Writing an internal communication (IC) strategy for the first time can feel daunting and it can be tough to know where to start.

The MILLER Framework was created by All Things IC founder Rachel Miller to help companies design, develop and transform their organisational communication.

Our trademarked framework is a logical series of steps professional communicators use to write their strategies – and now you can too.

Whether you want to ask us to take you through the framework in a classroom or online environment, or learn via an on-demand course, you’re in the right place.

What's in each step

Our Consultants can guide you through any of the steps to help you focus on all things internal communication related:

  • Mindset – business priorities, vision and why internal communication is important
  • Insights – what we know about the organisation and its people
  • Logistics – how internal communication happens and what we’re prioritising
  • Leadership – how we will deliver this strategy, and the role leaders and managers play
  • Evaluation – how we measure and evaluate internal communication
  • Revision – what happens next in the lifecycle of this IC strategy. Next steps and when it will be updated.

In-person strategy day

If you need support to help you create an IC strategy or improve an existing one, invite us to advise you via consultancy.

Perhaps you’re stuck and struggling to make sense of what you’ve got so far. We’ll help get you back on track.

We regularly help individuals and teams work through each stage of The MILLER Framework face-to-face.

The MILLER Framework can also be used to plan handovers, recruit to roles and create employer brand strategies.

Contact us to discuss your requirements and we’ll come up with a plan together.

Get in touch >

Remote support as you write your strategy

Finding time to focus ON not just IN your role as an internal communicator is hard.

If you’d like to work through The MILLER Framework remotely, invite us to host a series of six x 90-minute sessions via Teams.

You’ll be supported as you write your strategy as we’ll explore mindset, insights, logistics, leadership, evaluation and revision together.

Working with All Things IC means you’ll develop your IC strategy in the right way and we’ll advise you throughout.

Get in touch to discuss this option with us. Prices start from £5999 +VAT.

P.s. Yes we can teach just one of them for you. Contact us to discuss what you need and we’ll come up with a plan.

Choose how you want to use The MILLER Framework

What people say
about All Things IC

The internal communications team at Mars Wrigley UK developed their internal communication strategy using The MILLER Framework.

"The framework was perfect in enabling us to see what we needed to do to provide best-in-class communications to excite and engage – bringing our unique culture to life by connecting Associates to our goals, strategy and purpose. It helped us to get the right mindset and set our goals based on what our Associates were telling us, achieve buy-in from our leadership team and then set a strategy which was measurable and could be evaluated.

"The MILLER Framework makes sense and is grounded on solid principles. It has helped to guide and steer us and this is what we needed. Rachel and her team are known as the best in the business because she truly understands and values internal communications and sees where it should be within business – at the heart and forefront!"

Naomi Jones

Corporate Affairs Director, Mars Wrigley UK

Listen to Rachel talking about The MILLER Framework

This episode of our Candid Comms podcast features Rachel talking through The MILLER Framework.

She addresses each step in turn and reveals why mindset, insights, logistics, leadership, evaluation and revision matter for internal communicators and their organisations.

You can watch it via YouTube or tune into the episode.

 

Get in touch...

Would you like to work with All Things IC? Do get in touch as we'd love to hear from you.

We'll have a free consultation call and come up with a plan together.

Enrol in our on-demand course today

If you want to get started today, sign up for our dedicated Online Masterclass: How to write an internal communication strategy Online Masterclass

This course contains gives you the tools, techniques and confidence to write your own IC strategy with confidence using The MILLER Framework.

There are no live lessons, and you will have 12 months’ access, so you can learn at a pace that suits you.

By the end of the Masterclass you will have boosted your knowledge, improved your skills and written your IC strategy.

Learn more about The MILLER Framework

If you’re looking for ideas and inspiration to help you as you create your IC strategy, check out our range of resources.

You can buy a copy of Rachel’s book, Internal Communication Strategy: design, develop and transform your organizational communication, which is structured around The MILLER Framework. It’s packed full of useful information and expert views from global internal communicators.

Listen to our Candid Comms podcast for ideas and inspiration about all things internal communication related.

Rachel's book >

Further resources to help you