Stop tweeting boring sh*t – the new rules of work

Sometimes a book comes along that makes you stop in your tracks, forget what else is on your to do list and dive straight in. That’s exactly what has just happened to me. Last week I met up with the awesome Jeremy Waite, @jeremywaite who is Social Evangelist at Adobe. But more important than his role, […]

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How Thomas Cook is using social media for recruitment

How are you using social media to attract and retain employees? Are you telling a consistent story internally and externally? Today I discovered how travel company Thomas Cook Group plc is using social media for recruitment and thought I’d share it with you. I’ve written about the company a couple of times in recent months, looking at […]

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Is soz – or any slang – appropriate for brands to use?

On 24 January 2014 @Victorialine, the official Twitter feed from the Victoria Line of the London Underground tweeted an apology following disruption on 23 January and chose to use the word ‘soz’ in it.

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What being on Twitter for five years has taught me

It is exactly five years today since I started Tweeting. The image below shows my first Tweet: is discovering the wonderful world of twitter 🙂 — Rachel Miller (@AllthingsIC) January 23, 2009 Through Twitter I have discovered a whole world of internal communicators, made some fantastic friends, worked with some outstanding clients and developed my […]

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The evolution of social media

How many social networks do you know? How do you keep up-to-date with the choices that are available and more importantly, choose what’s right for your organisation? Over the past week I’ve been talking with corporate communicators about exactly this topic. I was invited to be a guest speaker on social media at the brand […]

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Countdown to Christmas: Day 21

There’s only a few days left of my Countdown to Christmas series, which means the big day is getting ever nearer. Every day this month I’ve been highlighting a story from an internal communicator to share their thoughts, with the final one going live on Christmas Eve. I’ll then be taking a break and be […]

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Psychology of sharing: Why do people share online?

If I look at my language use online over the past 12 months, there is one word that leaps out as increasing in popularity – sharing. I use the words sharing/shared/share constantly throughout my blog and the social networks I interact with. Today I thought I’d highlight a study that was released by the New […]

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Countdown to Christmas: Day 10 by Euan Semple

To mark Advent and celebrate success in the world of internal communication, I’m highlighting a story a day by internal communicators via my blog in a countdown to Christmas. Every day until 24 December I am sharing the thoughts of IC pros who have written guest articles, with the final one going live on Christmas […]

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What’s best practice for social media use?

Does your social media use fall within the law? Do you know what legal requirements to be aware of and where to get advice for employers? Today a brand new free reference guide to managing social media campaigns has been published by the Chartered Institute of Public Relations’ social media advisory panel (#CIPRSM), which I’m […]

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How to achieve social media strategy success

Are you working on a social media strategy for your organisation? Do you know where to start or are you looking for advice and guidance? I’ve just finished reading a book that centres around a framework and promises to offer “a unique and comprehensive end-to-end approach” – taking a company from the point of understanding […]

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Episode one of my brand new podcast is now live

Today the first episode of FIR presents AllThingsIC with Rachel Miller has gone live. Every month I will be bringing you the latest news and views from an internal communication perspective through my podcast which is 20-30 minutes long. As a keen listener of For Immediate Release (FIR) over the years, I’ve enjoyed hearing Neville […]

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How to use Twitter’s new emergency comms tool

During times of crisis, disaster or emergency, your choice of communication channel is key, and organisations can now benefit from a brand new Twitter function that was announced today. Organisations across the UK and Ireland have been signing up to use the new Twitter Alerts tool, which is available to local, national and international institutions […]

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