up to date internal comms trends, plus there was plenty of time to hear from other delegates about their experiences and challenges. A thoroughly enjoyable and useful day and I’m returning to the office with a clearer perspective, lots of ideas for myself and my colleagues, a group of new contacts to call on and most importantly a confidence boost. Thank you for a great day. Clare Needham, Group Communications Manager, Electrocomponents plc

Misty attended a Strategic Internal Comms Masterclass

Affirming and a great way to remind yourself that you are an Internal Communications professional. Spend time with peers and Rachel and be refreshed and enthused to get stuck back in and do what you love!

Misty Oosthuizen, Head of Internal Communications, Opus Energy

Inês attended a Strategic Internal Comms Masterclass

I really enjoyed the Masterclass: a perfect blend of learning points, refreshers and even reassurance that we’re on the right track, with superb teaching, discussion among peers and different perspectives. I feel re-energised and inspired to take our internal comms to the next level. Inês Osborne, Office for Nuclear Regulation

David attended a Strategic Internal Comms Masterclass

“If you only invest in one internal comms course this year, make it this one. It’s packed with expert advice, practical ‘take-aways’ and guaranteed ‘light bulb’ moments! One of the most informative and engaging internal communications courses I’ve invested in. So glad I came. Brilliant! Thank you Rachel.” David Manning.

Jessica attended a Strategic Internal Comms Masterclass

“It’s a very comprehensive overview and the nature of the course is very open. Rachel put us all at ease and made us comfortable to share our experiences and questions that we had.” Jessica Mackenzie, Ruder Finn   

See Terms and Conditions here


  • wallacespace in London, is home to All Things IC Masterclasses. The 2018 courses are at their Covent Garden site. The 2019 courses will be at their St Pancras site.
  • The space has been designed to help facilitate creative thinking and minimise distractions to make the most of your time out of the office.
  • 2018: The address is 2 Dryden Street. Travel information.
  • 2019: The address is 22 Dukes Road, St Pancras, London. Travel information.
  • Wear what you like, think smart jeans rather than suits.

Your investment

  • A place on an All Things IC Masterclass costs £599 +VAT per person.
  • CIPR and IoIC members can save 20% and claim CPD points/hours. Everyone receives an attendance certificate.
  • Nonprofit organisations can save 20% using code NFP20 at checkout. CIPR member code: CIPRmember. IOIC member code: IOICmember. You can only use one of these codes per transaction.
  • If you are outside of the UK, please use the code non-uk to have the VAT deducted.
  • For bespoke Masterclasses, please see the small team and large team options or 1-2-1 VIP Day.

Food and timings

  • Breakfast is available from 8.30am and a tasty lunch will be served.
  • There will also be tea, coffee, juices, sweets, fruit and nuts provided. Please advise any dietary or access requirements.
  • The course starts at 9am and finishes at 4.30pm.

Professional communicators from these companies have attended a Masterclass

All payments are handled securely via Worldpay

Please see the full Terms and Conditions here.

Get in touch...

Want to work together or got a query for me? Do please get in touch. You can also book a free 15-minute call this way, Rachel Miller.

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