Podcast: Introducing The MILLER Framework

How do you learn about an organisation and its people?

What structure do you use when writing an internal communication strategy?

Today is the launch of season six of the Candid Comms podcast.

What is the podcast?

The Candid Comms podcast is full of  practical advice and inspirational ideas, to help you thrive in your role.

It was launched in 2021 by Rachel Miller and is listened to by internal communicators around the globe. It’s had nearly 80,000 downloads and exists to support internal communicators.

You can find the Candid Comms podcast online including Apple Podcasts, Google Podcasts, Spotify and Podbean or listen below.

Do let me know what you think of this episode and don’t forget to rate, review and follow, so other Comms pros can benefit too.

Season Six of the Candid Comms podcast

This whole season is structured around The MILLER Framework. It is a logical series of steps to help internal communicators learn about an organisation and write an IC strategy.

The first episode introduces the trademarked framework, which also forms the chapter structure of my book Internal Communication Strategy: design, develop and transform your organizational communication.

The MILLER framework by Rachel Miller. Text: For IC strategies. Mindset, insights, logistics, leadership, evaluation, revision.

Order your copy today via your favourite book store. Or add your name to the waitlist to order a limited edition via the All Things IC website, which can be signed by Rachel. Photo of book cover

It stands for:

  • Mindset – business priorities, vision and why internal communication is important
  • Insights -what we know about an organisation and its people
  • Logistics – how internal communication happens and what we’re prioritising
  • Leadership – how we will deliver this strategy and the role leaders and managers play
  • Evaluation – how we measure and evaluate internal communication
  • Revision – what happens next in the lifecycle of this IC strategy. Next steps and when it will be updated.

Transcript: Season Six, Episode One.

Further reading and resources mentioned in this episode

Podcast: How to create an IC channel strategy

Podcast: How to audit your internal communication

All Things IC Live 2024 – tickets available now for 16 May, 10 September and 10 December 2024.

How to write an internal communication strategy Online Masterclass

Thank you for tuning in,


Post author: Rachel Miller. First published on the All Things IC blog 3 March 2024.


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