90-minute Masterclass: How to help managers and leaders communicate: 17 June 2025

£199.00

  • 17 June 2025
  • How to help managers and leaders communicate
  • 90-minutes via Teams
  • 7 – 8.30am UK time
  • £199 +VAT per person.

In stock

£

Description

Are you struggling to support line managers so they can communicate with their teams?

In this session, you’ll learn ways to plan and support leaders and managers to communicate effectively with colleagues.

This 90-minute Masterclass will be taught by an All Things IC Consultant and will be conducted remotely via Teams. You’ll join a live session and receive a summary document containing the key learning points.

In this 90-minute Masterclass we’ll cover:

  • The challenges faced by leaders and managers
  • The needs of senior leaders and line managers
  • Ways to support leaders and managers deliver meaningful and relevant communication, including key messages.

We’ll share insights and knowledge you can apply immediately. There will also be an opportunity to ask questions and share learnings within the group.

You’ll leave with practical skills and confidence to:

  • Know how to identify the expectations of line managers
  • Reframe your communication approach to support line managers
  • Bring the latest insights and theory into your communication practice.

 Your investment

A place on this Masterclass is £199 +VAT per person.

CPD

If you are a CIPR or IoIC member, you can earn CPD (Continuing Professional Development) points while you learn. Don’t forget to log your learning after the Masterclass.

Any questions? Feel free to contact us.

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Last year, I took Rachel’s How to be a Comms Consultant - Exploration course. It set me up for launching my own business and gave me the confidence I needed to bring Authentic Comms Strategic Consultancy to life. I 100% recommend this if you’re considering being a communications freelancer/consultant. Thank you Rachel Miller - properly inspiring, especially with the blog writing and values side.

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Martin Flegg

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The Exploration Masterclass was really useful to help me explore the possibility of becoming a consultant. Rachel is very open and honest about her experiences, making this Masterclass personal and friendly – there’s no judging in the room that’s for sure! I left the day feeling inspired for future potentials in my internal comms career.

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"Rachel was very good at facilitating discussion to get participation and reflection. My team shared back that they appreciated the resources and topics to follow-up as a team."

All Things IC ran a bespoke 90-minute masterclass for the Michigan State University Federal Credit Union team in December 2024.

Julie Rosenthal

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Rachel coached me when I moved from working in an agency on external comms to working in-house on internal comms. It was quite the leap, and my sessions with Rachel gave me the confidence I needed to get up and running quickly and also spot where I could make a difference in my new role. What Rachel doesn’t know about internal comms isn’t worth knowing, and I’m now working with her to coach my team. She’s also an absolute joy to work with – 100% professional but also warm, engaging and fun!

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Google

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I can highly recommend this Exploration Masterclass. Going solo is a big step and slightly scary. Spending some time with Rachel really helped me to get my head in the right place to take the first steps towards becoming an independent practitioner.

Martin Flegg

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Rachel’s knowledge and passion for internal comms is brilliant and extremely infectious, I left the masterclass with a renewed love for what I do. Having always worked in the public sector, I’ve attended training and networking in the past where the trainers and facilitators have no idea about the pressures of working in a communications team which has no budget, or very limited one at best. Rachel had a wealth of knowledge which is applicable to all sectors which is both engaging and encouraging. Thank you, I hope to attend more of Rachel’s classes in the future.

Kelly Cadman

Cambridge University Hospitals NHS Foundation Trust

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Rachel was a fabulous teacher. She helped boost the confidence in my abilities with theory and best practice, giving me lots of good ideas to take back to my organisation. Thank you Rachel for creating a safe space to learn and grow!

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I came away completely buzzing with inspiration and ideas and happy that I’d had the space to take a step back and think creatively about what we’re doing and why. Having time to think and reflect always feels like a bit of a luxury but it’s so important. Thank you Rachel for a brilliant day.

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Already using tools from yesterday’s Internal Comms Masterclass! At a meeting I used “what do you want people to do/say/think/feel as a result of this campaign?” and not only did it provide an excellent structure, it made me feel much more confident and in control.

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Rachel is warm, welcoming and easy to learn from. The content is detailed, thorough and relevant with loads of research, models and theory to draw on. Rachel creates an open, learning environment where there’s no such thing as a stupid question. I’m so glad I listened to her podcast and booked on the course. I’ve learned loads and been introduced to a lovely network of like-minded IC people. Thanks Rachel!

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The Masterclass was extremely useful and inspiring! I went home with lots of ideas and I will certainly use all the tips that Rachel has given us! Thank you Rachel, for your enthusiasm and sharing all your stories and experience.

Carla Yperlaan

Greystar Europe Holdings Ltd

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Brilliant course! Rachel is a real expert in her field and her passion for internal communications really comes through. I left feeling empowered and armed with new tools and approaches.

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Rachel has coached me over the past year and her advice and support has been invaluable in making a career change. Rachel takes time to get to know her clients and understand their challenges.
Her style is very supportive but she also challenges you to step up and be bold. Her wealth of experience spans more than the internal comms industry, which makes her such an invaluable coach. She comes highly recommended

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I became a client of Rachel’s in 2018 as I transitioned into my first ‘Head of’ role. Rachel has been a phenomenal coach, mentor and sounding board during the six months we’ve worked together and what struck me more than anything is her desire to openly share her work, her considerable experience and expertise to make me a better practitioner and succeed. Rachel is warm, engaging and has celebrated my wins every step of the way, as well as providing me with a safe space in which to share frustrations and challenges – and effective strategies for overcoming these!
Through our time together, and with her guidance, I have undertaken an IC audit, added two very talented team members, developed our communications strategy, principles and levels of service. I couldn’t recommend Rachel more highly and wouldn’t hesitate to work with her again.

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I really enjoyed working with Rachel, who delivered a bespoke masterclass to our Internal Communications team. From the outset she was professional, enthusiastic and knowledgeable, and continued in that vein throughout the project.
She spent time getting to know our organisation through conversations, and reviewing documents and examples of our work and approach, meaning that she was able to personalise our masterclass and help us address some of our challenges. I’m sure these aren’t a million miles away from those faced by the other communicators, but as she was speaking in our languages and terms, it made it feel much more personal. It was clear that she had taken the time to really understand what we were looking to get out of the masterclass.
Her insight into trends and best practice was incredibly useful and has given us food for thought and some steps we can take to improve what we do. I wouldn’t hesitate to recommend Rachel, and hope we can work together in the future.

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Internal Communications Business Partner, Aon

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Head of Communications, Leeds and York Partnership NHS Foundation Trust

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NHBC

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Excellent opportunity to meet with like minded people, learn and remember my passion!

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Jess Noble

RNLI

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Thank you for a wonderful bespoke Masterclass, the team are buzzing!

Sasha Watson

VP Employee Experience, ARM

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We worked with Rachel on a training session for our team and peers in other business areas. The session was engaging and a really good whistlestop tour of what’s new/trends in the sector. Rachel is incredibly personable, she’s also very generous in opening up her network and connecting you with other Comms pros.She brings a wealth of knowledge and expertise which is coupled with a very likeable manner. I look forward to working with Rachel again in the future.

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Head of Employee Engagement

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Rachel is an inspiring, yet totally down-to-earth, expert communicator and trainer. Her Masterclass is a must for any existing or aspiring IC professional, at any level!

Internal Comms team, GVC

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Lyndon Fraser

Google

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We hosted an internal communication workshop and Rachel was our guest speaker. I needed an expert who could lead the session and give guidance on numerous communication challenges. She didn’t disappoint! Her passion and commitment for communication excellence is truly inspiring and the attendees left buzzing with ideas and excitement.

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Internal Communications Manager, Harrods

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@ChuckGose

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Amanda Hepton-Patchett

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The course covers a lot of ground but I didn’t feel rushed through or like I was being bombarded with information at any point – in fact Rachel was really good at giving us the time and freedom to talk around each topic while always managing to stay on track with the content! The tools and resources that Rachel leaves you with are invaluable and I’m already planning how to use some of them! I left the masterclass with a notebook full of notes, loads of postcards of ‘bright ideas’ and a renewed enthusiasm for making the comms in my workplace all that’s it’s meant to be!

Sam Boniface

NHBC

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Rachel is an oracle on all things Internal Communications. She is super personable, thoughtful and considered in her approach and I have really valued her insight over the past months as a consultant. I've also welcomed how her recommendations and insights are rooted in interdisciplinary understanding - drawing on psychology and data to guide and advise. She moves effortlessly from tactical considerations through to advising on strategic shifts. The Internal Communications profession is so much better thanks to her willingness to openly share, her generosity, and her ability to encourage people to bring out the best version of themselves. Thank you Rachel for being such a wonderful, and fun, person to work with and for your wise words when it's mattered most.

Zoe Shaughnessy

Head of Internal Communications, British Heart Foundation

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There are few people that everyone in this industry knows; in the UK Rachel Miller is at the top of that list. We love having her present at simply events as when Rachel talks, the audience always listen. What she says is based on the closest understanding of the challenges, fears, hopes and aspirations of Internal Comms folk so they always leave one of her presentations with something they can use the very next day....

Marc Wright

Founder, simplycommunicate

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The IC Masterclass was the best professional development session I have been to for internal communications. Rachel has years of experience and a wealth of knowledge and leaves you full of ideas and inspiration. You leave the day with theories, principles, models, real life examples and a fab little goodie bag. I have come back to my office, buzzing with ideas, and I can’t wait to put everything into action and spread the word to my team and colleagues.

Shelby Loasby

University of Hertfordshire

What people say about All Things IC

Spending a day with Rachel is the equivalent of reading loads of books or attending several conferences. With her vast experience she’s able to cut through the noise and point to the things she feels are most relevant. It was a great day, I highly recommend the course and have immediately put my knowledge into action. I look forward to signing up to another one!

Martin Stubbs-Partridge

Scottish Natural Heritage

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A recently appointed Executive Director at Incommunities asked us to support her to review the Communications Team and to make recommendations on ways of working. She wanted to maximise the impact of the team and ensure it was best placed to support the business as it grew. We provided resources for the Executive Director to carry out some internal listening exercises and worked directly with the team via interactive workshops to explore how they work now, the standards they set and the barriers they face.

Together, we identified the working practices and foundations that need to be in place to set the team up for success.

"All Things IC really worked with me and gave options to get the outcome I needed. They gave me a clear plan for what I needed the team to do. Really great people to work with. They understood my needs and worked with me on a plan to get the outcome I needed."

Incommunitites

What people say about All Things IC

I have to admit I was a little apprehensive when I first joined the Inner Circle, but from the very first session my fears were allayed and I quickly felt at ease in the group. The format actively encourages vulnerability and I have hugely benefitted from hearing other perspectives and have drawn from the rich experience of a small but perfectly formed group of highly experienced communications practitioners working across a range of sectors. Rachel and the All Things IC team excellently facilitate the Mastermind sessions, offering their insights and wisdom when required as well as generously sharing relevant resources.

Mark Dorey

Assistant Director of Communications and Engagement (Community), University of Leeds

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Ben Veal

Second Mountain Communications

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I was fortunate enough to work with Rachel during one of the most stretching periods in my career. Her advice and support as my mentor could not have come at a better time for me personally, as I led a large internal comms function through a series of dramatic changes that affected my team and organisation on both a professional and personal level. Through our 121 sessions Rachel provided me with expert advice and insight which helped me take my ideas and my work to a level I would have struggled to reach on my own. Beyond that, she also supported me personally, helping build my confidence during particularly stressful times and connecting me with other IC professionals who shared ideas, support and best practice. I thoroughly enjoyed my time with Rachel, she is an outstanding coach and has a deep and broad knowledge of all aspects of internal communication and engagement. I have no hesitation whatsoever in recommending her services and hope to work with her again in future.

Anthony Kluth

Deputy Director, Group Head of Internal Communication, Defra

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An internal communication team asked us to provide an independent perspective and share best practice insights. In 2022, they invited All Things IC to help them look at how hard their IC channels were working and how effective their content was. The team wanted practical advice and support that could be implemented quickly.

"The review of our channels and sharing best practices has allowed us to understand our gaps, things to stop, start and continue and also where we are doing things well. We had great interaction from All Things IC. They were very organised, flexible when needed to change a session due to commitments and thorough in the process of the project."

What people say about All Things IC

As someone new to IC and in the early stages of my career, I really enjoyed the Effective Internal Communication Masterclass in 2021. It left me with practical frameworks, insights I can apply to my workplace and food for thought for future improvements. I sometimes find courses difficult to participate in as I don't always find them engaging. Rachel makes sure to keep the class steadily paced (in an accessible way) and lets the group shape what you learn which makes for an engaging experience!

Eloise Thomas

Internal Communications Manager, Informa Group

What people say about All Things IC

Rachel's Effective IC Masterclass in 2021 was fantastic. The delivery was clear and there were multiple actionable takeaways to help us improve our knowledge and understanding of internal communications, as well as help to improve our processes. I'd highly recommend this course to anyone who wants to know a little bit more about all things internal communications.

Ella Stanbrook

Corporate and Consumer Communications Manager, KP Snacks

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All Things IC Live is the event that we have been missing in the internal comms industry. I’m delighted that Rachel and her team developed and delivered something for internal comms professionals to connect, learn and be inspired in a meaningful and engaging way. I truly hope this event becomes a regular on the calendar - you won’t be able to keep me away!

Suzanne Dellmann

Head of Colleague Engagement, Corporate Brand Communications, The LEGO Group

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Rachel taught a 90-minute masterclass in October 2024.

"The eight person Danish, German, Swiss and UK communications team are currently working together in the office in Geneva on internal communications. We drew on Rachel Miller to foster a one team mindset and to inspire and excite them about the impact that adopting a more global approach would bring to employees across the business. The result? Inspirational learning and a desire to draw on Rachel again."

Michelle James

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Rachel Miller’s Internal Communication Strategy is destined to become a vital resource for those seeking to learn about Internal Communications as well as communicators looking to up their game. The MILLER Framework she introduces is not just innovative but profoundly practical, offering a structured yet flexible approach to crafting effective Internal Communication strategies. This book bridges the gap between theoretical concepts and real-world application, making it an indispensable guide for communicators who aim to deliver meaningful results to their organizations or clients. Rachel’s insights are a testament to her expertise and the evolving nature of internal communications.

Shel Holtz, SCMP

Sr Director, Communications, Webcor.

What people say about All Things IC

Combining practical advice and methodology with sharp insight and experience, this book is packed with 'need to know' detail. Keep it close - it'll be your go-to reference and guide, equipping you and enabling you to deliver your best.

Suzanne Peck

President, Institute of Internal Communication

What people say about All Things IC

I really enjoyed the Strategic Internal Communications Masterclass in 2023. It provided me with so many useful insights and learnings, and was so valuable to spend time with other internal communications colleagues and be able to learn from each other and share ideas. Thank you so much Rachel for a fantastic masterclass!

Claire Cunningham

Internal Communications and Engagement Manager, Supporting Education Group

What people say about All Things IC

Being part of the Inner Circle was brilliant. A regular 'safe space' to talk things through with peers was so helpful. From a simple sense-check to trying to solve knottier problems that others have tackled was incredibly valuable.

Charlotte O'Reilly

Head of Internal Communications and Engagement, British Red Cross

What people say about All Things IC

Emma says: “Being fairly new to a bigger role in a new organisation with all the challenges that brings, the support I had from All Things IC has been invaluable. The one-to-one mentoring gave me the opportunity to get great advice and really challenged my thinking.

“The group sessions were an opportunity to discuss issues we were all facing and learn from people in the same situation. A really great, valuable experience I would highly recommend.”

Emma Tobin

Director of Internal Communication and Engagement at The AA.

What people say about All Things IC

Rachel and the All Things IC team facilitated a brilliant day for our internal comms team. I felt really listened to in advance of the session, developing an agenda that was really tailored to the team's needs. We left feeling inspired, reinvigorated and eager to return!

Kate Bromley

Head of Internal Communications, RSPCA

What people say about All Things IC

All Things IC have been incredible to work with, offering expertise, guidance and flexibility throughout the process of working with us to create a brand new Internal Comms unit within our organisation, helping to bring together a global workforce.

Nathan Lister

Save the Children International

What people say about All Things IC

“This book is a great resource for Internal Communication professionals, offering a blend of practical advice and insightful ideas through The MILLER Framework. It equips readers with necessary skills to craft and implement effective internal communication strategies, essential for thriving in organizational environments.”

Rita Men

Ph.D., APR. Professor, Department of Public Relations, Director of Internal Communication Research, College of Journalism and Communications, University of Florida.

What people say about All Things IC

Rachel has written a book that exemplifies her thorough, thoughtful and empathic approach to internal communication. Internal Communication Strategy is a perfect blend of theory and practical application for professionals who aspire to play a strategic role inside their organisations. The book is both current and inclusive.

Katie Macaulay

Managing Director, AB, and host of The Internal Comms Podcast.

What people say about All Things IC

What I most admire about Rachel Miller is her clarity. No one explains complex issues more clearly, and this makes her book ideal for students and beginners. But since clear writing requires clarity of thinking, experienced communicators and educators will also find there’s much wisdom in here.

Richard Bailey Hon FCIPR

Senior Lecturer PR, Leeds Beckett University and Editor of PR Academy’s PR Place Insights.

What people say about All Things IC

Rachel Miller is the Global Internal Comms Oracle and this book is the new internal comms bible for comms professionals. The book distils Rachel’s vast wisdom about developing internal comms strategies that transform organizations into one comprehensive, handy guide. Covering the hot topics in the industry today, it blends practical advice, comms theory and real-life case studies. It will have permanent home on my office bookshelf for years to come.”

Mione Collins

Director Marketing & Corporate Affairs, Tasman Environmental Markets.

What people say about All Things IC

This book makes an internal comms and people engagement strategy that’s steeped in measurement achievable – no matter your resources. Rachel Miller’s years of experience are evident in how she turns complicated topics into tangible and actionable advice. I urge professionals to keep this book on their desk and use it when they need to improve internal communications, engagement and ultimately their organizational culture.

Sara Luker

Head of People Engagement, OVO

What people say about All Things IC

For over two decades Rachel Miller has been a leading voice and advocate for the integral role of IC globally. She has put her thinking, research and passion into one book for her global IC audience. I particularly enjoyed her “Myths of internal communication” and her belief that “internal communication is a business function because it enables a business to function”. I couldn’t agree more. An important resource and a must-read for IC professionals.

Priya Bates

President, Inner Strength Communication

What people say about All Things IC

I had the pleasure of hosting the first Unilever Communications and Corporate Affairs Learning Lab of 2024.

I was joined by Rachel Miller from All Things IC Limited as we discussed Internal Comms tactics, challenges and industry predictions for the year ahead.

It was a really valuable and insightful conversation, and a great opportunity for the C&CA teams to deep dive into new trends, explore best practices and ask an expert their IC questions. Thank you for joining us Rachel!

Ella Dillon

Global People Comms Manager, Unilever

What people say about All Things IC

The internal communications team at Mars Wrigley UK developed their internal communication strategy using The MILLER Framework.

"The framework was perfect in enabling us to see what we needed to do to provide best-in-class communications to excite and engage – bringing our unique culture to life by connecting Associates to our goals, strategy and purpose. It helped us to get the right mindset and set our goals based on what our Associates were telling us, achieve buy-in from our leadership team and then set a strategy which was measurable and could be evaluated.

"The MILLER Framework makes sense and is grounded on solid principles. It has helped to guide and steer us and this is what we needed. Rachel and her team are known as the best in the business because she truly understands and values internal communications and sees where it should be within business – at the heart and forefront!"

Naomi Jones

Corporate Affairs Director, Mars Wrigley UK

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All Things IC helps practitioners around the globe increase their knowledge of internal communication.

There’s a variety of ways we can support you including trainingconsultancy and 1-2-1 support to boost your skills and confidence.

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Clients say working with All Things IC leaves them feeling inspired, motivated, full of ideas and ready to turn plans into action.

We’re proud to have been invited to work with, and advise, some of the world’s leading brands.

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