300 social media policies

Where do you start when it comes to creating social media guidelines for your organisation? Do you have a policy in place already but feel like it needs to be more robust? Feel like it’s too long/short and would like to see what others do? You’re in the right place. Every week I am contacted […]

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How to use social media in a disaster

Social media is something that unites across the countries. The language may be different, cultures may be poles apart but it is clear that the world is embracing the use of social media. That’s the view of Amanda Coleman, Head of Corporate Communications for Greater Manchester Police, after spending two days discussing the issues with European representatives. […]

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A young ambassador’s view of social media

“Social media is the buzz of the generation and if businesses don’t keep up, then the consequences will follow. Make social media platforms suit you and your needs.” These wise words are from entrepreneurial Jack Watson, a 15-year-old who runs a successful web design and online retail business in his spare time, when not at […]

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Comms reflections from the Middle East

What is it like being an Internal Communicator in the Middle East? What challenges do IC pros face there, what are the key trends and what does the future hold? I’m delighted to introduce Nada Enan, an Egyptian currently living in Dubai, UAE, who has written a guest article for Diary of an internal communicator. Nada […]

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Uniting a whole country through social media

The benefits of social media to bring people together and share ideas and collaborate are well documented. But how can it be used on a large scale? Read on to discover how a country (Iceland) used social media to establish its own citizen value system. This impressive story is written for Diary of an internal communicator […]

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How internal comms pros use social media

Nearly 90% of internal communications professionals say they are expected to have a ‘good understanding’ of social media and 93% think their professional use of social media will increase, according to research I’m publishing today. How internal comms professionals use social media was a survey that ran between 18 and 26 October 2012 via Diary […]

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Let’s be friends…. Facebook for internal comms?

Do you use Facebook for internal communications (IC) within your company? Is it integrated into your channel mix or do your employees wish to keep their personal and professional lives separate? I’d love to hear what you’re doing. Do please get in touch if you’re able to share your campaigns and use of Facebook for IC […]

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Overcoming the weapons of mass distraction

London’s Social Media Week is in full swing and it has been a fantastic week so far, with lots of interesting quotes, statistics and people sharing ideas. I’ve been watching webinars live online all week or catching up afterwards, and have been really struck by the quality of the questions and enthusiasm all round. You can […]

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How Coca-Cola is putting the fizz into its comms

Over the past few days I’ve been reading about Coca-Cola and how it is shaking up the way it communicates, both with its employees and its customers. I always find it interesting to know what brands are doing, so thought I’d highlight what I’ve been reading for the benefit of other comms professionals. I came […]

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Are you up to speed with social media?

You’ve heard of Facebook, Twitter and LinkedIn. You’ve come across Google+, Digg and Pinterest, but what about Plurk, 4chan, Tangler and Banjo? Back in March 2009 I wrote an article for my blog as I came across the Conversation Prism by Brian Solis when I was writing a dissertation on social media’s role in internal […]

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What do social tools mean for Human Resources? (part two)

As promised, here is the second part of my update on the HR webcast that took place this week. The infographic on this page is from an article I read via Mashable looking at social demographics and who is using today’s biggest networks. I thought it would be useful to highlight to provide context as to the […]

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Putting conversations at the heart of business

Last month riots and chaos erupted in the UK with people taking to the streets to loot buildings and shops. I contacted Amanda Coleman, Head of Corporate Communications for Greater Manchester Police, where she has worked for the past 10 years, and asked her to write a guest article for Diary of an internal communicator […]

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