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How to communicate with compassion

Compassion and kindness are incredibly powerful in our personal lives. The ability to forgive, provide comfort and nurture ourselves and each other is priceless. Whenever I’m communicating change, I look for opportunities to inject compassion into my work. Whether that’s coaching a leader to be empathetic through their words and actions, to reminding clients that […]

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What is a COVID-secure workplace?

Tonight’s update from UK Prime Minister Boris Johnson said: “We have been working to establish new guidance for employers to make workplaces COVID-secure.” He also talked about COVID-secure standards. Below I’ve pasted some of the transcript from the broadcast. You’ll also find a list of questions I’ve written to put you on the front foot for the […]

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What does the Government’s new messaging mean?

My social media feeds are full of discussions today about the UK Government’s latest COVID-19 messaging. The original was: Stay at home. Protect the NHS. Save lives. Design iterations aside, the messaging has remained constant throughout the COVID-19 pandemic to date. It has seeped into society so much that when recording a video message to […]

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Putting employees first in a crisis

How do you put employees first in a crisis? How does your organisation prioritise its people? If you want to learn about crisis comms, check your thinking and plan for the future, I urge you to have Amanda Coleman’s brand new book Crisis Communication Strategies to hand. I had the pleasure of reading a preview copy at […]

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The Secret in the Lockers – a gratitude initiative at NHS Digital

I have a really special guest post to share with you today. I think it’s the best thing I’ve read all year. It’s a tale of hope, kindness, values and looking ahead with a positive mindset. It’s the tonic I needed to read and I can’t wait for you to experience it too. Thank you […]

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Video: Ask Me Anything – Rachel Miller answers your queries

Hi all, as part of my ongoing efforts to support Comms practitioners around the globe, particularly as we work through the COVID-19 pandemic, I’ve launched a brand new Ask Me Anything video series. Thank you to everyone who submitted questions for me to answer, I’ve recorded the first video today to answer your questions. Topics include […]

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Diary of communicating in a pandemic

Have you had a chance to pause and reflect on the past few months yet? I can guess your answer. If you haven’t, I encourage you to grab a cuppa and delve into the diary of Nicola Rowland, HR Manager at Energy UK. She’s kindly written for the All Things IC blog to share her […]

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How to use video for your Internal Comms

Are you using video now more than ever before? I know that’s the case for many organisations as we live with COVID-19 and adjust our channels accordingly. In a recent survey from the Institute of Internal Communication (IoIC), 92% of Comms practitioners using video or conference call to communicate the impact of COVID-19, rated it […]

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How to prepare your employees for the future

I left my house for the first time in three weeks today to get some groceries for my family. I sent a text to my mum-in-law shortly afterwards and wrote: “The world has certainly changed, but at the same time, it’s strangely familiar.” It looked like the road I know so well here in West […]

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How to communicate with remote workers during the pandemic

Whether your employees are usually based all in one building or spread out across the country, we’re all having to communicate in different ways right now. How can you best communicate with employees who are working remotely at this time? What if the majority are providing front-line services as key workers? I caught up with […]

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How to connect your people

How are you connecting your employees during this time of COVID-19? I ran a poll on Twitter asking what you would like me to write about on my All Things IC blog and you said connecting your people. I’m going to explore that topic here, share examples with you and provide a dose of reality. […]

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What do you need from me?

Hi everyone, as the weekend approaches, I’ve taken a few moments to pause and reflect. I’ve just recorded a short video and would love you to tell me what you need from All Things IC to support you, particularly as we deal with the COVID-19 pandemic. What do you need to read more about? You’re […]

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How can I help?

I help practitioners around the globe increase their knowledge of internal communication.

There’s a variety of ways I can support you including trainingconsultancy and mentoring to boost your skills and confidence.

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Who has hired All Things IC?

Clients say working with me leaves them feeling inspired, motivated, full of ideas and ready to turn plans into action.

I’m proud to have been invited to work with, and advise, some of the world’s leading brands.

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